No remaining activations left?

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No remaining activations left?

Postby Joerg Mainusch » Thu May 18, 2017 11:55 pm

Hi All,

since the last update X1 is asking for the key at every system startup.
Unfortunately it seems that the key does not get saved and after some restarts the system tells me that no remaining activations are left.
Since I have x1 running for more than one year I do not have "extended support" and cannot contact x1 to get some help to reactivate the search. Is this "function as designed" to force customers to buy support contracts?
Thanks

Joerg
Joerg Mainusch
 
Posts: 2
Joined: Thu May 18, 2017 11:48 pm

Re: No remaining activations left?

Postby Kenward » Fri May 19, 2017 8:13 am

Joerg Mainusch wrote:since the last update X1 is asking for the key at every system startup.

Send a message to support and they should get you back in business.

Joerg Mainusch wrote:Unfortunately it seems that the key does not get saved and after some restarts the system tells me that no remaining activations are left.

It should be saved. It was here. Something must have got messed up in the upgrade.

Joerg Mainusch wrote:Is this "function as designed" to force customers to buy support contracts?

No. But as a protection against piracy, X1, like Microsoft and Windows, does limit the number of times that you can activate the program. This is why X1 has an option to "deactivate" it should you want to move it to a new PC. (Look at Info, Ctrl+Alt+A.)

If you have X1 on another, old PC, you could deactivate that.

Come to think of it, did you try reentering your key? You don't say.
MK
X1 Search 8.5.1 - Build 6001se (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
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Location: UK

Re: No remaining activations left?

Postby Joerg Mainusch » Mon May 22, 2017 4:58 am

Thanks for your help.
I never used the key on any other system.
I have contacted suport now, seemed that I do not need extended support to send out an email to them;-)

Cheers
Joerg
Joerg Mainusch
 
Posts: 2
Joined: Thu May 18, 2017 11:48 pm


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