Unusual drive path =? X1 Mobile cannot retrieve file

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Unusual drive path =? X1 Mobile cannot retrieve file

Postby bssmith » Fri Mar 18, 2011 9:28 am

I am trying out X1 Mobile Search (v1.0.9) on my iPad 2. My "source" collection is X1 (v6.7.2/4054by) running on a Windows 7 laptop.

On the Win7 laptop, I have two partitions on the boot drive and two externally-connected (via USB) drives. I am currently indexing only the external drives.

When looking at X1 directly on the laptop, an indexed file on one of the external drives will have a path like...

    [7a34-f7c5-f1ce-237a]\staging\files\
...where I was expecting to see something more like...

    K:\staging\files\
...but when I'm on the laptop, this is apparently OK: when I double-click within the X1 list of found files to a query, the file is brought up as expected - nothing wrong, yet.

When I run the same query from the X1 Mobile Search client on the iPad, I see the same list of found files, but when I tap on the file I want to look at, I get an "Error: File not found on PC." message.

I see that the X1 Mobile Search client thinks the path to the target file starts with "[7a34-f7c5-f1ce-237a]" - so maybe it is unable to "resolve" this to the K: drive?

-- Ben
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Re: Unusual drive path =? X1 Mobile cannot retrieve file

Postby Greg Dawes » Wed Mar 23, 2011 8:40 am

Hi Ben,

For X1 to preview items that reside on your removable drive, we must have access to the applicable item when the preview request is made.

Therefore, can you confirm, that your removable drive is plugged into your computer [and turned on if necessary] when you make the preview request from your mobile device?
Greg Dawes
QA Engineer
X1 Technologies
http://www.x1.com/company/contact-us
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Re: Unusual drive path =? X1 Mobile cannot retrieve file

Postby bssmith » Wed Mar 23, 2011 12:42 pm

Thanks, Greg.

Yes, the removable drive is plugged into my computer (and turned on) when I make the preview request from my mobile device.

-- Ben
bssmith
 
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Re: Unusual drive path =? X1 Mobile cannot retrieve file

Postby bssmith » Tue Mar 29, 2011 5:48 pm

What other information can I offer up to assist in diagnosing this?

-- Ben
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Re: Unusual drive path =? X1 Mobile cannot retrieve file

Postby Kenward » Wed Mar 30, 2011 1:42 am

You might be best going through the formal support route rather than this informal (mostly user) self-support place.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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