X1 8.5.2 crashes after install just like 8.5 and 8.5.1

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X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby hemuli0 » Fri Jun 02, 2017 2:10 pm

Dear Sirs,

Since the release of the 8.5 I have not been able to use X1 on Windows 7, with Outlook 365. The immediate crashes, inability to perform the initial Outlook scan has been there with 8.5, 8.5.1 and 8.5.2. None of these versions has fixed the issue.

I have submitted again a new ticket, please investigate that as I have paid for the license and I trilu love the X1, but I have not been able use it since January and forced to use alternative scanners...

Something is truly wrong with the X1...

Rgrds, Henrik :cry:
hemuli0
 
Posts: 5
Joined: Tue Jan 31, 2017 10:02 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby cscott » Tue Jun 06, 2017 11:35 am

hemuli0 wrote:Dear Sirs,

Since the release of the 8.5 I have not been able to use X1 on Windows 7, with Outlook 365. The immediate crashes, inability to perform the initial Outlook scan has been there with 8.5, 8.5.1 and 8.5.2. None of these versions has fixed the issue.

I have submitted again a new ticket, please investigate that as I have paid for the license and I trilu love the X1, but I have not been able use it since January and forced to use alternative scanners...

Something is truly wrong with the X1...

Rgrds, Henrik :cry:

Hello Henrik,

Can you provide me with your support ticket numbers to reference?
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 66
Joined: Thu Dec 08, 2016 11:53 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Tue Jun 06, 2017 12:34 pm

I'm in the same situation. Upon X1 start up I get the error message "Connection failed". "Unable to connect to X1 Service: All attempts to start and connect to X1ServiceHost failed".

Is the error message referring to a Windows 'Service'? When I look at the services, I don't see any "X1" services defined.

When I start X1 I don't see any messages in the Event Viewer. I'm looking in the "Windows Logs"-->Application. Also, I don't see an X1 category under "Applications and Services Logs".

Where else can I look for diagnostic information?

Thanks in advance,
F
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby hemuli0 » Thu Jun 08, 2017 11:52 pm

cscott wrote:
hemuli0 wrote:Dear Sirs,

Since the release of the 8.5 I have not been able to use X1 on Windows 7, with Outlook 365. The immediate crashes, inability to perform the initial Outlook scan has been there with 8.5, 8.5.1 and 8.5.2. None of these versions has fixed the issue.

I have submitted again a new ticket, please investigate that as I have paid for the license and I trilu love the X1, but I have not been able use it since January and forced to use alternative scanners...

Something is truly wrong with the X1...

Rgrds, Henrik :cry:

Hello Henrik,

Can you provide me with your support ticket numbers to reference?


Hi - thank you for your reply . my case number is 00107196 . Indeed the issue is still so invasive that I cannot use X1 at all and I had to remove it again. Please consider investigations and I am now hearing that there's someone else too. At least there are two who are facing this issue. And if you want to me to do installation again to capture again the diagnostic tool results, I'm more than happy to do that.

Rgrds, Henrik Ekman, Finland
hemuli0
 
Posts: 5
Joined: Tue Jan 31, 2017 10:02 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby hemuli0 » Thu Jun 08, 2017 11:55 pm

garberfc wrote:I'm in the same situation. Upon X1 start up I get the error message "Connection failed". "Unable to connect to X1 Service: All attempts to start and connect to X1ServiceHost failed".

Is the error message referring to a Windows 'Service'? When I look at the services, I don't see any "X1" services defined.

When I start X1 I don't see any messages in the Event Viewer. I'm looking in the "Windows Logs"-->Application. Also, I don't see an X1 category under "Applications and Services Logs".

Where else can I look for diagnostic information?

Thanks in advance,
F


Sounds like there are at least two one who are facing the same issue. What I have been asked to do is to:
* Remove the outlook index in X1
* Then repair my Windows Outlook
* Launch Outlook first
* Then activate&build back the X1 index

But the issue is that repairing outlook/office is quite invasive task that I cannot do without the IT folks...
hemuli0
 
Posts: 5
Joined: Tue Jan 31, 2017 10:02 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Fri Jun 09, 2017 5:28 am

I don't have the opportunity to delete the cache. The application / user interface disappears within seconds of appearing. I could physically delete it from the hard disk, but I don't think that's what you mean...
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Fri Jun 09, 2017 5:36 am

When I run the X1ServiceHost.exe from the command line it outputs the following information:
Code: Select all
C:\Program Files\X1 Search>X1ServiceHost.exe
Starting X1Service...
46 [WatchForShutdown] INFO X1UILauncher (null) - Init()
62 [WatchForShutdown] INFO X1UILauncher (null) - None
log4net: Converter [message] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [newline] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [d] Option [dd MMM yyyy HH:mm:ss,fff] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [literal] Option [ [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [thread] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [literal] Option [] ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [level] Option [] Format [min=5,max=2147483647,leftAlign=True]
log4net: Converter [literal] Option [ ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [c] Option [1] Format [min=12,max=42,leftAlign=True]
log4net: Converter [literal] Option [ - ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [m] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [n] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Searched for existing files in [F:\temp\X1-8\X1 Search\logs]
log4net: File name [x1servicehost.log.1] moves current count to [1]
62 [WatchForShutdown] INFO ShutdownWatcher (null) - Watcher is running
log4net: File name [x1servicehost.log.10] moves current count to [10]
log4net: curSizeRollBackups starts at [10]
log4net: Opening file for writing [F:\temp\X1-8\X1 Search\logs\X1ServiceHost.log] append [True]
log4net: Finalizing appender named [].
log4net: Creating repository for assembly [Scanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]
log4net: Assembly [Scanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] Loaded From [C:\Program Files\X1 Sear
ch\Scanner.dll]
log4net: Assembly [Scanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] does not have a RepositoryAttribute s
pecified.
log4net: Assembly [Scanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] using repository [log4net-default-rep
ository] and repository type [log4net.Repository.Hierarchy.Hierarchy]
log4net: repository [log4net-default-repository] already exists, using repository type [log4net.Repository.Hierarchy.Hie
rarchy]
log4net: Creating repository for assembly [X1.OutlookScanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null]
log4net: Assembly [X1.OutlookScanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] Loaded From [C:\Program Fil
es\X1 Search\Plugins\X1.OutlookScanner.dll]
log4net: Assembly [X1.OutlookScanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] does not have a RepositoryA
ttribute specified.
log4net: Assembly [X1.OutlookScanner, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null] using repository [log4net-d
efault-repository] and repository type [log4net.Repository.Hierarchy.Hierarchy]
log4net: repository [log4net-default-repository] already exists, using repository type [log4net.Repository.Hierarchy.Hie
rarchy]
creating F:\temp\X1-8\X1 Search\X1ServiceHost.exe.1.crash.xml
end creating file
doUpload = True
log4net: Shutdown called on Hierarchy [log4net-default-repository]
log4net: No appenders could be found for logger [InternetMonitor] repository [log4net-default-repository]
log4net: Please initialize the log4net system properly.
log4net:     Current AppDomain context information:
log4net:        BaseDirectory   : C:\Program Files\X1 Search\
log4net:        FriendlyName    : X1ServiceHost.exe
log4net:        DynamicDirectory:
log4net: Converter [message] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [newline] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [d] Option [dd MMM yyyy HH:mm:ss,fff] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [literal] Option [ [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [thread] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [literal] Option [] ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [level] Option [] Format [min=5,max=2147483647,leftAlign=True]
log4net: Converter [literal] Option [ ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [c] Option [1] Format [min=12,max=42,leftAlign=True]
log4net: Converter [literal] Option [ - ] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [m] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Converter [n] Option [] Format [min=-1,max=2147483647,leftAlign=False]
log4net: Searched for existing files in [F:\temp\X1-8\X1 Search\logs]
log4net: File name [x1servicehost.log.1] moves current count to [1]
log4net: File name [x1servicehost.log.10] moves current count to [10]
log4net: curSizeRollBackups starts at [10]
log4net: Opening file for writing [F:\temp\X1-8\X1 Search\logs\X1ServiceHost.log] append [True]
move file to F:\temp\X1-8\X1 Search\logs\
log4net: Shutdown called on Hierarchy [log4net-default-repository]
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Fri Jun 09, 2017 5:57 am

Here are the contents of the log file:
Code: Select all
09 Jun 2017 08:28:36,603 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\flags.xml
09 Jun 2017 08:28:36,604 [WatchForShutdown] INFO  ShutdownWatcher - Watcher is running
09 Jun 2017 08:28:36,607 [StartServiceHost] INFO  X1Service    - Ver:6001si 64bit
09 Jun 2017 08:28:36,607 [StartServiceHost] INFO  X1Service    - Running from F:\temp\X1-8\X1 Search
09 Jun 2017 08:28:36,607 [StartServiceHost] INFO  X1Service    - Product name: X1 Search
09 Jun 2017 08:28:36,607 [StartServiceHost] INFO  X1Service    - Product line: X1Pro
09 Jun 2017 08:28:36,679 [StartServiceHost] INFO  ScannerManager - dataCollectionEnabled: True
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\PluginConfig.xml
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded RarTextExtractor from RarTextExtractor.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded Scanner from Scanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.BoxScanner from X1.BoxScanner.dll
09 Jun 2017 08:28:36,709 [StartServiceHost] INFO  PluginProvider - Loaded X1.OneDriveScanner from X1.OneDriveScanner.dll
09 Jun 2017 08:28:36,737 [StartServiceHost] INFO  PluginProvider - PluginProvider Created
09 Jun 2017 08:28:36,834 [10] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:28:36,920 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:28:36,966 [StartServiceHost] INFO  ScannerManager - Creating scanner Files
09 Jun 2017 08:28:36,970 [StartServiceHost] INFO  Files        - Registering schema Files
09 Jun 2017 08:28:37,072 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\ExtractionConfig.xml
09 Jun 2017 08:28:37,074 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookCalendar
09 Jun 2017 08:28:37,075 [StartServiceHost] INFO  OutlookCalendar - Registering schema Calendar
09 Jun 2017 08:28:37,124 [StartServiceHost] INFO  Settings     - 'DisablePSTAccessWarning' not set.
09 Jun 2017 08:28:37,127 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigCalendar.xml
09 Jun 2017 08:28:37,132 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:28:37,132 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:28:37,132 [StartServiceHost] WARN  OutlookUtils - Outlook is not installed or has never been launched!
09 Jun 2017 08:28:37,132 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookContact
09 Jun 2017 08:28:37,132 [StartServiceHost] INFO  OutlookContact - Registering schema Contact
09 Jun 2017 08:28:37,178 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigContact.xml
09 Jun 2017 08:28:37,178 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookTask
09 Jun 2017 08:28:37,178 [StartServiceHost] INFO  OutlookTask  - Registering schema Task
09 Jun 2017 08:28:37,225 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigTask.xml
09 Jun 2017 08:28:37,225 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookNote
09 Jun 2017 08:28:37,225 [StartServiceHost] INFO  OutlookNote  - Registering schema Note
09 Jun 2017 08:28:37,262 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigNote.xml
09 Jun 2017 08:28:37,262 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookEmail
09 Jun 2017 08:28:37,262 [StartServiceHost] INFO  OutlookEmail - Registering schema Email
09 Jun 2017 08:28:37,335 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigEmail.xml
09 Jun 2017 08:28:37,335 [StartServiceHost] INFO  ScannerManager - Creating scanner Imap
09 Jun 2017 08:28:37,338 [StartServiceHost] INFO  Imap         - Registering schema Email
09 Jun 2017 08:28:37,401 [StartServiceHost] INFO  ScannerManager - Creating scanner Sharepoint
09 Jun 2017 08:28:37,403 [StartServiceHost] INFO  Sharepoint   - Registering schema Sharepoint
09 Jun 2017 08:28:37,449 [StartServiceHost] INFO  ScannerManager - Creating scanner X1 Rapid
09 Jun 2017 08:28:37,453 [StartServiceHost] INFO  ScannerManager - Creating scanner Box
09 Jun 2017 08:28:37,456 [StartServiceHost] INFO  Box          - Registering schema Box
09 Jun 2017 08:28:37,497 [StartServiceHost] INFO  Settings     - 'HideBoxLocal' not set.
09 Jun 2017 08:28:37,498 [StartServiceHost] INFO  ScannerManager - Creating scanner OneDrive
09 Jun 2017 08:28:37,500 [StartServiceHost] INFO  OneDrive     - Registering schema OneDrive
09 Jun 2017 08:28:37,574 [StartServiceHost] INFO  EnterpriseSearchManager - Startup
09 Jun 2017 08:28:37,585 [Files] INFO  ScannerScheduler - Starting Files
09 Jun 2017 08:28:37,585 [Gmail-garberfc@gmail.com] INFO  ScannerScheduler - Starting Gmail-garberfc@gmail.com
09 Jun 2017 08:28:37,595 [Files] INFO  Settings     - 'PreventFilesRTI' not set.
09 Jun 2017 08:28:37,604 [Files] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:28:37,637 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:28:37,637 [StartServiceHost] INFO  EnterpriseSearchManager - Enterprise search is disabled
09 Jun 2017 08:28:37,645 [Gmail-garberfc@gmail.comRunThread] WARN  Files        - Fail to load 'zx_7fdac81ee8824d81ab91c01da2d21ee1.dll'
from 'C:\Program Files\X1 Search'
and from 'C:\Program Files\X1 Search\Plugins'
09 Jun 2017 08:28:37,697 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:28:37,698 [StartServiceHost] INFO  InternetMonitor - Starting InternetMonitor
09 Jun 2017 08:28:37,732 [BroadcastConnectionStatus] INFO  InternetMonitor - Begin BroadcastConnectionStatus
09 Jun 2017 08:28:38,058 [BroadcastConnectionStatus] INFO  InternetMonitor - BroadcastConnectionStatus - Connected.
09 Jun 2017 08:29:08,599 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\flags.xml
09 Jun 2017 08:29:08,599 [StartServiceHost] INFO  X1Service    - Ver:6001si 64bit
09 Jun 2017 08:29:08,599 [StartServiceHost] INFO  X1Service    - Running from F:\temp\X1-8\X1 Search
09 Jun 2017 08:29:08,599 [StartServiceHost] INFO  X1Service    - Product name: X1 Search
09 Jun 2017 08:29:08,599 [StartServiceHost] INFO  X1Service    - Product line: X1Pro
09 Jun 2017 08:29:08,677 [StartServiceHost] INFO  ScannerManager - dataCollectionEnabled: True
09 Jun 2017 08:29:08,708 [WatchForShutdown] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:08,708 [WatchForShutdown] INFO  X1UILauncher - Launch hotkey set to default CtrlCtrl
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\PluginConfig.xml
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded RarTextExtractor from RarTextExtractor.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded Scanner from Scanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.BoxScanner from X1.BoxScanner.dll
09 Jun 2017 08:29:08,708 [StartServiceHost] INFO  PluginProvider - Loaded X1.OneDriveScanner from X1.OneDriveScanner.dll
09 Jun 2017 08:29:08,708 [WatchForShutdown] INFO  X1UILauncher - Registered keyboard hook for Ctrl-Ctrl
09 Jun 2017 08:29:08,708 [WatchForShutdown] INFO  ShutdownWatcher - Watcher is running
09 Jun 2017 08:29:08,723 [StartServiceHost] INFO  PluginProvider - PluginProvider Created
09 Jun 2017 08:29:08,895 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:29:08,942 [StartServiceHost] INFO  ScannerManager - Creating scanner Files
09 Jun 2017 08:29:08,957 [StartServiceHost] INFO  Files        - Registering schema Files
09 Jun 2017 08:29:09,020 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\ExtractionConfig.xml
09 Jun 2017 08:29:09,020 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookCalendar
09 Jun 2017 08:29:09,020 [StartServiceHost] INFO  OutlookCalendar - Registering schema Calendar
09 Jun 2017 08:29:09,067 [StartServiceHost] INFO  Settings     - 'DisablePSTAccessWarning' not set.
09 Jun 2017 08:29:09,067 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigCalendar.xml
09 Jun 2017 08:29:09,067 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:29:09,067 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:29:09,067 [StartServiceHost] WARN  OutlookUtils - Outlook is not installed or has never been launched!
09 Jun 2017 08:29:09,067 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookContact
09 Jun 2017 08:29:09,067 [StartServiceHost] INFO  OutlookContact - Registering schema Contact
09 Jun 2017 08:29:09,113 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigContact.xml
09 Jun 2017 08:29:09,113 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookTask
09 Jun 2017 08:29:09,113 [StartServiceHost] INFO  OutlookTask  - Registering schema Task
09 Jun 2017 08:29:09,160 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigTask.xml
09 Jun 2017 08:29:09,160 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookNote
09 Jun 2017 08:29:09,160 [StartServiceHost] INFO  OutlookNote  - Registering schema Note
09 Jun 2017 08:29:09,193 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigNote.xml
09 Jun 2017 08:29:09,193 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookEmail
09 Jun 2017 08:29:09,193 [StartServiceHost] INFO  OutlookEmail - Registering schema Email
09 Jun 2017 08:29:09,242 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigEmail.xml
09 Jun 2017 08:29:09,242 [StartServiceHost] INFO  ScannerManager - Creating scanner Imap
09 Jun 2017 08:29:09,242 [StartServiceHost] INFO  Imap         - Registering schema Email
09 Jun 2017 08:29:09,307 [StartServiceHost] INFO  ScannerManager - Creating scanner Sharepoint
09 Jun 2017 08:29:09,307 [StartServiceHost] INFO  Sharepoint   - Registering schema Sharepoint
09 Jun 2017 08:29:09,353 [StartServiceHost] INFO  ScannerManager - Creating scanner X1 Rapid
09 Jun 2017 08:29:09,353 [StartServiceHost] INFO  ScannerManager - Creating scanner Box
09 Jun 2017 08:29:09,353 [StartServiceHost] INFO  Box          - Registering schema Box
09 Jun 2017 08:29:09,400 [StartServiceHost] INFO  Settings     - 'HideBoxLocal' not set.
09 Jun 2017 08:29:09,400 [StartServiceHost] INFO  ScannerManager - Creating scanner OneDrive
09 Jun 2017 08:29:09,400 [StartServiceHost] INFO  OneDrive     - Registering schema OneDrive
09 Jun 2017 08:29:09,478 [StartServiceHost] INFO  EnterpriseSearchManager - Startup
09 Jun 2017 08:29:09,494 [Files] INFO  ScannerScheduler - Starting Files
09 Jun 2017 08:29:09,494 [Gmail-garberfc@gmail.com] INFO  ScannerScheduler - Starting Gmail-garberfc@gmail.com
09 Jun 2017 08:29:09,494 [Files] INFO  Settings     - 'PreventFilesRTI' not set.
09 Jun 2017 08:29:09,509 [Files] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:29:09,525 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:09,525 [StartServiceHost] INFO  EnterpriseSearchManager - Enterprise search is disabled
09 Jun 2017 08:29:09,541 [Gmail-garberfc@gmail.comRunThread] WARN  Files        - Fail to load 'zx_7fdac81ee8824d81ab91c01da2d21ee1.dll'
from 'C:\Program Files\X1 Search'
and from 'C:\Program Files\X1 Search\Plugins'
09 Jun 2017 08:29:09,587 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:09,587 [StartServiceHost] INFO  InternetMonitor - Starting InternetMonitor
09 Jun 2017 08:29:09,619 [BroadcastConnectionStatus] INFO  InternetMonitor - Begin BroadcastConnectionStatus
09 Jun 2017 08:29:30,675 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\flags.xml
09 Jun 2017 08:29:30,675 [StartServiceHost] INFO  X1Service    - Ver:6001si 64bit
09 Jun 2017 08:29:30,675 [StartServiceHost] INFO  X1Service    - Running from F:\temp\X1-8\X1 Search
09 Jun 2017 08:29:30,675 [StartServiceHost] INFO  X1Service    - Product name: X1 Search
09 Jun 2017 08:29:30,675 [StartServiceHost] INFO  X1Service    - Product line: X1Pro
09 Jun 2017 08:29:30,739 [StartServiceHost] INFO  ScannerManager - dataCollectionEnabled: True
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\PluginConfig.xml
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded RarTextExtractor from RarTextExtractor.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded Scanner from Scanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.BoxScanner from X1.BoxScanner.dll
09 Jun 2017 08:29:30,770 [StartServiceHost] INFO  PluginProvider - Loaded X1.OneDriveScanner from X1.OneDriveScanner.dll
09 Jun 2017 08:29:30,788 [StartServiceHost] INFO  PluginProvider - PluginProvider Created
09 Jun 2017 08:29:30,897 [10] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:30,960 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:29:31,006 [StartServiceHost] INFO  ScannerManager - Creating scanner Files
09 Jun 2017 08:29:31,006 [StartServiceHost] INFO  Files        - Registering schema Files
09 Jun 2017 08:29:31,116 [StartServiceHost] INFO  ConfigFile   - Config does not exist: F:\temp\X1-8\X1 Search\ExtractionConfig.xml
09 Jun 2017 08:29:31,116 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookCalendar
09 Jun 2017 08:29:31,116 [StartServiceHost] INFO  OutlookCalendar - Registering schema Calendar
09 Jun 2017 08:29:31,162 [StartServiceHost] INFO  Settings     - 'DisablePSTAccessWarning' not set.
09 Jun 2017 08:29:31,162 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigCalendar.xml
09 Jun 2017 08:29:31,162 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:29:31,162 [StartServiceHost] WARN  OutlookUtils - Outlook -1 is installed but has never been run!
09 Jun 2017 08:29:31,162 [StartServiceHost] WARN  OutlookUtils - Outlook is not installed or has never been launched!
09 Jun 2017 08:29:31,178 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookContact
09 Jun 2017 08:29:31,178 [StartServiceHost] INFO  OutlookContact - Registering schema Contact
09 Jun 2017 08:29:31,209 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigContact.xml
09 Jun 2017 08:29:31,209 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookTask
09 Jun 2017 08:29:31,209 [StartServiceHost] INFO  OutlookTask  - Registering schema Task
09 Jun 2017 08:29:31,256 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigTask.xml
09 Jun 2017 08:29:31,256 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookNote
09 Jun 2017 08:29:31,256 [StartServiceHost] INFO  OutlookNote  - Registering schema Note
09 Jun 2017 08:29:31,287 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigNote.xml
09 Jun 2017 08:29:31,287 [StartServiceHost] INFO  ScannerManager - Creating scanner OutlookEmail
09 Jun 2017 08:29:31,287 [StartServiceHost] INFO  OutlookEmail - Registering schema Email
09 Jun 2017 08:29:31,350 [StartServiceHost] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\OutlookConfigEmail.xml
09 Jun 2017 08:29:31,350 [StartServiceHost] INFO  ScannerManager - Creating scanner Imap
09 Jun 2017 08:29:31,350 [StartServiceHost] INFO  Imap         - Registering schema Email
09 Jun 2017 08:29:31,412 [StartServiceHost] INFO  ScannerManager - Creating scanner Sharepoint
09 Jun 2017 08:29:31,412 [StartServiceHost] INFO  Sharepoint   - Registering schema Sharepoint
09 Jun 2017 08:29:31,443 [StartServiceHost] INFO  ScannerManager - Creating scanner X1 Rapid
09 Jun 2017 08:29:31,443 [StartServiceHost] INFO  ScannerManager - Creating scanner Box
09 Jun 2017 08:29:31,459 [StartServiceHost] INFO  Box          - Registering schema Box
09 Jun 2017 08:29:31,490 [StartServiceHost] INFO  Settings     - 'HideBoxLocal' not set.
09 Jun 2017 08:29:31,490 [StartServiceHost] INFO  ScannerManager - Creating scanner OneDrive
09 Jun 2017 08:29:31,506 [StartServiceHost] INFO  OneDrive     - Registering schema OneDrive
09 Jun 2017 08:29:31,568 [StartServiceHost] INFO  EnterpriseSearchManager - Startup
09 Jun 2017 08:29:31,584 [Files] INFO  ScannerScheduler - Starting Files
09 Jun 2017 08:29:31,584 [Gmail-garberfc@gmail.com] INFO  ScannerScheduler - Starting Gmail-garberfc@gmail.com
09 Jun 2017 08:29:31,599 [Files] INFO  Settings     - 'PreventFilesRTI' not set.
09 Jun 2017 08:29:31,599 [Files] INFO  ConfigFile   - Reloading config: F:\temp\X1-8\X1 Search\FilesConfig.xml
09 Jun 2017 08:29:31,630 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:31,630 [StartServiceHost] INFO  EnterpriseSearchManager - Enterprise search is disabled
09 Jun 2017 08:29:31,646 [Gmail-garberfc@gmail.comRunThread] WARN  Files        - Fail to load 'zx_7fdac81ee8824d81ab91c01da2d21ee1.dll'
from 'C:\Program Files\X1 Search'
and from 'C:\Program Files\X1 Search\Plugins'
09 Jun 2017 08:29:31,693 [StartServiceHost] INFO  X1License    - License is valid for this product.
09 Jun 2017 08:29:31,693 [StartServiceHost] INFO  InternetMonitor - Starting InternetMonitor
09 Jun 2017 08:29:31,724 [BroadcastConnectionStatus] INFO  InternetMonitor - Begin BroadcastConnectionStatus

Note: the line " Fail to load 'zx_7fdac81ee8824d81ab91c01da2d21ee1.dll' "
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Fri Jun 09, 2017 6:06 am

Here's this mornings crash log:
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<CrashLog>
  <User LogID="0" InstallID="c22d06c0-e53e-4175-8c4d-5d0f681574f9" Email="" CountryCode="1" Company="" ChannelName="X1">
    <UserDescription />
  </User>
  <CrashDetails CrashDate="2017-06-09 12:29:31" CrashDateInfo="Utc (Utc offset -04:00)" BuildNumber="6001si" AppName="X1Pro" AppComponent="X1ServiceHost.exe" MiniDumpFileName="a07600a1-0283-459b-b712-c0c91518811a">
    <Data />
    <ErrorMessage>UnmanagedCodeException: Crash in X1IndexCore.dll (address 0xA089F)</ErrorMessage>
    <HelpLink />
    <StackTrace />
    <TypedValues>(Int32)HResult=-2146233088
</TypedValues>
    <InnerException />
    <CurrentManagedStack>LogCrash at offset 926 in file:line:column &lt;filename unknown&gt;:0:0
LogCrash at offset 41 in file:line:column &lt;filename unknown&gt;:0:0
a at offset 326 in file:line:column &lt;filename unknown&gt;:0:0
</CurrentManagedStack>
  </CrashDetails>
  <ComputerDetails>
    <OS CodeSet="1252" OSLanguage="1033" PAEEnabled="" IsPrimaryOS="True" OperatingSystemSKU="3" OSProductSuite="768" ProductType="1" OtherTypeDescription="" MaxProcessMemorySize="8589934464">
      <DetailedOSDescription>6.1.7601.65536, Service Pack 1, Win32NT</DetailedOSDescription>
      <BootDevice>\Device\HarddiskVolume2</BootDevice>
      <SystemDevice>\Device\HarddiskVolume2</SystemDevice>
      <SystemDirectory>C:\Windows\system32</SystemDirectory>
      <WindowsDirectory>C:\Windows</WindowsDirectory>
    </OS>
    <LastBootUpTime>408.56</LastBootUpTime>
    <CPU>AMD FX(tm)-6200 Six-Core Processor              - AMD64 Family 21 Model 1 Stepping 2</CPU>
    <VirtualMem>Free: 28059028kb of 37199388kb</VirtualMem>
    <PhysicalMem>Free: 8630128kb of 16721248kb</PhysicalMem>
    <PageFileMem>Free: 19486556kb of 20480000kb</PageFileMem>
    <HDDs>
      <LogicalHardDrive Name="C:" Free="42399334400" Size="256058060800" />
      <LogicalHardDrive Name="E:" Free="2622231302144" Size="3000457228288" />
      <LogicalHardDrive Name="F:" Free="754375569408" Size="2000396742656" />
      <LogicalHardDrive Name="G:" Free="138968207360" Size="160039239680" />
      <LogicalHardDrive Name="H:" Free="2335658487808" Size="4000650883072" />
      <LogicalHardDrive Name="T:" Free="949574373376" Size="2000396288000" />
    </HDDs>
    <OutlookVersion />
    <MapiVersion />
    <FirefoxVersion />
    <DotNetVersions>
      <DotNetVersion>2.0.50727.5420</DotNetVersion>
      <DotNetVersion>3.0.30729.5420</DotNetVersion>
      <DotNetVersion>3.5.30729.5420</DotNetVersion>
      <DotNetVersion>4.6.01055</DotNetVersion>
      <DotNetVersion>4.0.0.0</DotNetVersion>
    </DotNetVersions>
  </ComputerDetails>
</CrashLog>
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby cscott » Wed Jun 14, 2017 4:23 pm

garberfc wrote:Here's this mornings crash log:

Ah. There's the issue.

An "UnmanagedCodeException: Crash in X1IndexCore.dll" stack trace generally means that the index has become malformed, for whatever reason.

Simplest possible solution is to clear the affected index manually.

Code: Select all
CLEAR/REBUILD FILES INDEX:

Close X1 - Main Menu > Exit

Navigate to C:\Users\yourusername\AppData\Local\X1 Search

Sort the files by type and delete any file that has the word Files - something - .dat.

Restart X1, (make sure to always exclude the AppData folder from the Files index as well as Program Files and Windows folders) and re index by clicking Scan Now.

Once you've completed the above, let me know if you are able to launch and use X1 successfully.
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 66
Joined: Thu Dec 08, 2016 11:53 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby garberfc » Thu Jun 15, 2017 8:27 am

Hi Scott,

I removed all the .dat files as you suggested and restarted X1 and it WORKED! Thanks so much for your help.. 8)

F
Frank C Garber
garberfc
 
Posts: 33
Joined: Mon Apr 03, 2006 9:44 am

Re: X1 8.5.2 crashes after install just like 8.5 and 8.5.1

Postby cscott » Thu Jun 15, 2017 4:28 pm

garberfc wrote:Hi Scott,

I removed all the .dat files as you suggested and restarted X1 and it WORKED! Thanks so much for your help.. 8)

F

Good to hear! I may need to sticky this post.
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 66
Joined: Thu Dec 08, 2016 11:53 am


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