Outlook Contact Scanner-Some PST files added to X1 could not

Check in here for general discussion about Search Version 8

Moderator: Mods

Outlook Contact Scanner-Some PST files added to X1 could not

Postby mrwul » Sun Jun 25, 2017 3:32 am

I got the below error

X1 Outlook Contact Scanner
Some PST files added to X1 could not be accessed.
These PST files could not be located and may have been moved:

X:\Path\OutlookFileName.pst

=
Image
=

However, there is nothing wrong with the .pst file.
a. it is not moved, it exists and has been there for many years
b. it is also tagged in X1 settings.

This error is with X1 v.8.5.2 6001si x64
Never saw this in the previous version.

I might simply start re-indexing, there will be -no- error.
It simply pops up once or twice, though X1 is working fine as far as I can see.

Weird though..
=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mrwul » Tue Jun 27, 2017 6:05 am

Likely something to do with

-
Application: X1OutlookService32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidCastException
at X1.Outlook.Service.OutlookService.HandleException(System.Exception)
at X1.Outlook.Service.OutlookService+<>c__DisplayClass19_1.<ExecuteMAPICode>b__0()
at X1.Outlook.Service.OutlookService.MAPIThreadStart(System.Object)
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)
-

Will send X1 an email - not sure whether or not they are regularly checking the forum...

=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby Kenward » Wed Jun 28, 2017 2:42 am

I have seen that, but it is transient. The PST files connects later.

Sometimes it seems to be related to other things going on on the PC, like a backup program locking the file.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4068
Joined: Tue Apr 20, 2004 2:35 am
Location: UK

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby longview » Mon Jul 03, 2017 2:31 pm

I am experiencing exactly the same issue. Only started a few weeks ago. X1 has no problem finding files but has an annoying habit of producing this error message almost at random
longview
 
Posts: 1
Joined: Mon Jul 03, 2017 2:25 pm

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mrwul » Tue Jul 04, 2017 6:00 am

As info: I did submit a 'case' to X1 support.
They asked me to send over the diagnostics report.
This I didn't: so much personal data is transmitted, frankly, I feel a little uncomfortable to do so.
Informed them accordingly and decided to let it rest and accept the error.
Maybe, at one point in time, they will find a fix anyhow.
=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby cscott » Thu Jul 06, 2017 5:29 pm

Hi all,

Yes, we do read this forum regularly.

There have been many reports of this message popping up recently (indeed, in the last couple of weeks). We have reason to believe that it may be related to a recent Windows update.

I myself have been affected by this particular issue. It seems to be fairly harmless (as Kenward says, the affected PST reconnects and is searchable) but like all of you I dislike having error messages for "no" reason.

Rest assured, we're looking into it - but as always, any additional info that you'd like to provide certainly can't hurt.

Best,
Chris
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 53
Joined: Thu Dec 08, 2016 11:53 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mrwul » Fri Jul 07, 2017 5:05 am

Thanks. As said earlier, maybe it has something to do with EventID 1026
Something with .NET Runtime?

=
Image

=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby cscott » Fri Jul 07, 2017 10:50 am

mrwul wrote:Thanks. As said earlier, maybe it has something to do with EventID 1026
Something with .NET Runtime?

=
Image

=

Do you by chance have .NET4.7 installed? We've seen reports of strange bugs with Windows 7 and .NET 4.7.
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 53
Joined: Thu Dec 08, 2016 11:53 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mrwul » Fri Jul 07, 2017 8:54 pm

I am running Windows 10 x64 bld 15063.413 (latest)
as well as the latest .NET Framework version.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full
shows Release: 460798
which is: Windows 10 Creators Update: 460798 - .NET Framework 4.7

=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mrwul » Sat Jul 08, 2017 11:06 pm

Note that I encountered the below error:
"Something went wrong and your search couldn't be completed"

I just disabled the X1 Add-in and the error was gone...
Wouldn't know whether the error was caused by the add-in though, but possibly it may be related(?)


=

Image

=

Image

=
EventID 1026
Application: X1OutlookService32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidCastException
at X1.Outlook.Service.OutlookService.HandleException(System.Exception)
at X1.Outlook.Service.OutlookService+<>c__DisplayClass19_1.<ExecuteMAPICode>b__0()
at X1.Outlook.Service.OutlookService.MAPIThreadStart(System.Object)
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)

=
mrwul
X1 Super User
X1 Super User
 
Posts: 305
Joined: Sun Jul 23, 2006 12:59 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby cscott » Tue Jul 11, 2017 4:59 pm

mrwul wrote:Note that I encountered the below error:
"Something went wrong and your search couldn't be completed"

I just disabled the X1 Add-in and the error was gone...
Wouldn't know whether the error was caused by the add-in though, but possibly it may be related(?)


=

Image

=

Image

=
EventID 1026
Application: X1OutlookService32.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.InvalidCastException
at X1.Outlook.Service.OutlookService.HandleException(System.Exception)
at X1.Outlook.Service.OutlookService+<>c__DisplayClass19_1.<ExecuteMAPICode>b__0()
at X1.Outlook.Service.OutlookService.MAPIThreadStart(System.Object)
at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart(System.Object)

=

Interesting. I've passed this info off to our Development team for investigation and filed a bug report. Look for a fix in future versions. So far, the most successful workaround has been to roll back to .NET v4.5.2
Chris Scott
Product Manager
X1
cscott
X1 Power User
X1 Power User
 
Posts: 53
Joined: Thu Dec 08, 2016 11:53 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby Foo Alié » Sat Oct 14, 2017 7:38 am

Hello,

I get the same error, now : "These PST files could not be located and may have been moved" with Windows 10 64 bits (with all the latest updates) / X1 Search 8.5.2 60015i (64—bit) / BitDefender.
Of course, Outlook works, my PST file is here and didn't move. And currently X1 never reconnects to the lost PST file until I reboot.
I have tried to uninstall completely X1 and reinstall it. Same random punishment.

I also frequently lose the connection with the X1 service.

Any progress in the search of the reason of this boring bug ?
X1 is currently no more reliable.

Thanks

Here is what I find in the event viewer :
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-10-14T14:28:46.079542100Z" />
<EventRecordID>62239</EventRecordID>
<Channel>Application</Channel>
<Computer>SIRIUS</Computer>
<Security />
</System>
- <EventData>
<Data>Application : X1OutlookService64.exe Version du Framework : v4.0.30319 Description : le processus a été arrêté en raison d'une exception non gérée. Informations sur l'exception : System.InvalidCastException à X1.Outlook.Service.OutlookService.HandleException(System.Exception) à X1.Outlook.Service.OutlookService+<>c__DisplayClass19_1.<ExecuteMAPICode>b__0() à X1.Outlook.Service.OutlookService.MAPIThreadStart(System.Object) à System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) à System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) à System.Threading.ThreadHelper.ThreadStart(System.Object)</Data>
</EventData>
</Event>
Foo Alié
 
Posts: 1
Joined: Fri Jul 06, 2012 5:35 am

Re: Outlook Contact Scanner-Some PST files added to X1 could

Postby mnoisy » Mon Nov 13, 2017 2:24 pm

Identical Issue. Can duplicate on second win 10 machines on 17035 and 17025.

Both clean windows installations.
mnoisy
 
Posts: 1
Joined: Mon Nov 13, 2017 2:21 pm


Return to General Discussion V8

Who is online

Users browsing this forum: IELTS3, Jessewax, tolikkk and 7 guests

cron