Outlook won't index

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Outlook won't index

Postby billz1 » Sun Apr 26, 2020 7:17 am

Hi
I'm running X1 8.6.2 6009bl 64 bit
Outlook 2016 downloaded from Office 365 64 bit
Windows 10
All updates applied and no new programs added

I saw X1 was not indexing my latest emails, so I went to Data Sources/scan now and X1 briefly said Starting/Indexing and then quickly went to Error.
If I click on Edit Data Sources, nothing is there. Outlook is gone as are the other .pst files I had. I tried to add some separate .pst files but got "There was an error adding PST files. Please restart X1..."
After that I tried the following:

1. Deleted the index
2. Reset Config.
2. Uninstalled and reinstalled X1. Complete uninstallation. Folders deleted, registry edited to remove latent entries etc....
3. Created new profile in Outlook and repeated 1 and 2 above.
4. Ran complete online fix of Outlook

I have used X1 for many years and rely on it daily. Any help anyone can be would be greatly appreciated.
Thanks in advance
billz1
 
Posts: 3
Joined: Tue Jun 21, 2011 6:21 pm

Re: Outlook won't index

Postby peterr2 » Sun Apr 26, 2020 9:32 pm

I have just started having the same problem. I suspect it coincides with an automatic O365 update that occured (for me) today.
peterr2
 
Posts: 2
Joined: Tue Sep 10, 2019 4:20 pm

Re: Outlook won't index

Postby Jogy » Mon Apr 27, 2020 12:12 pm

Hello,

are there any related errors in X1 logs (located by default in C:\Users\USERNAME\AppData\Local\X1 Search\logs), especially in X1OutlookService32.log (or X1OutlookService64.log) or X1ServiceHost.log?

Jogy
Jogy
X1 Super User
X1 Super User
 
Posts: 398
Joined: Mon Oct 31, 2011 9:19 am

Re: Outlook won't index

Postby girishk » Tue Apr 28, 2020 1:25 am

Exact same issue. Here is the log:

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
28 Apr 2020 13:42:01,363 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:42:01,570 [OutlookCalendar] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,588 [OutlookEmail] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,645 [OutlookCalendar] ERROR OutlookConfig - There was an error reading from the pipe: Unrecognized error 109 (0x6d).
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:42:01,655 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookCalendarFolders.xml
28 Apr 2020 13:42:01,657 [OutlookCalendar] ERROR X1OutlookService64Manager - Error creating OutlookClient
System.ServiceModel.CommunicationObjectFaultedException: The communication object, System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
at System.ServiceModel.Channels.ServiceChannel.EnsureOpened(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
28 Apr 2020 13:42:01,658 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:42:01,658 [OutlookEmail] ERROR OutlookEmail - Error from connector, aborting scan:
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Connector.OutlookConnector.g()
at X1.Scanner.Outlook.Connector.OutlookConnector.OnScanStart()
at X1.Scanner.Outlook.Connector.OutlookConnector.GetAllItems()
at Scanner.AdvancedScanner.e()
28 Apr 2020 13:42:01,713 [OutlookEmail] INFO ScannerScheduler - OutlookEmail returned Error
28 Apr 2020 13:42:01,715 [OutlookEmail] INFO ScannerScheduler - OutlookEmail complete.
28 Apr 2020 13:42:01,861 [OutlookCalendar] INFO X1OutlookService64Manager - Connecting to X1OutlookService64 on: net.pipe://localhost/X1/X1OutlookService64_465826457
28 Apr 2020 13:42:01,902 [OutlookCalendar] ERROR OutlookCalendar - Error from connector, aborting scan:
System.ServiceModel.CommunicationException: There was an error reading from the pipe: Unrecognized error 109 (0x6d). ---> System.IO.PipeException: There was an error reading from the pipe: Unrecognized error 109 (0x6d).
at System.ServiceModel.Channels.PipeConnection.FinishSyncRead(Boolean traceExceptionsAsErrors)
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.PipeConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.SessionConnectionReader.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.SynchronizedMessageSource.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.Receive(TimeSpan timeout)
at System.ServiceModel.Channels.TransportDuplexSessionChannel.TryReceive(TimeSpan timeout, Message& message)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at X1.Outlook.Service.IOutlookService.Create(OutlookItemType itemType)
at X1.Scanner.Outlook.OutlookClient..ctor(OutlookItemType itemTypeFilter, IOutlookService service)
at X1.Scanner.Outlook.OutlookServiceManager.CreateClient(OutlookItemType itemTypeFilter)
at X1.Scanner.Outlook.Connector.OutlookConnector.g()
at X1.Scanner.Outlook.Connector.OutlookConnector.OnScanStart()
at X1.Scanner.Outlook.Connector.OutlookConnector.GetAllItems()
at Scanner.AdvancedScanner.e()
28 Apr 2020 13:42:01,909 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar returned Error
28 Apr 2020 13:42:01,910 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar complete.
28 Apr 2020 13:42:03,927 [23] INFO SearchSession #2 - Starting search monitor thread
28 Apr 2020 13:46:19,128 [Search session thread #2] INFO SearchSession #2 - Exiting monitor thread
28 Apr 2020 13:46:19,133 [28] INFO X1Service - Client disconnect(shutdown=True)
28 Apr 2020 13:46:19,134 [28] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - BEGIN HandleClientDisconnect()
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - obtain sessionsAccessLock OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - Sessions cleared OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - HandleClientDisconnect() - obtain previewsAccessLock OK
28 Apr 2020 13:46:19,136 [28] INFO X1SearchManager - END HandleClientDisconnect()
28 Apr 2020 13:46:19,137 [28] INFO X1Service - Beginning shutdown
28 Apr 2020 13:46:19,137 [28] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:46:19,139 [28] INFO ScannerManager - Stopping Files...
28 Apr 2020 13:46:19,140 [28] INFO ScannerManager - Files stopped
28 Apr 2020 13:46:19,140 [28] INFO ScannerManager - Stopping OutlookCalendar...
28 Apr 2020 13:46:19,141 [28] INFO OutlookCalendarConnector - Shutdown
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookCalendar stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookContact...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookContact stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookTask...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookTask stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookNote...
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookNote stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping OutlookEmail...
28 Apr 2020 13:46:19,142 [28] INFO OutlookEmailConnector - Shutdown
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - OutlookEmail stopped
28 Apr 2020 13:46:19,142 [28] INFO ScannerManager - Stopping Imap...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Imap stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping Sharepoint...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Sharepoint stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping X1 Rapid...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - X1 Rapid stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping Box...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Box stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - Stopping OneDrive...
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - OneDrive stopped
28 Apr 2020 13:46:19,143 [28] INFO ScannerManager - No scanners running.
28 Apr 2020 13:46:19,143 [28] INFO X1Service - Stopping Enterprise Search manager...
28 Apr 2020 13:46:19,143 [18] INFO OutlookRTIManager - Outlook RTI Window closed.
28 Apr 2020 13:46:19,144 [28] INFO EnterpriseSearchManager - Shutting down...
28 Apr 2020 13:46:19,144 [28] INFO EnterpriseSearchManager - Shutdown finished
28 Apr 2020 13:46:19,144 [28] INFO X1Service - Stopping EnterpriseSearchServiceClient...
28 Apr 2020 13:46:19,144 [28] INFO X1Service - Stopping Database manager...
28 Apr 2020 13:46:19,710 [28] INFO X1Service - Stopping Index manager...
28 Apr 2020 13:46:19,722 [28] INFO X1Service - Stopping InternetMonitor...
28 Apr 2020 13:46:19,723 [28] INFO InternetMonitor - Stopping InternetMonitor
28 Apr 2020 13:46:19,723 [28] INFO X1Service - FireApplicationShutdown
28 Apr 2020 13:46:19,723 [28] INFO X1Service - Saving shared cache...
28 Apr 2020 13:46:19,729 [28] INFO X1Service - Shutdown complete
28 Apr 2020 13:46:19,730 [StartServiceHost] INFO X1SearchManager - Shutdown
28 Apr 2020 13:46:19,730 [StartServiceHost] INFO X1Service - Closing service host
28 Apr 2020 13:46:19,732 [StartServiceHost] INFO X1Service - Closing search manager host
28 Apr 2020 13:46:19,839 [1] INFO X1Service - Process exit
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Ver:6009bl 64bit
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Running from C:\Users\giris\AppData\Local\X1 Search
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Product name: X1 Search
28 Apr 2020 13:49:11,161 [StartServiceHost] INFO X1Service - Product line: X1Pro
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\PluginConfig.xml
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded RarTextExtractor from RarTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded Scanner from Scanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
28 Apr 2020 13:49:11,290 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.BoxScanner from X1.BoxScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Loaded X1.OneDriveScanner from X1.OneDriveScanner.dll
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.GDriveScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.GMailScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesScannerStandard not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.LotusNotesDocumentScanner not found
28 Apr 2020 13:49:11,291 [StartServiceHost] INFO PluginProvider - Plugin X1.SEVScanner not found
28 Apr 2020 13:49:11,328 [StartServiceHost] INFO PluginProvider - PluginProvider Created
28 Apr 2020 13:49:11,537 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\FilesConfig.xml
28 Apr 2020 13:49:11,573 [StartServiceHost] INFO ScannerManager - Creating scanner Files
28 Apr 2020 13:49:11,577 [StartServiceHost] INFO Files - Registering schema Files
28 Apr 2020 13:49:11,774 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\ExtractionConfig.xml
28 Apr 2020 13:49:11,782 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookCalendar
28 Apr 2020 13:49:11,783 [StartServiceHost] INFO OutlookCalendar - Registering schema Calendar
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO OutlookUtils - Outlook version 16 is installed and ready to use.
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookContact
28 Apr 2020 13:49:11,917 [StartServiceHost] INFO OutlookContact - Registering schema Contact
28 Apr 2020 13:49:12,050 [StartServiceHost] INFO Settings - 'EnableAllPSTFilesForScanning' not set.
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigContact.xml
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookTask
28 Apr 2020 13:49:12,052 [StartServiceHost] INFO OutlookTask - Registering schema Task
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigTask.xml
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookNote
28 Apr 2020 13:49:12,192 [StartServiceHost] INFO OutlookNote - Registering schema Note
28 Apr 2020 13:49:12,319 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigNote.xml
28 Apr 2020 13:49:12,320 [StartServiceHost] INFO ScannerManager - Creating scanner OutlookEmail
28 Apr 2020 13:49:12,320 [StartServiceHost] INFO OutlookEmail - Registering schema Email
28 Apr 2020 13:49:12,486 [StartServiceHost] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:12,486 [StartServiceHost] INFO ScannerManager - Creating scanner Imap
28 Apr 2020 13:49:12,488 [StartServiceHost] INFO Imap - Registering schema Email
28 Apr 2020 13:49:12,571 [StartServiceHost] INFO ScannerManager - Creating scanner Sharepoint
28 Apr 2020 13:49:12,573 [StartServiceHost] INFO Sharepoint - Registering schema Sharepoint
28 Apr 2020 13:49:12,770 [StartServiceHost] INFO ScannerManager - Creating scanner X1 Rapid
28 Apr 2020 13:49:12,774 [StartServiceHost] INFO ScannerManager - Creating scanner Box
28 Apr 2020 13:49:12,777 [StartServiceHost] INFO Box - Registering schema Box
28 Apr 2020 13:49:12,915 [StartServiceHost] INFO Settings - 'HideBoxLocal' not set.
28 Apr 2020 13:49:12,915 [StartServiceHost] INFO ScannerManager - Creating scanner OneDrive
28 Apr 2020 13:49:12,918 [StartServiceHost] INFO OneDrive - Registering schema OneDrive
28 Apr 2020 13:49:13,163 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,163 [StartServiceHost] INFO EnterpriseSearchManager - Startup
28 Apr 2020 13:49:13,248 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,249 [StartServiceHost] INFO EnterpriseSearchManager - Enterprise search is disabled
28 Apr 2020 13:49:13,272 [OutlookCalendar] INFO ScannerScheduler - Starting OutlookCalendar
28 Apr 2020 13:49:13,273 [OutlookEmail] INFO ScannerScheduler - Starting OutlookEmail
28 Apr 2020 13:49:13,323 [StartServiceHost] INFO X1License - License is valid for this product.
28 Apr 2020 13:49:13,324 [StartServiceHost] INFO InternetMonitor - Starting InternetMonitor
28 Apr 2020 13:49:13,393 [BroadcastConnectionStatus] INFO InternetMonitor - Begin BroadcastConnectionStatus
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - EDS service hosts are not defined.
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Farm manager and mobile proxy service hosts are not defined.
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Started service host on: net.pipe://localhost/X1Service_giris
28 Apr 2020 13:49:13,394 [StartServiceHost] INFO X1Service - Starting search manager on: net.pipe://localhost/X1SearchManager_giris
28 Apr 2020 13:49:13,507 [OutlookEmail] INFO OutlookEmailConnector - Creating config object for Email connector
28 Apr 2020 13:49:13,508 [OutlookCalendar] INFO OutlookCalendarConnector - Creating config object for Calendar connector
28 Apr 2020 13:49:13,508 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigCalendar.xml
28 Apr 2020 13:49:13,508 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:13,531 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:13,566 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigEmail.xml
28 Apr 2020 13:49:13,620 [OutlookEmail] INFO ConfigFile - Reloading config: C:\Users\giris\AppData\Local\X1 Search\OutlookEmailFolders.xml
28 Apr 2020 13:49:13,638 [24] INFO X1Service - GKK\giris in role BUILTIN\Users=True
28 Apr 2020 13:49:13,655 [24] INFO X1Service - Client Connect
28 Apr 2020 13:49:13,658 [OutlookEmail] INFO OutlookRTIManager - Starting Outlook RTI
28 Apr 2020 13:49:13,749 [OutlookEmail] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\PSTFiles.xml
28 Apr 2020 13:49:13,846 [BroadcastConnectionStatus] INFO InternetMonitor - BroadcastConnectionStatus - Connected.
28 Apr 2020 13:49:23,547 [OutlookCalendar] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:23,547 [OutlookCalendar] ERROR OutlookConfig - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:49:23,547 [OutlookEmail] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:23,621 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookConfigCalendar.xml
28 Apr 2020 13:49:26,777 [24] INFO SearchSession #2 - Starting search monitor thread
28 Apr 2020 13:49:33,632 [OutlookEmail] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:33,633 [OutlookCalendar] INFO X1OutlookService64Manager - Starting C:\Program Files\X1 Search\Plugins\X1OutlookService64.exe...
28 Apr 2020 13:49:33,633 [OutlookEmail] ERROR OutlookEmailConnector - Outlook Client is null in OnScanStart. Aborting scan.
X1.CommonEx.Exceptions.ErrorOnlyException: OnScanStart : Error 1: Outlook Client is NULL
28 Apr 2020 13:49:33,896 [OutlookEmail] INFO ScannerScheduler - OutlookEmail returned Cancelled
28 Apr 2020 13:49:33,896 [OutlookEmail] INFO ScannerScheduler - OutlookEmail complete.
28 Apr 2020 13:49:43,118 [Search session thread #2] INFO SearchSession #2 - Exiting monitor thread
28 Apr 2020 13:49:43,123 [27] INFO X1Service - Client disconnect(shutdown=True)
28 Apr 2020 13:49:43,123 [27] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - BEGIN HandleClientDisconnect()
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - obtain sessionsAccessLock OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - Sessions cleared OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - HandleClientDisconnect() - obtain previewsAccessLock OK
28 Apr 2020 13:49:43,126 [27] INFO X1SearchManager - END HandleClientDisconnect()
28 Apr 2020 13:49:43,126 [27] INFO X1Service - Beginning shutdown
28 Apr 2020 13:49:43,126 [27] INFO IndexManager - Begin Shutdown
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Stopping Files...
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Files stopped
28 Apr 2020 13:49:43,130 [27] INFO ScannerManager - Stopping OutlookCalendar...
28 Apr 2020 13:49:43,131 [27] INFO OutlookCalendarConnector - Shutdown
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookCalendar stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookContact...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookContact stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookTask...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookTask stopped
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - Stopping OutlookNote...
28 Apr 2020 13:49:43,133 [27] INFO ScannerManager - OutlookNote stopped
28 Apr 2020 13:49:43,134 [27] INFO ScannerManager - Stopping OutlookEmail...
28 Apr 2020 13:49:43,134 [25] INFO OutlookRTIManager - Outlook RTI Window closed.
28 Apr 2020 13:49:43,135 [27] INFO OutlookEmailConnector - Shutdown
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - OutlookEmail stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Imap...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Imap stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Sharepoint...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Sharepoint stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping X1 Rapid...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - X1 Rapid stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping Box...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Box stopped
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - Stopping OneDrive...
28 Apr 2020 13:49:43,135 [27] INFO ScannerManager - OneDrive stopped
28 Apr 2020 13:49:43,650 [OutlookCalendar] ERROR X1OutlookService64Manager - Timeout waiting for X1OutlookService64 to start
28 Apr 2020 13:49:43,663 [OutlookCalendar] ERROR OutlookConfig - Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
at X1.Scanner.Outlook.Model.OutlookConfig.InitializeDefaultFolderSelection()
28 Apr 2020 13:49:43,663 [OutlookCalendar] INFO ConfigFile - Config does not exist: C:\Users\giris\AppData\Local\X1 Search\OutlookCalendarFolders.xml
28 Apr 2020 13:49:43,712 [OutlookCalendar] INFO X1OutlookService64Manager - Cannot create Outlook Client: Outlook is either not installed or we are shutting down.
28 Apr 2020 13:49:43,713 [OutlookCalendar] ERROR OutlookCalendarConnector - Outlook Client is null in OnScanStart. Aborting scan.
X1.CommonEx.Exceptions.ErrorOnlyException: OnScanStart : Error 1: Outlook Client is NULL
28 Apr 2020 13:49:43,751 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar returned Cancelled
28 Apr 2020 13:49:43,838 [27] INFO ScannerManager - Waited 702ms for scanners to stop.
28 Apr 2020 13:49:43,878 [OutlookCalendar] INFO ScannerScheduler - OutlookCalendar complete.
28 Apr 2020 13:49:43,878 [27] INFO X1Service - Stopping Enterprise Search manager...
28 Apr 2020 13:49:43,914 [27] INFO EnterpriseSearchManager - Shutting down...
28 Apr 2020 13:49:43,914 [27] INFO EnterpriseSearchManager - Shutdown finished
28 Apr 2020 13:49:43,914 [27] INFO X1Service - Stopping EnterpriseSearchServiceClient...
28 Apr 2020 13:49:43,914 [27] INFO X1Service - Stopping Database manager...
28 Apr 2020 13:49:44,426 [27] INFO X1Service - Stopping Index manager...
28 Apr 2020 13:49:44,434 [27] INFO X1Service - Stopping InternetMonitor...
28 Apr 2020 13:49:44,435 [27] INFO InternetMonitor - Stopping InternetMonitor
28 Apr 2020 13:49:44,435 [27] INFO X1Service - FireApplicationShutdown
28 Apr 2020 13:49:44,435 [27] INFO X1Service - Saving shared cache...
28 Apr 2020 13:49:44,442 [27] INFO X1Service - Shutdown complete
28 Apr 2020 13:49:44,444 [StartServiceHost] INFO X1SearchManager - Shutdown
28 Apr 2020 13:49:44,444 [StartServiceHost] INFO X1Service - Closing service host
28 Apr 2020 13:49:44,445 [StartServiceHost] INFO X1Service - Closing search manager host
28 Apr 2020 13:49:44,574 [1] INFO X1Service - Process exit
girishk
 
Posts: 7
Joined: Thu Apr 05, 2018 4:14 am

Re: Outlook won't index

Postby fandango » Tue Apr 28, 2020 7:50 am

I have the exact same error since yesterday.
Uninstalled X1, Rebooted & Reinstalled X1, cleared the registry : no success
Using WIN10 V18363.752
O365 V2003 Build 12624.20520
X1 V8.6.2 6009bl (64bit)

I hope X1 listens ...
fandango
 
Posts: 4
Joined: Tue Apr 28, 2020 7:23 am

Re: Outlook won't index

Postby peterr2 » Tue Apr 28, 2020 6:14 pm

I have exactly the same problem, although using 32-bit Outlook. I think the X1 problem started after an O365 update to Outlook that came out in the last week if you are on the monthly channel (O365 V2003 Build 12624.20520)?
peterr2
 
Posts: 2
Joined: Tue Sep 10, 2019 4:20 pm

Re: Outlook won't index

Postby girishk » Wed Apr 29, 2020 8:30 pm

This is an issue with Office updates. X1 does not work with the latest update.

I followed the steps provided by Microsoft to roll back to an older version. Link: https://support.microsoft.com/en-in/hel ... -2016-clic

The version I entered in the XML is 16.0.12654.20466
I was rolled back to 12730.20236.

X1 is now working.

Looking forward to hear from X1 support for a bug fix.
girishk
 
Posts: 7
Joined: Thu Apr 05, 2018 4:14 am

Re: Outlook won't index

Postby samlrs » Thu Oct 22, 2020 4:13 am

This is an issue with Office updates. X1 does not work with the latest update.

I followed the steps provided by Microsoft to roll back to an older version. Link: https://support.microsoft.com/en-in/hel ... -2016-clic
adn also here https://pro-essay-writer.com/blog/sat-score
The version I entered in the XML is 16.0.12654.20466
I was rolled back to 12730.20236.

X1 is now working.

Looking forward to hear from X1 support for a bug fix.


is rolling back to the old version the only solution for the problem?
samlrs
 
Posts: 1
Joined: Fri Oct 09, 2020 4:30 am


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