Outlook won't index

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Outlook won't index

Postby billz1 » Sun Apr 26, 2020 7:17 am

Hi
I'm running X1 8.6.2 6009bl 64 bit
Outlook 2016 downloaded from Office 365 64 bit
Windows 10
All updates applied and no new programs added

I saw X1 was not indexing my latest emails, so I went to Data Sources/scan now and X1 briefly said Starting/Indexing and then quickly went to Error.
If I click on Edit Data Sources, nothing is there. Outlook is gone as are the other .pst files I had. I tried to add some separate .pst files but got "There was an error adding PST files. Please restart X1..."
After that I tried the following:

1. Deleted the index
2. Reset Config.
2. Uninstalled and reinstalled X1. Complete uninstallation. Folders deleted, registry edited to remove latent entries etc....
3. Created new profile in Outlook and repeated 1 and 2 above.
4. Ran complete online fix of Outlook

I have used X1 for many years and rely on it daily. Any help anyone can be would be greatly appreciated.
Thanks in advance
billz1
 
Posts: 3
Joined: Tue Jun 21, 2011 6:21 pm

Re: Outlook won't index

Postby Jogy » Mon Apr 27, 2020 12:12 pm

Hello,

are there any related errors in X1 logs (located by default in C:\Users\USERNAME\AppData\Local\X1 Search\logs), especially in X1OutlookService32.log (or X1OutlookService64.log) or X1ServiceHost.log?

Jogy
Jogy
X1 Super User
X1 Super User
 
Posts: 398
Joined: Mon Oct 31, 2011 9:19 am

Re: Outlook won't index

Postby girishk » Tue Apr 28, 2020 1:25 am

Exact same issue. Here is the log:

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
28 Apr 2020 13:42:01,363 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:42:01,570 [OutlookCalendar] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,588 [OutlookEmail] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,645 [OutlookCalendar] ERROR OutlookConfig - There was an error reading from the pipe: Unrecognized error 109 (0x6d).
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:42:01,655 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookCalendarFolders.xml
28 Apr 2020 13:42:01,657 [OutlookCalendar] ERROR X1OutlookService64Manager - Error creating OutlookClient
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
28 Apr 2020 13:42:01,658 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:42:01,658 [OutlookEmail] ERROR OutlookEmail - Error from connector, aborting scan:
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Connector.OutlookConnector.g()
at X1.Scanner.Outlook.Connector.OutlookConnector.OnScanStart()
at X1.Scanner.Outlook.Connector.OutlookConnector.GetAllItems()
at Scanner.AdvancedScanner.e()
28 Apr 2020 13:42:01,713 [OutlookEmail] INFO ScannerScheduler - OutlookEmail returned Error
28 Apr 2020 13:42:01,715 [OutlookEmail] INFO ScannerScheduler - OutlookEmail complete.
28 Apr 2020 13:42:01,861 [OutlookCalendar] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,902 [OutlookCalendar] ERROR OutlookCalendar - Error from connector, aborting scan:
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Connector.OutlookConnector.g()
at X1.Scanner.Outlook.Connector.OutlookConnector.OnScanStart()
at X1.Scanner.Outlook.Connector.OutlookConnector.GetAllItems()
at Scanner.AdvancedScanner.e()
28 Apr 2020 13:42:01,909 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar returned Error
28 Apr 2020 13:42:01,910 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar complete.
28 Apr 2020 13:42:03,927 [23] INFO SearchSession #2 - Starting search monitor thread
28 Apr 2020 13:46:19,128 [Search session thread #2] INFO SearchSession #2 - Exiting monitor thread
28 Apr 2020 13:46:19,133 [28] INFO X1Service - Client disconnect(shutdown=True)
28 Apr 2020 13:46:19,134 [28] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - BEGIN HandleClientDisconnect()
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - obtain sessionsAccessLock OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - Sessions cleared OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - obtain previewsAccessLock OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - END HandleClientDisconnect()
28 Apr 2020 13:46:19,137 [28] INFO X1Service - Beginning shutdown
28 Apr 2020 13:46:19,137 [28] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:46:19,139 [28] INFO ScannerManager - Stopping Files...
28 Apr 2020 13:46:19,140 [28] INFO ScannerManager - Files stopped
28 Apr 2020 13:46:19,140 [28] INFO ScannerManager - Stopping OutlookCalendar...
28 Apr 2020 13:46:19,141 [28] INFO OutlookCalendarConnector - Shutdown
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookCalendar stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookContact...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookContact stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookTask...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookTask stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookNote...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookNote stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookEmail...
28 Apr 2020 13:46:19,142 [28] INFO OutlookEmailConnector - Shutdown
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookEmail stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping Imap...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Imap stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping Sharepoint...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Sharepoint stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping X1 Rapid...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - X1 Rapid stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping Box...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Box stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping OneDrive...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - OneDrive stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - No scanners running.
28 Apr 2020 13:46:19,143 [28] INFO X1Service - Stopping Enterprise Search manager...
28 Apr 2020 13:46:19,143 [18] INFO OutlookRTIManager - Outlook RTI Window closed.
28 Apr 2020 13:46:19,144 [28] INFO EnterpriseSearchManager - Shutting down...
28 Apr 2020 13:46:19,144 [28] INFO EnterpriseSearchManager - Shutdown finished
28 Apr 2020 13:46:19,144 [28] INFO X1Service - Stopping EnterpriseSearchServiceClient...
28 Apr 2020 13:46:19,144 [28] INFO X1Service - Stopping Database manager...
28 Apr 2020 13:46:19,710 [28] INFO X1Service - Stopping Index manager...
28 Apr 2020 13:46:19,722 [28] INFO X1Service - Stopping InternetMonitor...
28 Apr 2020 13:46:19,723 [28] INFO InternetMonitor - Stopping InternetMonitor
28 Apr 2020 13:46:19,723 [28] INFO X1Service - FireApplicationShutdown
28 Apr 2020 13:46:19,723 [28] INFO X1Service - Saving shared cache...
28 Apr 2020 13:46:19,729 [28] INFO X1Service - Shutdown complete
28 Apr 2020 13:46:19,730 [StartServiceHost] INFO X1SearchManager - Shutdown
28 Apr 2020 13:46:19,730 [StartServiceHost] INFO X1Service - Closing service host
28 Apr 2020 13:46:19,732 [StartServiceHost] INFO X1Service - Closing search manager host
28 Apr 2020 13:46:19,839 [1] INFO X1Service - Process exit
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Ver:6009bl 64bit
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Running from C:\Users\giris\AppData\Local\X1 Search
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Product name: X1 Search
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Product line: X1Pro
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\PluginConfig.xml
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded RarTextExtractor from RarTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded Scanner from Scanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.BoxScanner from X1.BoxScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.OneDriveScanner from X1.OneDriveScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.GDriveScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.GMailScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesScannerStandard not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesDocumentScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.SEVScanner not found
28 Apr 2020 13:49:11,328 [StartServiceHost] INFO PluginProvider - PluginProvider Created
28 Apr 2020 13:49:11,537 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\FilesConfig.xml
28 Apr 2020 13:49:11,573 [StartServiceHost] INFO ScannerManager - Creating scanner Files
28 Apr 2020 13:49:11,577 [StartServiceHost] INFO Files - Registering schema Files
28 Apr 2020 13:49:11,774 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\ExtractionConfig.xml
28 Apr 2020 13:49:11,782 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookCalendar
28 Apr 2020 13:49:11,783 [StartServiceHost] INFO OutlookCalendar - Registering schema Calendar
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO OutlookUtils - Outlook version 16 is installed and ready to use.
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookContact
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO OutlookContact - Registering schema Contact
28 Apr 2020 13:49:12,050 [StartServiceHost] INFO Settings - 'EnableAllPSTFilesForScanning' not set.
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigContact.xml
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookTask
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO OutlookTask - Registering schema Task
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigTask.xml
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookNote
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO OutlookNote - Registering schema Note
28 Apr 2020 13:49:12,319 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigNote.xml
28 Apr 2020 13:49:12,320 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookEmail
28 Apr 2020 13:49:12,320 [StartServiceHost] INFO OutlookEmail - Registering schema Email
28 Apr 2020 13:49:12,486 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:12,486 [StartServiceHost] INFO ScannerManager - Creating scanner Imap
28 Apr 2020 13:49:12,488 [StartServiceHost] INFO Imap - Registering schema Email
28 Apr 2020 13:49:12,571 [StartServiceHost] INFO ScannerManager - Creating scanner Sharepoint
28 Apr 2020 13:49:12,573 [StartServiceHost] INFO Sharepoint - Registering schema Sharepoint
28 Apr 2020 13:49:12,770 [StartServiceHost] INFO ScannerManager - Creating scanner X1 Rapid
28 Apr 2020 13:49:12,774 [StartServiceHost] INFO ScannerManager - Creating scanner Box
28 Apr 2020 13:49:12,777 [StartServiceHost] INFO Box - Registering schema Box
28 Apr 2020 13:49:12,915 [StartServiceHost] INFO Settings - 'HideBoxLocal' not set.
28 Apr 2020 13:49:12,915 [StartServiceHost] INFO ScannerManager - Creating scanner OneDrive
28 Apr 2020 13:49:12,918 [StartServiceHost] INFO OneDrive - Registering schema OneDrive
28 Apr 2020 13:49:13,163 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,163 [StartServiceHost] INFO EnterpriseSearchManager - Startup
28 Apr 2020 13:49:13,248 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,249 [StartServiceHost] INFO EnterpriseSearchManager - Enterprise search is disabled
28 Apr 2020 13:49:13,272 [OutlookCalendar] INFO ScannerScheduler - Starting OutlookCalendar
28 Apr 2020 13:49:13,273 [OutlookEmail] INFO ScannerScheduler - Starting OutlookEmail
28 Apr 2020 13:49:13,323 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,324 [StartServiceHost] INFO InternetMonitor - Starting InternetMonitor
28 Apr 2020 13:49:13,393 [BroadcastConnectionStatus] INFO InternetMonitor - Begin BroadcastConnectionStatus
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - EDS service hosts are not defined.
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Farm manager and mobile proxy service hosts are not defined.
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Started service host on: net.pipe://localhost/X1Service_giris
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Starting search manager on: net.pipe://localhost/X1SearchManager_giris
28 Apr 2020 13:49:13,507 [OutlookEmail] INFO OutlookEmailConnector - Creating config object for Email connector
28 Apr 2020 13:49:13,508 [OutlookCalendar] INFO OutlookCalendarConnector - Creating config object for Calendar connector
28 Apr 2020 13:49:13,508 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigCalendar.xml
28 Apr 2020 13:49:13,508 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:13,531 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:13,566 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:13,620 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookEmailFolders.xml
28 Apr 2020 13:49:13,638 [24] INFO X1Service - GKK\giris in role BUILTIN\Users=True
28 Apr 2020 13:49:13,655 [24] INFO X1Service - Client Connect
28 Apr 2020 13:49:13,658 [OutlookEmail] INFO OutlookRTIManager - Starting Outlook RTI
28 Apr 2020 13:49:13,749 [OutlookEmail] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\PSTFiles.xml
28 Apr 2020 13:49:13,846 [BroadcastConnectionStatus] INFO InternetMonitor - BroadcastConnectionStatus - Connected.
28 Apr 2020 13:49:23,547 [OutlookCalendar] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:23,547 [OutlookCalendar] ERROR OutlookConfig - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:49:23,547 [OutlookEmail] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:23,621 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigCalendar.xml
28 Apr 2020 13:49:26,777 [24] INFO SearchSession #2 - Starting search monitor thread
28 Apr 2020 13:49:33,632 [OutlookEmail] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:33,633 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:33,633 [OutlookEmail] ERROR OutlookEmailConnector - Outlook Client is null in OnScanStart. Aborting scan.
X1.CommonEx.Exceptions.ErrorOnlyException: OnScanStart : Error 1: Outlook Client is NULL
28 Apr 2020 13:49:33,896 [OutlookEmail] INFO ScannerScheduler - OutlookEmail returned Cancelled
28 Apr 2020 13:49:33,896 [OutlookEmail] INFO ScannerScheduler - OutlookEmail complete.
28 Apr 2020 13:49:43,118 [Search session thread #2] INFO SearchSession #2 - Exiting monitor thread
28 Apr 2020 13:49:43,123 [27] INFO X1Service - Client disconnect(shutdown=True)
28 Apr 2020 13:49:43,123 [27] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - BEGIN HandleClientDisconnect()
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - obtain sessionsAccessLock OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - Sessions cleared OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - obtain previewsAccessLock OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - END HandleClientDisconnect()
28 Apr 2020 13:49:43,126 [27] INFO X1Service - Beginning shutdown
28 Apr 2020 13:49:43,126 [27] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Stopping Files...
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Files stopped
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Stopping OutlookCalendar...
28 Apr 2020 13:49:43,131 [27] INFO OutlookCalendarConnector - Shutdown
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookCalendar stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookContact...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookContact stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookTask...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookTask stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookNote...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookNote stopped
28 Apr 2020 13:49:43,134 [27] INFO ScannerManager - Stopping OutlookEmail...
28 Apr 2020 13:49:43,134 [25] INFO OutlookRTIManager - Outlook RTI Window closed.
28 Apr 2020 13:49:43,135 [27] INFO OutlookEmailConnector - Shutdown
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - OutlookEmail stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Imap...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Imap stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Sharepoint...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Sharepoint stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping X1 Rapid...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - X1 Rapid stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Box...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Box stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping OneDrive...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - OneDrive stopped
28 Apr 2020 13:49:43,650 [OutlookCalendar] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:43,663 [OutlookCalendar] ERROR OutlookConfig - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:49:43,663 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookCalendarFolders.xml
28 Apr 2020 13:49:43,712 [OutlookCalendar] INFO X1OutlookService64Manager - Cannot create Outlook Client: Outlook is either not installed or we are shutting down.
28 Apr 2020 13:49:43,713 [OutlookCalendar] ERROR OutlookCalendarConnector - Outlook Client is null in OnScanStart. Aborting scan.
X1.CommonEx.Exceptions.ErrorOnlyException: OnScanStart : Error 1: Outlook Client is NULL
28 Apr 2020 13:49:43,751 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar returned Cancelled
28 Apr 2020 13:49:43,838 [27] INFO ScannerManager - Waited 702ms for scanners to stop.
28 Apr 2020 13:49:43,878 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar complete.
28 Apr 2020 13:49:43,878 [27] INFO X1Service - Stopping Enterprise Search manager...
28 Apr 2020 13:49:43,914 [27] INFO EnterpriseSearchManager - Shutting down...
28 Apr 2020 13:49:43,914 [27] INFO EnterpriseSearchManager - Shutdown finished
28 Apr 2020 13:49:43,914 [27] INFO X1Service - Stopping EnterpriseSearchServiceClient...
28 Apr 2020 13:49:43,914 [27] INFO X1Service - Stopping Database manager...
28 Apr 2020 13:49:44,426 [27] INFO X1Service - Stopping Index manager...
28 Apr 2020 13:49:44,434 [27] INFO X1Service - Stopping InternetMonitor...
28 Apr 2020 13:49:44,435 [27] INFO InternetMonitor - Stopping InternetMonitor
28 Apr 2020 13:49:44,435 [27] INFO X1Service - FireApplicationShutdown
28 Apr 2020 13:49:44,435 [27] INFO X1Service - Saving shared cache...
28 Apr 2020 13:49:44,442 [27] INFO X1Service - Shutdown complete
28 Apr 2020 13:49:44,444 [StartServiceHost] INFO X1SearchManager - Shutdown
28 Apr 2020 13:49:44,444 [StartServiceHost] INFO X1Service - Closing service host
28 Apr 2020 13:49:44,445 [StartServiceHost] INFO X1Service - Closing search manager host
28 Apr 2020 13:49:44,574 [1] INFO X1Service - Process exit
girishk
 
Posts: 7
Joined: Thu Apr 05, 2018 4:14 am

Re: Outlook won't index

Postby girishk » Wed Apr 29, 2020 8:30 pm

This is an issue with Office updates. X1 does not work with the latest update.

I followed the steps provided by Microsoft to roll back to an older version. Link: https://support.microsoft.com/en-in/hel ... -2016-clic

The version I entered in the XML is 16.0.12654.20466
I was rolled back to 12730.20236.

X1 is now working.

Looking forward to hear from X1 support for a bug fix.
girishk
 
Posts: 7
Joined: Thu Apr 05, 2018 4:14 am


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