Unable to index Outlook 2013

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Unable to index Outlook 2013

Postby Riefi » Wed May 22, 2013 1:14 pm

Yesterday I´ve updated my Office 2013 up to Office 2013 (Office 365). Since that "event" I´m unable to index my Outlook (Outlook 2010 as well as Outlook 2013)

When trying to index at the "Tool-Options" I get the message, "Your current Outlook configuration prevents scanning external PST files. Please load PST files directly into your default Outlook profile."

and a blank Outlook folder selection screen when going to Tools > Options > Email > Outlook > Select Folders To Scan

I´m working with WIN 7 Ultimate 64 Bit and X1 ® Professional Client Version 6.7.4 (Build 4054eu) .

What can I do to solve the problem?
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Joined: Wed May 22, 2013 1:08 pm

Re: Unable to index Outlook 2013

Postby Rhonda » Sat Jun 08, 2013 7:11 am

They there,

365 is still considered a limitation and we're working on problems associated with it. Hopefully our developer team will have more info on this before the next release.

For more information on what we do support, please see our FAQ: http://www.x1.com/products/x1_search/faq.html
Rhonda Rondeau
Product Manager
X1 Social Discovery
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Joined: Sat Feb 09, 2013 7:38 pm
Location: Pasadena, CA

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