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Unusual drive path =? X1 Mobile cannot retrieve file

PostPosted: Fri Mar 18, 2011 9:28 am
by bssmith
I am trying out X1 Mobile Search (v1.0.9) on my iPad 2. My "source" collection is X1 (v6.7.2/4054by) running on a Windows 7 laptop.

On the Win7 laptop, I have two partitions on the boot drive and two externally-connected (via USB) drives. I am currently indexing only the external drives.

When looking at X1 directly on the laptop, an indexed file on one of the external drives will have a path like...

    [7a34-f7c5-f1ce-237a]\staging\files\
...where I was expecting to see something more like...

    K:\staging\files\
...but when I'm on the laptop, this is apparently OK: when I double-click within the X1 list of found files to a query, the file is brought up as expected - nothing wrong, yet.

When I run the same query from the X1 Mobile Search client on the iPad, I see the same list of found files, but when I tap on the file I want to look at, I get an "Error: File not found on PC." message.

I see that the X1 Mobile Search client thinks the path to the target file starts with "[7a34-f7c5-f1ce-237a]" - so maybe it is unable to "resolve" this to the K: drive?

-- Ben

Re: Unusual drive path =? X1 Mobile cannot retrieve file

PostPosted: Wed Mar 23, 2011 8:40 am
by Greg Dawes
Hi Ben,

For X1 to preview items that reside on your removable drive, we must have access to the applicable item when the preview request is made.

Therefore, can you confirm, that your removable drive is plugged into your computer [and turned on if necessary] when you make the preview request from your mobile device?

Re: Unusual drive path =? X1 Mobile cannot retrieve file

PostPosted: Wed Mar 23, 2011 12:42 pm
by bssmith
Thanks, Greg.

Yes, the removable drive is plugged into my computer (and turned on) when I make the preview request from my mobile device.

-- Ben

Re: Unusual drive path =? X1 Mobile cannot retrieve file

PostPosted: Tue Mar 29, 2011 5:48 pm
by bssmith
What other information can I offer up to assist in diagnosing this?

-- Ben

Re: Unusual drive path =? X1 Mobile cannot retrieve file

PostPosted: Wed Mar 30, 2011 1:42 am
by Kenward
You might be best going through the formal support route rather than this informal (mostly user) self-support place.