X1 Crash Fix - Solving Registry Issues

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X1 Crash Fix - Solving Registry Issues

Postby thinkstorm » Wed Aug 13, 2008 2:28 pm

Hello All,

(Windows Vista Business, X1 Client Version 6.2.1 Build 3618)

I recently had some numerous crashes when clicking on WinWord documents in the preview pane or Outlook messages. Uninstall, Reinstall, Modify, Repair didn't fix it. I then also experienced some errors during Windows Vista Update processes, and found some msi*.log files in hidden system directories with error messages, pointing to a faulty registry permission system.

I don't know what screwed up the registry, and I know that the below code can basically ruin your OS pretty badly if something goes wrong, but it helped for me ;)

I downloaded the Microsoft Windows Resource Kit Tool "subinacl" (google it), copied the below text into a .cmd file, and ran the file as administrator. It ran a long time and fixed my problems.

Code: Select all
"C:\Program Files\Windows Resource Kits\Tools\subinacl" /subkeyreg HKEY_LOCAL_MACHINE /setowner=administrators
"C:\Program Files\Windows Resource Kits\Tools\subinacl"  /subkeyreg HKEY_CURRENT_USER /setowner=administrators
"C:\Program Files\Windows Resource Kits\Tools\subinacl"  /subkeyreg HKEY_CLASSES_ROOT /setowner=administrators
"C:\Program Files\Windows Resource Kits\Tools\subinacl"  /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
"C:\Program Files\Windows Resource Kits\Tools\subinacl"  /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
"C:\Program Files\Windows Resource Kits\Tools\subinacl"  /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
Cheers,
Thorsten Claus
www.thinkstorm.com
thinkstorm
 
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Postby Kenward » Thu Aug 14, 2008 8:08 am

Ouch.

Isn't system restore supposed to deal with this sort of thing?

Apart from the viewers, any other reason to suspect X1?

The viewers come from Stellent/Oracle. Other people also use them.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
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Location: UK

After several frustrating monthts, this solution worked!!

Postby JORGE » Mon Sep 22, 2008 10:26 am

Thinkstorm,

Thanks!!!!!! After several frustrating months, time consuming and frustrated, uninstalling and reinstalling X1, no solutions from customer support, ..., I found your post and my issue was solved in 10 minutes!!!!!

To Kenward's observation: System restore didn't fix this issue ... Therefore, if it hadn't been with the solution provided by Thinkstorm, using "subinacl" this wouldn't have been resolved.

Thanks, thanks, thanks ...
JORGE
 
Posts: 1
Joined: Mon Sep 22, 2008 10:21 am


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