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licence no longer activates

PostPosted: Mon May 22, 2017 11:48 pm
by danx55
hi.
since the recent 8.5.1 update my licence seems broken :-(
each time I start X1 when turning on computer it asks for licence and says there are no more licences :-\
thanks
Dan

Re: licence no longer activates

PostPosted: Thu May 25, 2017 4:45 pm
by cscott
Hi Danx55,

This is a known issue with Search 8.5.1 that occurs on a small (~1%) subset of users. It appears you're one of the "lucky" ones.

We have released Search 8.5.2 today to help alleviate this issue.

Please contact the X1 Customer Care team so that they can assist in getting you up and running again.