Page 1 of 1

Can't copy over 1500 emails in search results to a PST file

PostPosted: Thu May 04, 2017 2:06 pm
by donfergusonjr
Hello all! I have sent this to Support, but thought I'd try here since they quote 36 hour turnaround and I'm under the gun this afternoon!

Using the current version of X1 8.5 under Windows 8.1.

I have a search that returns 1749 emails in its results. I need to copy those emails to a folder in a PST file. I've done this many times before, but it's not working and I don't know what to do. If I select 1 or 10 or 100 or even 1500 of them and then choose Copy, I am eventually offered a navigation dialog box in which I can pick the target folder in a PST file. If I select more than about 1500 of them, I am never offered the dialog box. I do get the warning asking if I want to do the operation to all 1500 or up to 1749 emails, which I answer YES, but the dialog box to select the target folder in the PST file never appears. I need to do this right away, so any quick help would be appreciated!