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X1 Mobile Search - FAQ

PostPosted: Fri Dec 17, 2010 4:29 pm
by Greg Dawes
FAQ – X1 Mobile Search


Q: Where do I download the X1 Mobile Search component(s)?
A: X1 Mobile Search consists of two components:
• The first component, X1 Mobile Search, installs on your mobile device (i.e. iPhone, iPad, iPod) and is available by purchasing/downloading from the iTunes AppStore,
http://itunes.apple.com/us/app/x1-mobil ... 18771?mt=8
• The second, X1 Mobile Connect, installs on the desktop/laptop where X1 Desktop Search resides and is available here,
https://s3.amazonaws.com/X1MobileConnec ... tSetup.exe
(Please note that you also need to have v6.7.2, or later, of X1 Client installed)


Q: I’m unable to connect to Rendezvous.x1.com, why?
A: There are a number of possible reasons why you are unable to connect to the ‘Rendezvous’ server, but the majority of problems are firewall related.
Option 1: If your mobile device (i.e. iPhone, iPad, iPod) is currently in the same network as your computer, try disabling WiFi on your mobile device and placing on 3G.
Option 2: Download this file, http://www.x1.com/cs/x1_mobile_connect.txt
Rename the file from x1_mobile_connect.txt to x1_mobile_connect.reg
Double-click the renamed file and respond “Yes” to the message


Q: What are the supported versions of iOS (Apple's mobile operating system)?
A: The supported versions of iOS (Apple's mobile operating system) are 3.0 and above (including 4.0+).


Q: Are you storing any of my personal data?
A: Absolutely not. There is no database or personal files stored on any X1 server. The ‘Rendezvous’ server is only used to broker a connection between your mobile device and your computer. This technology is similar to that of GoToMeeting®, WebEx®, and Skype®.


Q: Is X1 Mobile Search secure?
A: Yes. In fact, connections are protected by x.509 PKI based two-factor authentication and RSA powered SSL/TLS.


Q: I’m experiencing problems, how do I submit a case?
A: 1. Create a new case submission here, http://www.x1.com/support/customer_care/bug_report.html
2. If you are experiencing, what you believe, to be a connection-related issue with your mobile device, in the section at the bottom of the case submission form, do not run the diagnostic tool, but instead, ZIP your crash logs and submit. Depending on the platform, the directory is:
• Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>
• Windows XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
• Windows Vista or 7: C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
When you navigate to the applicable directory for your device operating system, you'll see crash logs named for each application. If you see files that begin with X1 Search, those are logs associated with the X1 Mobile Search application. Please create a ZIP of the files you find and include with your case submission. For additional information on iPhone application crash reports, go here.