PSA not working, false X1 Version? (32bit 64bit)

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PSA not working, false X1 Version? (32bit 64bit)

Postby bobble » Mon Mar 05, 2018 12:23 pm

Hi,

I recognized that the PSA functions are not working (open mails,..). Nothing happens.
I have windows 7 64bit with oulook 32 bit, the installed version of x1 is 64bit.
My question, do I need the 32bit version to get PSA to work? I read points like Outlook interop is not registered in the log.


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Re: PSA not working, false X1 Version? (32bit 64bit)

Postby Kenward » Tue Mar 06, 2018 5:34 am

I have 64-bit X1 addressing 32-bit Office.

But "PSA functions" means nothing to me.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: PSA not working, false X1 Version? (32bit 64bit)

Postby bobble » Thu Mar 08, 2018 3:21 am

Hi,

sorry, I found the shortcut PSA in this forum, Post Search Actions ..... Open, Replay,.... mails.

I receive following error in the log:
Microsoft.Office.Interop.Outlook._Application / {00063001-0000-0000-C000-000000000046} interface not registered, error code 0x80040155.

So I asumed maybe its becuase of Windows 7 64Bit, X1 64Bit and Outlook 32Bit?

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Re: PSA not working, false X1 Version? (32bit 64bit)

Postby cscott » Thu Mar 08, 2018 3:21 pm

Hi all,

For those experiencing issues with the PSA buttons, we have written an article that may guide you towards a solution.

https://help.x1.com/hc/en-us/articles/115001757351-X1-Search-Outlook-PSA-Buttons-Nonfunctional
Chris Scott
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Re: PSA not working, false X1 Version? (32bit 64bit)

Postby bobble » Fri Mar 09, 2018 12:28 am

Hi,

ah, missed this, many thanks.

That means also, if I may interpret your answer, that X1 64Bit should also work with Outlook 32Bit, correct?


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Re: PSA not working, false X1 Version? (32bit 64bit)

Postby jtmulvaney » Mon Apr 02, 2018 2:29 pm

I just upgraded from v8.1.1 32-bit to 8.6 6003ch 64-bit.

I am Windows 7 64-bit, with Office 2010 32-bit.

I had the same problems as others (Microsoft.Office.Interop.Outlook._Application / {00063001-0000-0000-C000-000000000046} interface not registered, error code 0x80040155) and inoperable PSA buttons.

The registry fixes and Office repair suggestions did not work, but, uninstalling the 64-bit and resinstalling the 32-bit version of X1 made it all work again.

Your mileage may vary.
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