Wrong date (01.01.4501) for some E-Mails!?

Please post all issues related to the X1 Search 8.4 Beta Here!

Moderator: Mods

Wrong date (01.01.4501) for some E-Mails!?

Postby danher » Mon Jan 30, 2017 10:07 am

After upgrading to X1 Search 8.5 Release - Build 6001qm some E-Mails (as for now 5 out of > 300000) get a spurious date way in the future (01.01.4501) and thus are sorted at the top of the results list which is usually sorted in reverse chronological order. So I decided to delete the mail index and re-create it from scratch. Indexing finished after a couple of hours and the mails with the wrong date seemed to be back with their correct dates, but after some searches I discovered that THEY ARE BACK! This is a bit frightening as it is unclear to me if this is going to corrupt my e-mail archive... I talked to a colleague who also updated to the new version last Friday and he also saw a couple of such entries but decided to delete them.
Help greatly appreciated..
danher
 
Posts: 6
Joined: Mon Aug 06, 2012 12:15 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby Wolfgang » Mon Jan 30, 2017 3:42 pm

Same problem here. But it turned out that the e-mails with a date of 01.01.4501 where actually outlook messages (msg files) attached to another e-mail with correct date and time.
Wolfgang
Wolfgang
 
Posts: 1
Joined: Tue Jun 12, 2012 2:24 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby mw3330 » Mon Jan 30, 2017 6:25 pm

I have the same issue
mw3330
 
Posts: 2
Joined: Thu May 20, 2010 3:20 am

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby danher » Wed Feb 01, 2017 10:00 am

Thanks to Wolfgang for the hint to those messages being msg files. Yes, in my case they are msg files and Ctrl-G (or right-click Open Folder) will show the folder containing the *.msg files. HOWEVER, in those folders there happen to be many other *.msg files which (fortunately) do not display with a wrong date. I double-checked that the particular *.msg file on the folder was the one being listed with the wrong date by editing the message in Outlook and saving it: the file is modified accordingly. So this leaves a couple of questions behind:
First of all, how to get rid of the wrong date (those five messages are really in the way being listed upmost).
Why do some msg files lead to that error and others don't?
Why did this behavior not happen in the previous version?
danher
 
Posts: 6
Joined: Mon Aug 06, 2012 12:15 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby Jogy » Wed Feb 01, 2017 10:21 am

Hi,

this issue did not happen in the previous version, because .msg files were processed only by the Files connector, meaning that only the content was indexed.
In the new release, .msg files are passed to Outlook so that both the body and the metadata (from,to, subject) are indexed and easily searchable.

You may notice that the Files searches no longer list these .msg files, instead they are listed in the Emails searches.

As for the problem with dates, is it possible to provide an example .msg file, not containing any sensitive information, so that we can investigate and fix the problem?

Jogy


danher wrote:Thanks to Wolfgang for the hint to those messages being msg files. Yes, in my case they are msg files and Ctrl-G (or right-click Open Folder) will show the folder containing the *.msg files. HOWEVER, in those folders there happen to be many other *.msg files which (fortunately) do not display with a wrong date. I double-checked that the particular *.msg file on the folder was the one being listed with the wrong date by editing the message in Outlook and saving it: the file is modified accordingly. So this leaves a couple of questions behind:
First of all, how to get rid of the wrong date (those five messages are really in the way being listed upmost).
Why do some msg files lead to that error and others don't?
Why did this behavior not happen in the previous version?
Jogy
X1 Super User
X1 Super User
 
Posts: 350
Joined: Mon Oct 31, 2011 9:19 am

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby SteveMRose » Fri Feb 03, 2017 8:16 am

I have exactly the same issue and as the previous post states, this is due to some .msg files as attachments while others do not cause this problem.
steve rose
SteveMRose
 
Posts: 11
Joined: Mon Sep 20, 2004 3:17 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby danher » Fri Feb 03, 2017 10:51 am

@Jogy: yes I can provide a sample .msg file. How can I send it to you?

One common thing about the messages showing this behavior is that they were extracted as attachments and stored on the files system by TechHit's EZDetach. However, in those attachments folders I have about 70 such extracted .msg files and only 5 show this behavior.
danher
 
Posts: 6
Joined: Mon Aug 06, 2012 12:15 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby cscott » Fri Feb 03, 2017 1:57 pm

danher wrote:@Jogy: yes I can provide a sample .msg file. How can I send it to you?

One common thing about the messages showing this behavior is that they were extracted as attachments and stored on the files system by TechHit's EZDetach. However, in those attachments folders I have about 70 such extracted .msg files and only 5 show this behavior.

Please send it to cscott at x1 dot com.
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 53
Joined: Thu Dec 08, 2016 11:53 am

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby danher » Tue May 30, 2017 11:51 pm

This has been fixed with 8.5.1. Thanks!
danher
 
Posts: 6
Joined: Mon Aug 06, 2012 12:15 pm

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby cscott » Tue Jun 06, 2017 11:36 am

danher wrote:This has been fixed with 8.5.1. Thanks!

Good to hear, danher. Thanks for the update!
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 53
Joined: Thu Dec 08, 2016 11:53 am

Re: Wrong date (01.01.4501) for some E-Mails!?

Postby ne0031 » Tue Sep 19, 2017 8:57 am

Yours is fixed and now with 8.5.2 I'm back to getting the 4501 dates......
ne0031
 
Posts: 14
Joined: Fri Aug 15, 2014 10:05 am


Return to X1® Search 8.5 Release

Who is online

Users browsing this forum: No registered users and 8 guests

cron