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X1 8 causes Outlook to hang

PostPosted: Wed Feb 13, 2013 3:29 pm
by Forumqnis
Though the task managers says only Outlook (32-bit, Windows 7 Ultimate) is not responding, the fact is X1 isn't responding either when that happens even though the task manager doesn't indicate it's not responding.

Killing the X1ServiceHost process brings Outlook back immediately.

Re: X1 8 causes Outlook to hang

PostPosted: Wed Feb 13, 2013 6:51 pm
by csalsa
I had this problem with X1 v7 and Outlook 2010 running on Windows XP (all fully patched). Since installing v8 I have not seen this problem at all and X1 v8 has been more stable than v7.

Re: X1 8 causes Outlook to hang

PostPosted: Thu Feb 20, 2014 10:02 am
by murt87
I have the same issue.
If I leave my PC idle for a long time when I come back Outlook 2013 will not respond. Have to close x1 and restart outlook.
Notice that X1ServiceHosr.exe has high CPU

Is becoming an issue.

Re: X1 8 causes Outlook to hang

PostPosted: Fri Feb 21, 2014 9:32 am
by Chris Wheaton
For those of you posting to this thread, it would be best to open a support ticket with us so we can thoroughly review the matter for you.
http://www.x1.com/support/x1_search_submit_case.html

Do also include the X1 Search 8 Diagnostic files with your case.