Error: Your operating system is not presently configured...

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Error: Your operating system is not presently configured...

Postby jwp11 » Tue Nov 03, 2015 4:02 am

Since the update to 8.4 (build 5003ow (64bit) I get the following error message in a dialog box:
"Your operating system is not presently configured to run this application."

I am running Windows 10.

If I cancel the dialog box the application appears to run OK.
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Re: Error: Your operating system is not presently configured

Postby Kenward » Wed Nov 04, 2015 9:22 am

Is X1 set to run with some strange compatibility setting?
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: Error: Your operating system is not presently configured

Postby hboers » Wed Nov 04, 2015 4:14 pm

I have the same problem. After upgrading to 8.4 the message started to appear.

I use Windows 7 Professional and Office 2016 through an Office 2016 subscription.
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Re: Error: Your operating system is not presently configured

Postby Michael Devin » Wed Nov 04, 2015 5:44 pm

Hi all,

We are well aware of the Outlook 2016 issue and accompanying error message "Your operating system is not presently configured to run this application." We are dedicating full development resources to resolve the issue. Indications thus far are the issue centers on OL2016 click-to-run and missing registry keys caused by an update to an Outlook library we leverage in Search 8. Microsoft apparently pushed out a patch to this library last week. We are grabbing the compatible bits and will prdouce a patch fix as soon as possible.

Apologies for any inconvenience, and we should have this resolved shortly.

Best,

Mike
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Re: Error: Your operating system is not presently configured

Postby amonty » Fri Nov 13, 2015 9:47 am

Same issue here (Windows 10, Office 2016) - this error pops up 8 times.
Accompanied with "Connection with X1 service has been lost. A restart may fix this problem. Would you like to restart X1?" Restart repeats same cycle.
Also, bizarre: search for Calendar, Tasks, Contacts not offered.
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Re: Error: Your operating system is not presently configured

Postby cjmusante » Sun Dec 13, 2015 7:33 am

Is there any word on the fix yet. It's been quite a while since the Windows 10 upgrade, and a month since X1 said that they had a good idea about what the problem is.
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Re: Error: Your operating system is not presently configured

Postby Michael Devin » Mon Dec 14, 2015 5:09 pm

Our 8.4.1 release should resolve the above error and other issues X1 experienced with Outlook 2016 click-to-run installations. The issue ultimately stemmed from Microsoft changing the manner in which MAPI calls work with click-to-run Outlook 2016 downloaded from Office 365.

Please upgrade as soon as possible. We've pushed the build live so you can upgrade to the latest version from within X1 via Menu > Help > Check for Updates. You can also simply install over the current build using this direct link to the installer:

http://download.x1.com/downloads/search ... hSetup.exe

Please let us know that works for you.

Best,

Mike
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Re: Error: Your operating system is not presently configured

Postby cjmusante » Tue Dec 15, 2015 9:34 am

Version 8.4.1 seems to work like a champ. I'm no longer receiving the error, and indexing of all of my sources is working properly, without error.
thanks
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Re: Error: Your operating system is not presently configured

Postby Michael Devin » Tue Dec 15, 2015 5:42 pm

Thanks so much for the update, and I'm glad to hear things are working well now. Please don't hesitate to reach out if that changes.

Best,

Mike
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