X1 has not indexed in 17 days

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X1 has not indexed in 17 days

Postby jmkeuning » Mon Oct 27, 2008 6:57 am

How can I kick start it?

I am running version 6.2.2

I was getting a lot of crashing last week, so I did multiple uninstalls and reinstalls. At the end of Friday, it was still not working, so I just went home. I started the app this morning and it seems to be running fine, but it has not indexed.
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Postby Kenward » Mon Oct 27, 2008 7:56 am

How do you know it has not indexed? (Do you have a search view that hasn't, in some way, obscured the usual results?)

Have you checked that it knows what to index?

Has it been going long enough to have indexed anything?
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Postby jmkeuning » Mon Oct 27, 2008 8:01 am

The last email in the index is on 10/10/2008. I have been running X1 for about six months. The indexed emails go back over a year. The email is Outlook, running in Exchange.

I checked the files search, and those were last indexed on 10/11/2008.

The bottom right of the X1 window says: "Files: Waiting, computer is in use."

I have messed with the index setting, and tried to give X1 as much indexing priority as I can.
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Postby Kenward » Mon Oct 27, 2008 8:20 am

Have you checked in the Index Options that it is set to look in the right places? If you remove and reinstall it may lose your customisation, and this is important if, like me, you do not have your files in the places that Microsoft likes to put them.

Look there too for further tweaks of the "aggressiveness" with which X1 indexes.

I assume that this is not a portable on battery power.

If it hasn't indexed anything since you reinstalled, you could clear the index and tell it to start again.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Postby jmkeuning » Mon Oct 27, 2008 8:35 am

I cleared the index, let's see if it starts again.

I have double-checked the locations of files for indexing and everything is in please. My Outlook options also appear to be pointing to the correct place.
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Postby tjh » Mon Oct 27, 2008 10:06 am

Have you made sure there's no errors in your PST and OST file?

Search the forum here for the correct commands to run to sanity check your outlook profile.
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Postby jmkeuning » Mon Oct 27, 2008 10:15 am

I looked into the error problem, but I am not sure that I can fix errors. I have pretty limited access to admin privileges. Can I run the check\repair on my email that is on the Exchange server? I'm not well versed in such matters.

I did some uninstalling/reinstalling and I am now back with a clean slate - indexing is up to 10%. It is now picking up recent emails, so I think I am in good shape.

It's amazing how much time these productivity tools can cost!
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Postby Kenward » Mon Oct 27, 2008 10:20 am

jmkeuning wrote:It's amazing how much time these productivity tools can cost!


Make that

"It's amazing how much time these productivity tools can cost!"

But I can't think of many productivity tools that don't come with this warning. As someone who has spent too much of his life grappling with Word and its templates, I don't trust anything to be simple.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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