X1 8 causes Outlook to hang

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X1 8 causes Outlook to hang

Postby Forumqnis » Wed Feb 13, 2013 3:29 pm

Though the task managers says only Outlook (32-bit, Windows 7 Ultimate) is not responding, the fact is X1 isn't responding either when that happens even though the task manager doesn't indicate it's not responding.

Killing the X1ServiceHost process brings Outlook back immediately.
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Re: X1 8 causes Outlook to hang

Postby csalsa » Wed Feb 13, 2013 6:51 pm

I had this problem with X1 v7 and Outlook 2010 running on Windows XP (all fully patched). Since installing v8 I have not seen this problem at all and X1 v8 has been more stable than v7.
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Re: X1 8 causes Outlook to hang

Postby murt87 » Thu Feb 20, 2014 10:02 am

I have the same issue.
If I leave my PC idle for a long time when I come back Outlook 2013 will not respond. Have to close x1 and restart outlook.
Notice that X1ServiceHosr.exe has high CPU

Is becoming an issue.
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Re: X1 8 causes Outlook to hang

Postby Chris Wheaton » Fri Feb 21, 2014 9:32 am

For those of you posting to this thread, it would be best to open a support ticket with us so we can thoroughly review the matter for you.
http://www.x1.com/support/x1_search_submit_case.html

Do also include the X1 Search 8 Diagnostic files with your case.
Sincerely,

Chris Wheaton
Technical Support
Customer Care Rep.
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