Page 1 of 1

Problem launching

PostPosted: Tue Aug 07, 2012 2:01 pm
by punga44
Two problems. Current Ver 6.7.4 (has been happening with all versions on several computers over two years
Problem 1
I have to make 1-3 attempts to launch X1. For the last month its consistently been 3 attempts (I have to wait 2-3 minutes between each attempt because nothing happens if I attempt immediately) For the last 2 days its been 1 attempt - Yay!.... but this usually lasts for a few days then reverts to 2-3 attempts again. This has been going on for two years in spite of several re-installations and upgrades following detailed instructions to remove ALL components etc of X1
Problem 2
Each time I launch X1 the search box has reduced in size to about 1mm wide and the refine search panes have disappeared. It was suggested when I close X1 I use file/exit which I have done.
Thanks in advance