X1 crashes upon opening

X1 ® Professional Client Version 6.6

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X1 crashes upon opening

Postby hpotter » Thu Jul 30, 2009 9:22 am

Okay, first post and first time dealing with X1 but competent IT person here (at least I think!).

Anyways, here's all the information I hope you will ask for. XP SP3, all current Windows updates, downloaded and installed X1 6.6 today in hopes of fixing the crash in 6.2 but still experiencing same issue. Program will open and then immediately shut down with an error that says "the server threw an exception". Yes, i have already submitted error report but heard nothing yet. I would prefer not to completely uninstall/reinstall because of the indexing that will take forever but could be a possibility if I have no answer by end of day.
Application Log under Event Viewer: Faulting Application x1service.exe, version 3764.0.0.0, faulting module kernel32.dll, version 58.1.2600.5781, fault address 0x00012afb.

Any suggestions or things to fix this mess?

thanks much!
hpotter
 
Posts: 2
Joined: Thu Jul 30, 2009 9:03 am

Doing a total uninstall/reinstall now...

Postby hpotter » Thu Jul 30, 2009 11:47 am

Scratch my post before.. I'll let you know what the outcome is.

thanks
hpotter
 
Posts: 2
Joined: Thu Jul 30, 2009 9:03 am


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