My favorite X1 version (6.2.3) won't index Office 365 email

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My favorite X1 version (6.2.3) won't index Office 365 email

Postby x1yoga » Thu Dec 17, 2020 1:45 pm

Back on the forum after a decade! Seems a little quiet around here. (kicks tumbleweed to the side) Anyway, until recently I was enjoying my perpetual license of X1 v6.2.3. I absolutely LOVE that version, it's perfect if a little slow to start. That is, until I updated to Office 365.

Now when trying to index Outlook, I get "Error logging in" in the lower right corner, and manually starting the indexing again I get "An error was encountered while indexing Outlook. Please restart X1 though the File -> Exit option and try again. If the problem persists, please contact support for assistance." Which is what I'm doing!

Looking in Options > Email > Outlook > Select folders to scan, the folder selection box is entirely blank. If @Kenward was still around he'd say "It seems like your mail profile was damaged". I tried making a new non-connected email profile via the Windows classic control panel, but maybe I'm doing it wrong, X1 still doesn't see it.

Does anyone have any suggestions, registry fixes, profile fixes, etc? For now I am running Copernic (the shame! :oops: ), but I'm really hoping to somehow revive this version.

Below is the relevant part of the log file.

Code: Select all
12/17/2020 12:13:57:480 PM (10076) - X1 Started
12/17/2020 12:13:57:496 PM (10076) - Version: 3631ao
12/17/2020 12:14:23:181 PM (10076) - ****************************************************
12/17/2020 12:14:23:183 PM (10076) - Starting RemoveAllOfflineVaultDBFiles...
12/17/2020 12:14:23:205 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:215 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:227 PM (10076) - GetNonDefaultProfileNames/MAPIAdminProfiles  ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:242 PM (10076) - ******************************************************
12/17/2020 12:14:23:247 PM (10076) - BEGIN RemoveAllPrivateDelegateOLItemsFromIndex
12/17/2020 12:14:23:286 PM (10076) - END RemoveAllPrivateDelegateOLItemsFromIndex
12/17/2020 12:14:23:291 PM (10076) - ******************************************************
12/17/2020 12:14:57:882 PM (10076) - **************************************************
12/17/2020 12:14:57:885 PM (10076) - Starting Outlook Scanner
12/17/2020 12:14:57:888 PM (10076) - X1 Version: 3631ao
12/17/2020 12:14:57:891 PM (10076) - Outlook Version: Unknown
12/17/2020 12:14:57:908 PM (10076) - MAPI DLL: mapi32.dll (actual: msmapi32.dll); Version: 16.0.13127.20164
12/17/2020 12:14:57:946 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:57:968 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:57:970 PM (10076) - GetDefaultProfileName: no profile admin
12/17/2020 12:14:57:973 PM (10076) - No accounts to scan
12/17/2020 12:14:57:997 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:58:018 PM (10076) - GetNonDefaultProfileNames/MAPIAdminProfiles  ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:58:021 PM (10076) - MAPI Error detected during logon: re-initializing MAPI...
12/17/2020 12:14:58:025 PM (4808) - Outlook release
12/17/2020 12:14:58:085 PM (4808) - Done Scanning Outlook
12/17/2020 12:14:58:089 PM (4808) - **************************************************
x1yoga
 
Posts: 8
Joined: Sun Nov 29, 2020 8:09 pm

Re: My favorite X1 version (6.2.3) won't index Office 365 em

Postby x1yoga » Mon Jan 04, 2021 8:56 am

Happy new year everyone! Here's hoping 2021 is the year that my X1 install returns to indexing Outlook! Anyone have any ideas?
x1yoga
 
Posts: 8
Joined: Sun Nov 29, 2020 8:09 pm


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