Cannot connect to server for updates

[Trajan]

Is anyone else getting the error "Unable to make a connection to X1 Search servers to check for updates"? My internet connection is working fine.

I am on 8.6.2 6009bl

[fandango]

Hello,
I have exactly the same problem.
Am also on V8.6.2 6009bl
If I remember well I received that error already last week
Seems V8.6.3 exists (see https://www.x1.com/support/ at the bottom of the page) since Aug. 6th but no release note in the forums ...
I didn't install it because I don't know the contents.

[redwards13]

I am also seeing this.

[fandango]

I have exactly the same problem.
If I remember well it was already the case last week.
I have version V8.6.2 6009bl
There is a new version V8.6.3 released on Aug 6th (see https://www.x1.com/support/ at bottom of page)
No Release notes available here in the forum
So I didn't install it.

[mdlynam]

RESOLVED?
I had the same problem, but then noticed that version 8.6.3 was released in August. After installing, clicking on 'check for update' appeared to work as expected.

[Trajan]

RESOLVED?
I had the same problem, but then noticed that version 8.6.3 was released in August. After installing, clicking on 'check for update' appeared to work as expected.

How were you able to update? The update hangs when I try to install it - assuming I was even able to download the correct version (8.6.3) from the support portal. I can't update through the program because of the error connecting to server.

[mdlynam]

I updated by downloading via the support portal dashboard.

I then exited my instance of X1 & launched the downloaded file. Update progressed as expected.

[bkahler]

I also have the problem - also after having updated to 8.6.3 What is the cause of the problem?

When looking at the log, this is what I find:
<?xml version="1.0" encoding="utf-8"?>
<CrashLog>
<User LogID="0" InstallID="9fbda969-10b1-4fe8-9a86-85d21e2ad1f3" Email="" CountryCode="1" Company="" ChannelName="X1">
<UserDescription />
</User>
<CrashDetails CrashDate="2020-12-12 16:23:02" CrashDateInfo="Utc (Utc offset +01:00)" BuildNumber="8.6.3.4028" AppName="X1Pro" AppComponent="X1ServiceHost.exe" MiniDumpFileName="6ced5024-8d40-47ad-a13c-adc3dc97d096">
<Data />
<ErrorMessage>UnmanagedCodeException: Crash in X1IndexCore.dll (address 0xDBCB7)</ErrorMessage>
<HelpLink />
<StackTrace />
<TypedValues>(Int32)HResult=-2146233088
</TypedValues>
<InnerException />
<CurrentManagedStack>LogCrash at offset 865 in file:line:column &lt;filename unknown&gt;:0:0
LogCrash at offset 45 in file:line:column &lt;filename unknown&gt;:0:0
a at offset 293 in file:line:column &lt;filename unknown&gt;:0:0
</CurrentManagedStack>
</CrashDetails>
<ComputerDetails>
<OS CodeSet="1252" OSLanguage="1033" PAEEnabled="" IsPrimaryOS="True" OperatingSystemSKU="48" OSProductSuite="256" ProductType="1" OtherTypeDescription="" MaxProcessMemorySize="137438953344">
<DetailedOSDescription>10.0.19042.0, , Win32NT</DetailedOSDescription>
<BootDevice>\Device\HarddiskVolume2</BootDevice>
<SystemDevice>\Device\HarddiskVolume4</SystemDevice>
<SystemDirectory>C:\WINDOWS\system32</SystemDirectory>
<WindowsDirectory>C:\WINDOWS</WindowsDirectory>
</OS>
<LastBootUpTime>62.99</LastBootUpTime>
<CPU>Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz - Intel64 Family 6 Model 58 Stepping 9</CPU>
<VirtualMem>Free: 5719440kb of 19344484kb</VirtualMem>
<PhysicalMem>Free: 5437004kb of 16591972kb</PhysicalMem>
<PageFileMem>Free: 2162788kb of 2752512kb</PageFileMem>
<HDDs>
<LogicalHardDrive Name="C:" Free="134556950528" Size="761970814976" />
<LogicalHardDrive Name="E:" Free="12949430272" Size="256058060800" />
<LogicalHardDrive Name="G:" Free="78475644928" Size="157286395904" />
<LogicalHardDrive Name="H:" Free="488054784" Size="1842976124928" />
<LogicalHardDrive Name="I:" Free="870949736448" Size="1214997590016" />
</HDDs>
<OutlookVersion />
<MapiVersion />
<FirefoxVersion>83.0 (x64 en-US)</FirefoxVersion>
<DotNetVersions>
<DotNetVersion>2.0.50727.4927</DotNetVersion>
<DotNetVersion>3.0.30729.4926</DotNetVersion>
<DotNetVersion>3.5.30729.4926</DotNetVersion>
<DotNetVersion>4.8.04084</DotNetVersion>
<DotNetVersion>4.0.0.0</DotNetVersion>
</DotNetVersions>
</ComputerDetails>
</CrashLog>

[hoffi.confusion]

Unable to make a connection to X1 Search Servers to check for Updates.

Also today