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PST Files with Plain Text Emails?

PostPosted: Thu Aug 28, 2014 7:02 pm
by peterjung
Should X1 Search be able to search in emails that are formatted as plain text stored within an Outlook offline PST file?

This does not seem to be working for me? Can anyone comment or advise?

For example I try searching for a specific phrase I know is contained in a specific email. X1 can find later emails that were composed as follow up mails that have the original mail quoted in the body. These follow up emails were formatted as HTML but the original email was formatted as Plain Text. X1 does not find the original email only the HTML formatted follow ups.

However if I load the PST file into Outlook I can find that the original Plain Text email is indeed there in the PST file.

X1 Search 8.2.1 build 5001hb (64 bit)
Outlook 2013
Windows 7 64 Ultimate

Thanks in advance.

Re: PST Files with Plain Text Emails?

PostPosted: Sat Aug 30, 2014 1:59 am
by Kenward
peterjung wrote:Should X1 Search be able to search in emails that are formatted as plain text stored within an Outlook offline PST file?


Is the offline bit significant? Is this a standard PST file in Outlook? If so, then it should find those emails.

Is the indexing complete? Is the search filtered in some way to show only some email?