My favorite X1 version (6.2.3) won't index Office 365 email

[x1yoga]

Back on the forum after a decade! Seems a little quiet around here. (kicks tumbleweed to the side) Anyway, until recently I was enjoying my perpetual license of X1 v6.2.3. I absolutely LOVE that version, it's perfect if a little slow to start. That is, until I updated to Office 365.

Now when trying to index Outlook, I get "Error logging in" in the lower right corner, and manually starting the indexing again I get "An error was encountered while indexing Outlook. Please restart X1 though the File -> Exit option and try again. If the problem persists, please contact support for assistance." Which is what I'm doing!

Looking in Options > Email > Outlook > Select folders to scan, the folder selection box is entirely blank. If @Kenward was still around he'd say "It seems like your mail profile was damaged". I tried making a new non-connected email profile via the Windows classic control panel, but maybe I'm doing it wrong, X1 still doesn't see it.

Does anyone have any suggestions, registry fixes, profile fixes, etc? For now I am running Copernic (the shame! ), but I'm really hoping to somehow revive this version.

Below is the relevant part of the log file.

Code: Select all

12/17/2020 12:13:57:480 PM (10076) - X1 Started
12/17/2020 12:13:57:496 PM (10076) - Version: 3631ao
12/17/2020 12:14:23:181 PM (10076) - ****************************************************
12/17/2020 12:14:23:183 PM (10076) - Starting RemoveAllOfflineVaultDBFiles...
12/17/2020 12:14:23:205 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:215 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:227 PM (10076) - GetNonDefaultProfileNames/MAPIAdminProfiles  ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:23:242 PM (10076) - ******************************************************
12/17/2020 12:14:23:247 PM (10076) - BEGIN RemoveAllPrivateDelegateOLItemsFromIndex
12/17/2020 12:14:23:286 PM (10076) - END RemoveAllPrivateDelegateOLItemsFromIndex
12/17/2020 12:14:23:291 PM (10076) - ******************************************************
12/17/2020 12:14:57:882 PM (10076) - **************************************************
12/17/2020 12:14:57:885 PM (10076) - Starting Outlook Scanner
12/17/2020 12:14:57:888 PM (10076) - X1 Version: 3631ao
12/17/2020 12:14:57:891 PM (10076) - Outlook Version: Unknown
12/17/2020 12:14:57:908 PM (10076) - MAPI DLL: mapi32.dll (actual: msmapi32.dll); Version: 16.0.13127.20164
12/17/2020 12:14:57:946 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:57:968 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:57:970 PM (10076) - GetDefaultProfileName: no profile admin
12/17/2020 12:14:57:973 PM (10076) - No accounts to scan
12/17/2020 12:14:57:997 PM (10076) - MAPIInitialize ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:58:018 PM (10076) - GetNonDefaultProfileNames/MAPIAdminProfiles  ERRORCODE: MAPI_E_CALL_FAILED
12/17/2020 12:14:58:021 PM (10076) - MAPI Error detected during logon: re-initializing MAPI...
12/17/2020 12:14:58:025 PM (4808) - Outlook release
12/17/2020 12:14:58:085 PM (4808) - Done Scanning Outlook
12/17/2020 12:14:58:089 PM (4808) - **************************************************

[x1yoga]

Happy new year everyone! Here's hoping 2021 is the year that my X1 install returns to indexing Outlook! Anyone have any ideas?

[Chris Wheaton]

Hello X1Yoga - you're right, it is a little dusty and cob web like on the forums, but I thought it would be wise to respond to your issue.

You can, of course, continue to use X1 Professional Client 6.2.3; as you stated, it is a Perpetual Use license, but the perpetuity of the license may have reached it end if only because X1 Professional Client does not support use with Windows 10; the OS supported are Windows 7, Vista, and XP. Further, that product only supports the following versions of Outlook: 2003, 2007, and 2010 (32-bit only).

[x1yoga]

Hi Chris, thanks for the response. X1 actually works great on Windows 10 and with Office 2016, even if official support has lapsed. It just seems like recent changes in Office 365 are the culprit, so I was hoping someone has figured out how to get around this. I guess I could go back to Office 2016.

Alternatively, is there a perpetual license version of X1 these days? I can't find it on the website, so perhaps the answer is 'no'. In which case, consider this a feature request: offer X1 with a perpetual license for individuals.

[Chris Wheaton]

X!Yoga,

X1's licensing policy has recently changed.

Today, all new licenses are sold as Term of Service licenses. X1 is currently offering two terms:

1 A one year term at $79.00 plus applicable taxes of course.

2 A three Year term, currently being offered a special price of $132.20 (special promotion from the regular $189 price).

You can purchase directly at www.x1.com - click the "Buy Desktop Search" button to be taken to the shopping cart.

Chris Wheaton
Customer Care Representative
X1 Customer Service Team

[x1yoga]

Thanks, I gathered as much. I hope at some point X1 will consider adding a lower cost version that only indexes files and mail/contacts/calendar, without online services and without sharepoint.

This would be similar to the way that Copernic does it.

They charge $15/yr for
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft OneNote
Microsoft Outlook & PST
Adobe Acrobat PDF

They charge $10.50/yr extra for adding
Google Drive
Dropbox
Microsoft OneDrive
WordPerfect
IBM Notes
Thunderbird & Eudora
e-Books

Oddly they want an extra $30/yr for adding OCR. Seems steep!

Anyway, I like that they have an affordable pretty full-featured basic version, hoping you will do something similar at some point.

[samlar]

Thanks, I gathered as much. I hope at some point X1 will consider adding a lower cost version that only indexes files and mail/contacts/calendar, without online services and without sharepoint.

This would be similar to the way that Copernic does it.

They charge $15/yr for
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft OneNote
Microsoft Outlook & PST
Adobe Acrobat PDF

They charge $10.50/yr extra for adding
Google Drive
Dropbox
Microsoft OneDrive
WordPerfect
IBM Notes
Thunderbird & Eudora
e-Books

Oddly they want an extra $30/yr for adding OCR. Seems steep!

Anyway, I like that they have an affordable pretty full-featured basic version, hoping you will do something similar at some point.

isn't it a little bit too expensive?
especially considering all other subscription based services

[SearchGirl]

X1's licensing policy has recently changed.

Today, all new licenses are sold as Term of Service licenses. X1 is currently offering two terms:

1 A one year term at $79.00 plus applicable taxes of course.

2 A three Year term, currently being offered a special price of $132.20 (special promotion from the regular $189 price).

Reviving this old thread for clarification. What does this mean for the license I purchased in May 2019 that is currently running 8.6.3, Revision 2028. It says it expires 5/26/2029, about 10 years from the purchase date. Is that in effect a perpetual use license, and I got in just before the policy changed?

When I check for updates, it says I am already using the latest version. But does that mean the latest version available, or just the latest version I am entitled to since my initial year of included support has lapsed? Hoe do updates work?

[x1yoga]

Reviving this old thread for clarification. What does this mean for the license I purchased in May 2019 that is currently running 8.6.3, Revision 2028. It says it expires 5/26/2029, about 10 years from the purchase date. Is that in effect a perpetual use license, and I got in just before the policy changed?

When I check for updates, it says I am already using the latest version. But does that mean the latest version available, or just the latest version I am entitled to since my initial year of included support has lapsed? Hoe do updates work?

I think you were lucky, you must have gotten one of the final few perpetual licenses. I'm not quite sure what to make of the 2029 license expiry, mine says the same. Let's revive this thread again eight years from now. I do think you have the latest version installed.