X1 Loses OST file if Outlook Closed

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X1 Loses OST file if Outlook Closed

Postby jeffreycowart » Mon Aug 25, 2008 8:59 am

I have been having problems with X1 randomly locking up. I posted about this, but no responses. So I have done a completly clean install, removed all registry entries, etc and reinstalled X1. The problem persists, but now I have a new more annoying problem:

If I run X1 with Outlook 2007 closed it will not find/index my OST file. If Outlook is closed and I go under tools, Outlook folders, my 2 PST files are there, but not my OST. When X1 re-indexes, it removes all entries found in the OST. If I open Outlook, then X1, everything is fine, and X1 will see the OST file and index as usual.

This can also happen with PST. If I close a PST file in Outlook, then close X1 and Outlook. Reopen X1 only, the closed PST file will not be shown in the folder tree.

Previously, if Outlook was closed and I opened X1, it would prompt me to provide Outlook Creidentials, but not anymore.

Any ideas?

Windows Vista Ultimate
Intel Centrino Duo 2GHz, with 2GB ram
IE 7, I do have Firefox installed, but hardly use it
MS Office 2007 SP1
X1 Prof Client Version 6.2.1 Build 3618
Posts: 5
Joined: Thu Mar 06, 2008 1:36 pm


Postby ridere » Mon Sep 08, 2008 1:19 pm

jeff, how did you solve this ?
I have outlook 2003 and i dont see anymore all the mails in OST format.
See my post done tonight
Posts: 18
Joined: Thu Oct 12, 2006 3:58 am
Location: ITALY

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