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X1 8.2 Doesn't index entire Outlook folders?

PostPosted: Tue May 27, 2014 7:29 am
by mem0x1

I have X1 8.2 running on Windows 7. Outlook 2013 is my default email client. For my data sources "Outlook Email" has been configured to only index the "Inbox" and "Sent Items" folders. Real-time indexing is enabled along with "Store Outlook Email body in the Index."

When I try to search for items in X1, I have discovered that my index only searches for email back to January 2013. When I use the native search funtion in Outlook I can search for items as far back as 2009.

Have I missed a configuration option that instructs X1 to search both Inbox and Sent Items entirely?

Thank you!


Re: X1 8.2 Doesn't index entire Outlook folders?

PostPosted: Mon Jun 02, 2014 1:57 pm
by mem0x1
X1 support helped me solve this.

In Outlook 2013 -> File -> Account Settings -> Account Settings -> Highlight Exchange Account and click "Change..." right above it

In the window that opens there is an "Offline Settings" option.

There is a slider that is labled "Mail to keep offline:" and I adjusted the setting to "All."

Problem solved.

Thank you X1 Support.