Page 1 of 1

The usual plea for those of us on "slowband"

PostPosted: Tue Mar 04, 2014 3:21 am
by Kenward
Coming up to an hour into the download of the new beta. And that is just for the first of my three licences. So this is my usual complaint about the clunky and user hostile installation process.

Is there any officially sanctioned way of using the same download package for my three licences?

Oh sh*t, the bloody thing has just crapped out on me 95 per cent into the process.

Back to square one. And it tells me to close Outlook while it does its thing. How am I supposed to work under these conditions.

Please get your act together at X1. This is horrible.

Re: The usual plea for those of us on "slowband"

PostPosted: Tue Mar 04, 2014 7:01 am
by Kenward
Me again. Back because the installation on my second PC also failed. And I clicked the link that brought me here, only to discover that it takes me to a page that is useless.

Come on X1, I have never had a trouble-free installation with the new installation process. They always break in mid stream.

The least you can do if you insist on using an incompetent and unstable installation regime is to find a way to pick up in the middle of a failed download. How many times do I have to download 50 MBs of files before I get a usable installation?

Re: The usual plea for those of us on "slowband"

PostPosted: Tue Mar 04, 2014 9:38 am
by Jerald Metz
Hey Kenward,

No, we don't have a supported alternate means of downloading the full install package.

I'd like to dig into why you're experiencing crashes during the download and install, however.

Do you mind shooting me your logs?

Thanks!

Jerry

Re: The usual plea for those of us on "slowband"

PostPosted: Tue Mar 04, 2014 8:06 pm
by Jerald Metz
Kenward,

An update for you. I've posted steps for you to be able to run follow-on installations for a given build from a local copy of the installer via command prompt. Check it out here:

http://forums.x1.com/viewtopic.php?f=58&t=9124

Hopefully this will alleviate some of the challenges you've had when re-installing on the same machine or installing on your additional, licensed machines.

Thanks!

Re: The usual plea for those of us on "slowband"

PostPosted: Wed Mar 05, 2014 2:26 am
by Kenward
Thanks. The only problem is that I have two PCs with different bitness in Windows 7.

And the installer tells me that X1 version 8.X will not work on my Vista laptop.

Re: The usual plea for those of us on "slowband"

PostPosted: Wed Mar 05, 2014 3:54 am
by VictorWaner
Irrespective of the slowness of the download of the full installation program (which for me is not a problem), if the existing version of X1 is running while trying to install the X1 8.2 beta, the installation of X1 8.2 beta will cancel and it is necessary to re-run x1searchsetupbeta.exe and download the full installation program again.

This is the first time I have seen something like this in recent years (all the other programs I install normally offer the user the opportunity to close the existing running program). What is more bizarre, Outlook was also running but during the installation of X1 8.2 beta I was given the opportunity to close Outlook. Why one and not the other?

Re: The usual plea for those of us on "slowband"

PostPosted: Wed Mar 05, 2014 7:44 am
by Kenward
I wondered if the fact that X1 was running that caused my installation to crash. Your account seems to confirm my suspicion.

On the Outlook warning, the fact that it takes half an hour or more to download the installation files means that I need that warning after X1 has finished the download and before the installer kicks in.

To me all this means that because it forces us to download every new installation, X1 has to create an installation system that is bulletproof. It should explode simply because it doesn't like what is going on. It should detect the issues that it objects to and then show the user some prompt to explain what is wrong and, if possible, gives them an opportunity to fix them before the installer throws up its hands and forces us to start downloading 50MB all over again.

My guess is that X1 buys in its installer package. If so, it should tell the supplier to fix these issues.

Re: The usual plea for those of us on "slowband"

PostPosted: Sun Mar 09, 2014 9:48 pm
by pdfct
Hi Kenward & VictorWarner,

The X1 installer was designed to close out all X1 processes during the upgrade procedure. However, based on reports from users like you, we became concerned this functionality was not as solid as we had hoped. Last week, we investigated upgrade behavior under a variety of use cases, and finally determined that if the X1 client was running but minimized to the system tray at the time of upgrade, then the X1ServiceHost process would fail to shut down. The end result was that the upgrade would fail in the manner you both described.

A fix for this issue was made on Friday. Moving forward, we are hopeful users should no long run afoul of this irksome bug. Please continue to alert us to any errors of this nature you may observe. We greatly appreciate the vigilance and commitment of our power users!

Best Regards,
Alan Anderson
Director Quality Assurance

Re: The usual plea for those of us on "slowband"

PostPosted: Mon Mar 10, 2014 3:34 am
by Kenward
Yet another shortcoming of this regime.