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Files have stopped indexing

PostPosted: Sat Apr 26, 2014 3:10 am
by Kenward
It seems that X1 8.2 has decided to stop indexing my files. It happily churns away at email, but for files it shows:

Last indexed: 12 April 12:49

This is a mere 14 days ago.

I have paused all other indexing. I have a search that should show all of the files I added this week. There are dozens of them. It finds just two.

Looking at the results for PDF files, it seems that X1 is simply taking for ever to work its way down the list of folders.

In trying to diagnose this, I find that X1 "forgets" my schedules for indexing. It reverts back to "every 10 minutes" for things that I had set to index at midnight. Maybe that is throwing it into tizzy.

X1 is now supposed to be indexing files. I have a carefully tailored search that should show me new PDF files add this week. There is little sign that it is achieving anything. The file count is not going up.

Oh, one final thing, every time I start my PC, X1 complains that it cannot connect. Indeed, this happens on every one of my three PCs. I have to start the process manually every day. That's a couple of hours lost indexing time.

What's with this long reported bug? Has anybody managed to get X1 to start properly when they reboot?

Re: Files have stopped indexing

PostPosted: Tue Apr 29, 2014 6:44 pm
by popdefect
Hi Kenward,

I'm interested to explore the files indexing and startup behaviors you've described. Would you mind enabling verbose logging for X1, and then forward your logs after a day of usage? To enable verbose logging, simply add a new string value named "Verbosity" under the HKEY_CURRENT_USER hive here:

HKEY_CURRENT_USER\Software\X1 Search

Set the value of the Verbosity sting to "DEBUG".

I have not observed these issues in my environments, so I'm most curious to investigate.

Thanks for the report,
Alan Anderson

X1 Discovery
Director, QA

Re: Files have stopped indexing

PostPosted: Wed Apr 30, 2014 1:03 am
by Kenward
Will do.

I can't explain the startup problem. That has always been there.

The indexing issue may have something to do with indexing a large stash of GMail. I limited the folders X1 should address, but indexing seems to prioritise GMail while postponing indexing of files.

It would be nice to be able to fine tune indexing so that I can make files the priority and tell it to deal with GMail when it has nothing else to do.

Re: Files have stopped indexing

PostPosted: Wed Apr 30, 2014 8:39 am
by Jogy

Have you paused GMail scanning?

One way to control which scanner is indexing is indexing now to select a saved search that originates from that scanner.
For example. selecting "All Files", or "Documents" or anything else under the Files node in the navigation tree should give priority to the Files scanner.