x1 stopped working after latest Microsoft update

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x1 stopped working after latest Microsoft update

Postby xniting@hotmail.com » Mon Jan 29, 2018 7:29 am

I'm currently running x1 on Windows 10.
After applying the last Windows update on 25th Jan, x1 crashes on startup with the message 'X1 experienced a serious problem when trying to launch.'
I've tried uninstalling and reinstalling x1 and it works just once and then crashes on the next reboot.
I'd be grateful for any suggestions/fixes/workarounds.

Thank you.
Nitin
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Re: x1 stopped working after latest Microsoft update

Postby Kenward » Wed Jan 31, 2018 8:05 am

Which version of Windows? I've seen no problems here.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: x1 stopped working after latest Microsoft update

Postby xniting@hotmail.com » Wed Jan 31, 2018 8:43 am

Thanks Ken.
I'm on Windows 10 Enterprise [Version 10.0.16299.192].
If no one else is having issues, then probably something else specific to my setup, though I have not changed anything else.
Regards,
Nitin
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Re: x1 stopped working after latest Microsoft update

Postby davbacci » Mon Feb 05, 2018 3:36 pm

I had the same problem but a reinstall fixed it. However, I can no longer open outlook messages from X1 anymore. I'm looking at upgrading to 8 but it seems like a step backwards. It would be nice if there was a way to configure fonts and view settings on 8. The fonts seem very blurry despite me having cleartype disabled.
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Re: x1 stopped working after latest Microsoft update

Postby xniting@hotmail.com » Mon Feb 05, 2018 5:00 pm

Thanks. I'm currently trying out 8 and disappointed so far. Both the UI and search performance seems slower.
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Re: x1 stopped working after latest Microsoft update

Postby fabian59 » Tue Feb 06, 2018 12:45 pm

Hi Nitin,

My X1 Professional Client software also seems to have died with the latest round of Windows 10 updates that I installed on January 11, 2018. It affected both computers that I have X1 Professional Client installed on: a laptop with a "Windows 10 Home" operating system; and a Desktop with a "Windows 10 Pro" operating system.

I received the following message when trying to launch X1 Professional Client Version 6.7.4 (Build 4054eu) after the KB4056892 update from Windows 10:
X1 experienced a serious problem while trying to launch. Please try again. If the problem persists, please re-install X1 and try again, or contact support for assistance.

This is the first time I recall having any problem with X1 Professional Client. It has been a remarkably reliable application over many years. I have actually seen other posts on the internet indicating that the Windows 10 KB4056892 update has caused problems with other software as well.

A workaround that I've been using, but which isn't the greatest solution, is to go into "Programs and Features", right click on "X1 Professional Client" and then select "Repair". I can then use X1 until I reboot my laptop or desktop, whereupon I need to repeat the "Repair" procedure.

Fabian
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Re: x1 stopped working after latest Microsoft update

Postby xniting@hotmail.com » Wed Feb 07, 2018 10:15 am

Thanks Fabian. 6.7.4 was rock solid for years so it's such a disappointment if MS broke it...
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Re: x1 stopped working after latest Microsoft update

Postby fabian59 » Fri Feb 09, 2018 3:09 pm

I’m not positive, but I think the latest updates for Windows 10 may have resolved the problems I was having with launching X1 Professional Client. On February 8, 2018, I installed the KB4058258 update for Windows 10 on both computers I have X1 Professional Client installed on, and X1 is now operating normally again on both computers. X1 Professional was failing to launch after I installed the previous Windows 10 updates (KB4056892) on my laptop and desktop on January 11, 2018.
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Re: x1 stopped working after latest Microsoft update

Postby xniting@hotmail.com » Fri Feb 09, 2018 3:55 pm

Thanks Fabian. I ran windows update just now and MS did not offer KB4058258 for my laptop. But when I checked the dates, KB4056892 was installed on my laptop on 26 Jan, so new updates may be rolling out in a staggered fashion. I'll keep an eye on them.
Regards, Nitin
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