X1 Window Won't Draw

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X1 Window Won't Draw

Postby mitanc » Fri Nov 18, 2011 1:14 am

Hi,

After using X1 for nearly a year this morning the computer did a windows update and X1 stopped working.

See the attached image to see whats going on:

Image

Info:

Windows 7 Professional - Very basic install, only office, Google Chrome, Firefox. It is my office computer and I try to keep the system clean.

Steps Taken:
1. I have uninstalled X1 completely and not saved the settings.
2. Purchased the new X1 latest stable version
3. Reinstalled X1
*** This didn't end up working, same result

After this, I did a full uninstall following the guide in the forums using the tool which will take out registry keys and delete any lingering files. Again reinstalled and had no luck.

Last I heard there could be an issue with dotnet install, so I verified all system files using the CMD prompt as administrator and all files were fine, so nothing ended up working. Can someone chime in with some advice?
mitanc
 
Posts: 2
Joined: Wed Nov 16, 2011 9:09 pm

Re: X1 Window Won't Draw

Postby Kenward » Fri Nov 18, 2011 7:18 am

My first port of call when facing display issues like this is to see if there are new drivers for the graphics card.

As you referred to a Windows Update, that would certainly be worth pursuing.

It may just be that X1 is the first bit of software to display these anomalies.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4149
Joined: Tue Apr 20, 2004 2:35 am
Location: UK


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