X1 client 6.7.1 crashing every 1 to 2 weeks

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X1 client 6.7.1 crashing every 1 to 2 weeks

Postby csalsa » Wed Aug 11, 2010 8:10 pm

Hi

I am running X1 ® Professional Client Version 6.7.1 (Build 4054ar) (Created: Wed Jun 30 14:28:40 PDT 2010) and it crashes about once every one to two weeks. The crash always occurs whilst I am typing into the textboxes, for example, 'Search', 'Path', 'Document Type'. When X1 crashes, it disappears and there is no notification that an error had occurred. Nor do I see any evidence that these crashes are being reported - either by Windows Error Reporting or otherwise.

I am running Windows XP Professional SP3 and .NET 3.5 (all fully patched) with 4GBytes of memory and heaps of disk space.

This has been happening for a time but is infrequent enough to be of minor annoyance. Are there any crash log files that I should be sending to X1? I cannot find any.

Note that my office network makes use of Proxy Auto Configuration (.pac) files for networking and this has the potential to block reporting if X1 cannot handle this.

Can you confirm that the X1 crashes I am experiencing are being reported? If X1 has the crash reports, then they can fix the defect in a later release.


Also note, I do have large indexes with 1,023,011 files and 9,320 files. The largest 25 index files are:
8,135,084,647 all-wordpos-0.dat
2,477,983,343 all-occur-0.dat
862,104,823 all-wordpos-1.dat
379,073,929 all-occur-1.dat
26,280,450 all-cols-0.dat
13,335,209 all-occur-2.dat
8,388,608 all-words-bulk-5.dat
8,388,608 all-words-bulk-5-back.d
8,388,608 allann-words-bulk-0.dat
8,388,608 alltag-words-bulk-0.dat
6,686,625 all-wordpos-2.dat
6,258,403 all-cols-svals-0.dat
5,641,544 all-notes-offs-0.dat
5,641,544 all-body-offs-0.dat
5,641,544 all-other-offs-0.dat
4,304,570 all-cols-1.dat
4,248,552 all-occur-4.dat
4,114,911 all-wordpos-3.dat
3,146,463 all-cols-svals-1.dat
2,909,315 all-words-0.dat
2,719,266 all-occur-3.dat
2,697,919 all-wordpos-4.dat
1,050,348 all-notes-offs-1.dat
1,050,348 all-other-offs-1.dat
1,050,348 all-body-offs-1.dat
csalsa
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Re: X1 client 6.7.1 crashing every 1 to 2 weeks

Postby Kenward » Thu Aug 12, 2010 2:17 am

Your issue seems to be with X1 support rather than with the people who drop by here, who are mostly fellow users helping o9ne another to deal with issues and make the most of X1.

If you visit the support area, you can file a request for help.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
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Re: X1 client 6.7.1 crashing every 1 to 2 weeks

Postby csalsa » Thu Aug 12, 2010 5:09 am

Hi Kenward

Thanks for your response. I had misunderstood who participates in this forum. I had expected a response in this forum from someone in X1 support as they would be monitoring this forum and posting to help out. I will try X1 support.
csalsa
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Posts: 180
Joined: Wed Jun 03, 2009 5:49 pm

Re: X1 client 6.7.1 crashing every 1 to 2 weeks

Postby Kenward » Thu Aug 12, 2010 6:19 am

There are people from X1 here, although not usually the support team. But the direct approach is usually more reliable.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4107
Joined: Tue Apr 20, 2004 2:35 am
Location: UK


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