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How do I transfer X1 Desktop Search Pro

PostPosted: Thu May 23, 2013 6:48 pm
by LPCH
Hello,

Could you please tell me how to transfer my X1 Desktop Search Pro software and settings, from my old laptop to my new laptop? I recently received a new laptop at work, and would like some instructions on how to do this. Thank you so much. God Bless.

Re: How do I transfer X1 Desktop Search Pro

PostPosted: Fri May 24, 2013 3:37 am
by Kenward
Which version of X1?

If it is prior to Search 8, then you need to run the installation program, the one that you used to install X1 on your old laptop.

If you have lost that, then you may be able to login to the support area and download the last version that your licence covers.

As to transferring configuration, this is complicated. I wouldn't advise trying anything beyond copying "Saved Searches" between PCs. If you have other settings that you really do want to copy, tell us what they are and someone might have a bright idea.

Re: How do I transfer X1 Desktop Search Pro

PostPosted: Fri May 24, 2013 8:52 am
by LPCH
Hi, I'm running version 6.7.4, I still have my invoice and my order reference number when I bought it last year. But when I go to the "product support" page its asking me to pay for help. Is there another way to download the old version 6.7.4 without paying for it? Thank you so much.

Re: How do I transfer X1 Desktop Search Pro

PostPosted: Fri May 24, 2013 9:24 am
by Kenward
Can you login to the Support Portal? You should see the login options here.

Product Support for Desktop Search

You don't need a current support contract to get in there. When you bought X1, you probably used an email address. If you don't have a password, ask it to send you one. If it doesn't recognise you, then you may have to contact them by email.

There really is no need to pay again, unless you want the new version.

When you do manage to login, it should show you the link to the 6.7.4 Client. Download it. PUT A COPY IN A SAFE PLACE. Then install it.