Installation failure... ERROR BootstrapperController

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Installation failure... ERROR BootstrapperController

Postby Frankythefly » Tue May 16, 2017 2:58 pm

Hi there.

I've been using X1 for several years and LOVE it!

I recently had to reinstall my laptop.
I deactivated the license as I should...

After the reinstall, trying to install the fresh copy gives the error
"Unable to complete setup due to an unexpected error."

I looked at the log and all look fine until at the end:
"16 May 2017 16:30:53,931 [25] ERROR BootstrapperController - Installation unsuccessful."

Now what? Can I get help with this, or do I need to buy support?
I'm concerned that other posts I've done I've had ZERO response on. (viewtopic.php?f=3&t=18033)

Listed below is the rest of the log.

15 May 2017 00:44:23,313 [1] INFO CommandLineArguments - X1 Search Setup launched.
15 May 2017 00:44:23,329 [1] INFO CommandLineArguments - Log folder is: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.log
15 May 2017 00:44:23,391 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
15 May 2017 00:44:24,213 [1] INFO BootstrapperController - LatestOnlineVersion: Found version = 6001qm
15 May 2017 00:44:24,213 [1] INFO BootstrapperController - Latest build: 6001qm
15 May 2017 00:44:24,213 [1] INFO Utils - BuildVersion(): parsing build number = 6001qm
15 May 2017 00:44:24,215 [1] INFO Utils - Main Version: 6001
15 May 2017 00:44:24,215 [1] INFO Utils - Branch Build: qm
15 May 2017 00:44:24,215 [1] INFO Utils - Revision: 683105
15 May 2017 00:44:24,215 [1] INFO Utils - Sub-Branch Build:
15 May 2017 00:44:24,222 [1] INFO Utils - An updated version of X1 Search is available.
15 May 2017 00:44:24,222 [1] INFO BootstrapperController - Performing First-Time Installation.
15 May 2017 00:44:24,222 [1] INFO BootstrapperController - Running Elevated: True
15 May 2017 00:44:24,223 [1] INFO BootstrapperController - Offline mode: False
15 May 2017 00:44:24,223 [1] INFO BootstrapperController - Silent mode: False
15 May 2017 00:44:24,252 [1] INFO DotNetStep - Detected .NET Revision: 393297
15 May 2017 00:44:24,252 [1] INFO DotNetStep - No .NET update required.
15 May 2017 00:44:24,254 [1] INFO MsiStep - Setting Destination Path: 'C:\Users\USHEDES\AppData\Local\Temp\osgl23jc.iez\search64.zip'
15 May 2017 00:44:24,397 [4] INFO DownloadManager - Downloading 'http://download.x1.com/downloads/search/X1SearchSetup.exe'.
15 May 2017 00:44:25,671 [11] INFO UpdateBootstrapper - Download Complete
15 May 2017 00:44:25,766 [4] INFO UpdateBootstrapper - Starting new X1SearchSetup.exe: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.exe
15 May 2017 00:44:25,767 [4] INFO UpdateBootstrapper - Closing application.
15 May 2017 00:44:26,319 [1] INFO CommandLineArguments - X1 Search Setup launched.
15 May 2017 00:44:26,324 [1] INFO CommandLineArguments - Log folder is: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.log
15 May 2017 00:44:26,324 [1] INFO CommandLineArguments - ARG: UPDATEPATH=C:\Install\X1 Professional Client\20150414\X1Setup.exe
15 May 2017 00:44:26,326 [1] INFO CommandLineArguments - Updating installation at path: C:\Install\X1 Professional Client\20150414\X1Setup.exe
15 May 2017 00:44:26,836 [1] INFO BootstrapperController - Checking for X1 Search license...
15 May 2017 00:44:26,836 [1] INFO BootstrapperController - Initializing License Manager
15 May 2017 00:44:26,837 [1] INFO LicenseManager - Initializing the license manager
15 May 2017 00:44:26,882 [5] INFO LicenseManager - License file not found.
15 May 2017 00:44:26,897 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
15 May 2017 00:44:26,900 [1] INFO LicenseManager - Initializing the license manager
15 May 2017 00:44:26,905 [6] INFO LicenseManager - License file not found.
15 May 2017 00:44:26,906 [1] INFO BootstrapperController - ********************************************************
15 May 2017 00:44:26,906 [1] INFO BootstrapperController - Starting bootstrapper version 520
15 May 2017 00:44:26,921 [1] INFO BootstrapperController - Original program does not appear to be writeable, but attempting to copy anyway.
15 May 2017 00:44:27,306 [1] INFO BootstrapperController - LatestOnlineVersion: Found version 6001qm.
15 May 2017 00:44:27,512 [1] INFO BootstrapperController - Latest build: 8.5.0.7105 (6001qm)
15 May 2017 00:44:27,518 [1] INFO Utils - An updated version of X1 Search is available.
15 May 2017 00:44:27,519 [1] INFO BootstrapperController - Performing First-Time Installation.
15 May 2017 00:44:27,520 [1] INFO BootstrapperController - Running Elevated: True
15 May 2017 00:44:27,520 [1] INFO BootstrapperController - Offline mode: False
15 May 2017 00:44:27,520 [1] INFO BootstrapperController - Silent mode: False
15 May 2017 00:44:27,522 [1] INFO BootstrapperController - IsUpgrade: False
15 May 2017 00:44:27,540 [1] INFO DotNetStep - Detected .NET Revision: 393297
15 May 2017 00:44:27,540 [1] INFO DotNetStep - No .NET update required.
15 May 2017 00:44:27,757 [1] INFO BootstrapperController - Setting installation folder to 'C:\Program Files\X1 Search'
15 May 2017 00:44:31,924 [5] INFO BootstrapperController - Attempting to overwrite original executable.
15 May 2017 00:44:39,007 [5] INFO Utils - Internet connection detected.
15 May 2017 00:44:39,115 [1] ERROR LicensingStep - No license detected. Please activate your license.
15 May 2017 00:44:50,306 [5] INFO X1License - Attempting license activation...
15 May 2017 00:44:50,972 [5] INFO X1License - License is valid for this product.
15 May 2017 00:44:50,974 [5] INFO LicensingStep - License successfully activated.
15 May 2017 00:44:50,974 [5] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
15 May 2017 00:44:51,280 [8] INFO MsiStep - Setting Destination Path: 'C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo\search64.zip'
15 May 2017 00:44:51,349 [8] INFO DownloadManager - Downloading:
15 May 2017 00:44:51,349 [8] INFO DownloadManager - Source: 'http://download.x1.com/downloads/search/6001qm/search64.zip'.
15 May 2017 00:44:51,349 [8] INFO DownloadManager - Destination: 'C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo\search64.zip'.
15 May 2017 00:47:17,688 [8] INFO ProcessUtils - 0 apps still running.
15 May 2017 00:47:17,688 [8] INFO MsiStep - Unzip Destination Path: C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo
15 May 2017 00:47:17,701 [8] INFO Utils - Created directory 'C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo'
15 May 2017 00:47:18,385 [8] INFO Utils - Unzipped: C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo\X1Search.msi
15 May 2017 00:47:18,386 [8] INFO MsiStep - Attempting installation from 'C:\Users\USHEDES\AppData\Local\Temp\bygrsh0p.cqo\X1Search.msi'
15 May 2017 00:47:18,390 [8] INFO MsiInstaller - Passing the following arguments to the MSI: LOG_FILE_PATH="C:\Users\USHEDES\AppData\Local\Temp" APPDIR="C:\Program Files\X1 Search" ALLUSERS="2" MSIINSTALLPERUSER=""
15 May 2017 00:47:25,280 [8] ERROR BootstrapperController - Installation unsuccessful.
15 May 2017 00:49:09,141 [1] INFO CommandLineArguments - X1 Search Setup launched.
15 May 2017 00:49:09,157 [1] INFO CommandLineArguments - Log folder is: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.log
15 May 2017 00:49:09,809 [1] INFO BootstrapperController - Checking for X1 Search license...
15 May 2017 00:49:09,809 [1] INFO BootstrapperController - Initializing License Manager
15 May 2017 00:49:09,810 [1] INFO LicenseManager - Initializing the license manager
15 May 2017 00:49:09,885 [5] INFO X1License - License is valid for this product.
15 May 2017 00:49:11,035 [5] INFO X1License - License is valid for this product.
15 May 2017 00:49:11,035 [5] INFO X1License - License file refreshed.
15 May 2017 00:49:11,036 [5] INFO LicenseManager - ResetOfflineRunCount
15 May 2017 00:49:11,046 [5] INFO LicenseManager - Successfully refreshed license.
15 May 2017 00:49:11,051 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
15 May 2017 00:49:11,057 [1] INFO BootstrapperController - ********************************************************
15 May 2017 00:49:11,057 [1] INFO BootstrapperController - Starting bootstrapper version 520
15 May 2017 00:49:11,252 [1] INFO BootstrapperController - LatestOnlineVersion: Found version 6001qm.
15 May 2017 00:49:11,336 [1] INFO BootstrapperController - Latest build: 8.5.0.7105 (6001qm)
15 May 2017 00:49:11,346 [1] INFO Utils - An updated version of X1 Search is available.
15 May 2017 00:49:11,348 [1] INFO BootstrapperController - Performing First-Time Installation.
15 May 2017 00:49:11,348 [1] INFO BootstrapperController - Running Elevated: False
15 May 2017 00:49:11,349 [1] INFO BootstrapperController - Offline mode: False
15 May 2017 00:49:11,349 [1] INFO BootstrapperController - Silent mode: False
15 May 2017 00:49:11,351 [1] INFO BootstrapperController - IsUpgrade: False
15 May 2017 00:49:11,376 [1] INFO DotNetStep - Detected .NET Revision: 393297
15 May 2017 00:49:11,376 [1] INFO DotNetStep - No .NET update required.
15 May 2017 00:49:11,568 [1] INFO BootstrapperController - Setting installation folder to 'C:\Program Files\X1 Search'
15 May 2017 00:49:15,468 [7] ERROR Utils - Not authorized to write to folder C:\Program Files\X1 Search\
System.UnauthorizedAccessException: Access to the path 'C:\Program Files\X1 Search\qyd4plhd.b5y' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
at X1.Desktop.Bootstrappers.Utils.TestFolderAccess(String folder)
15 May 2017 00:49:15,651 [7] WARN X1EulaStep - Error testing creation of install location, attempting restart with elevation request
15 May 2017 00:49:18,422 [1] INFO CommandLineArguments - X1 Search Setup launched.
15 May 2017 00:49:18,422 [1] INFO CommandLineArguments - Log folder is: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.log
15 May 2017 00:49:18,422 [1] INFO CommandLineArguments - ARG: ADMIN_RESTART=C:\Program Files\X1 Search
15 May 2017 00:49:18,422 [1] INFO CommandLineArguments - Detected start due to elevation request. Continuing install with elevation to path: C:\Program Files\X1 Search
15 May 2017 00:49:19,076 [1] INFO BootstrapperController - Checking for X1 Search license...
15 May 2017 00:49:19,076 [1] INFO BootstrapperController - Initializing License Manager
15 May 2017 00:49:19,077 [1] INFO LicenseManager - Initializing the license manager
15 May 2017 00:49:19,153 [5] INFO X1License - License is valid for this product.
15 May 2017 00:49:20,290 [5] INFO X1License - License is valid for this product.
15 May 2017 00:49:20,291 [5] INFO X1License - License file refreshed.
15 May 2017 00:49:20,291 [5] INFO LicenseManager - ResetOfflineRunCount
15 May 2017 00:49:20,299 [5] INFO LicenseManager - Successfully refreshed license.
15 May 2017 00:49:20,304 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
15 May 2017 00:49:20,310 [1] INFO BootstrapperController - ********************************************************
15 May 2017 00:49:20,310 [1] INFO BootstrapperController - Starting bootstrapper version 520
15 May 2017 00:49:20,523 [1] INFO BootstrapperController - LatestOnlineVersion: Found version 6001qm.
15 May 2017 00:49:20,598 [1] INFO BootstrapperController - Latest build: 8.5.0.7105 (6001qm)
15 May 2017 00:49:20,605 [1] INFO Utils - An updated version of X1 Search is available.
15 May 2017 00:49:20,611 [1] INFO BootstrapperController - Performing First-Time Installation.
15 May 2017 00:49:20,611 [1] INFO BootstrapperController - Running Elevated: True
15 May 2017 00:49:20,611 [1] INFO BootstrapperController - Offline mode: False
15 May 2017 00:49:20,611 [1] INFO BootstrapperController - Silent mode: False
15 May 2017 00:49:20,614 [1] INFO BootstrapperController - IsUpgrade: False
15 May 2017 00:49:20,636 [1] INFO DotNetStep - Detected .NET Revision: 393297
15 May 2017 00:49:20,636 [1] INFO DotNetStep - No .NET update required.
15 May 2017 00:49:21,057 [1] INFO X1License - License is valid for this product.
15 May 2017 00:49:21,059 [1] ERROR LicensingStep - Unknown response: TrialLicenseExpired
15 May 2017 00:49:21,059 [1] INFO X1License - License is valid for this product.
15 May 2017 00:51:49,140 [1] INFO BootstrapperController - Installation cancelled.
15 May 2017 00:52:01,585 [1] ERROR BootstrapperController - System.NullReferenceException: Object reference not set to an instance of an object.
at X1.Desktop.Bootstrappers.Search.MainWindow.OnWindowClosing(Object sender, CancelEventArgs e)
at System.Windows.Window.OnClosing(CancelEventArgs e)
at System.Windows.Window.WmClose()
at System.Windows.Window.WindowFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
16 May 2017 16:26:49,015 [1] INFO CommandLineArguments - X1 Search Setup launched.
16 May 2017 16:26:49,030 [1] INFO CommandLineArguments - Log folder is: C:\Users\USHEDES\AppData\Local\Temp\X1SearchSetup.log
16 May 2017 16:26:49,531 [1] INFO BootstrapperController - Checking for X1 Search license...
16 May 2017 16:26:49,531 [1] INFO BootstrapperController - Initializing License Manager
16 May 2017 16:26:49,531 [1] INFO LicenseManager - Initializing the license manager
16 May 2017 16:26:49,605 [5] INFO X1License - License is valid for this product.
16 May 2017 16:26:59,640 [5] INFO X1License - License is valid for this product.
16 May 2017 16:26:59,640 [5] INFO X1License - License file refreshed.
16 May 2017 16:26:59,641 [5] INFO LicenseManager - ResetOfflineRunCount
16 May 2017 16:26:59,650 [5] INFO LicenseManager - Successfully refreshed license.
16 May 2017 16:26:59,655 [1] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
16 May 2017 16:26:59,661 [1] INFO BootstrapperController - ********************************************************
16 May 2017 16:26:59,661 [1] INFO BootstrapperController - Starting bootstrapper version 520
16 May 2017 16:27:00,066 [1] INFO BootstrapperController - LatestOnlineVersion: Found version 6001qm.
16 May 2017 16:27:00,307 [1] INFO BootstrapperController - Latest build: 8.5.0.7105 (6001qm)
16 May 2017 16:27:00,313 [1] INFO Utils - An updated version of X1 Search is available.
16 May 2017 16:27:00,315 [1] INFO BootstrapperController - Performing First-Time Installation.
16 May 2017 16:27:00,315 [1] INFO BootstrapperController - Running Elevated: True
16 May 2017 16:27:00,315 [1] INFO BootstrapperController - Offline mode: False
16 May 2017 16:27:00,315 [1] INFO BootstrapperController - Silent mode: False
16 May 2017 16:27:00,317 [1] INFO BootstrapperController - IsUpgrade: False
16 May 2017 16:27:00,343 [1] INFO DotNetStep - Detected .NET Revision: 393297
16 May 2017 16:27:00,343 [1] INFO DotNetStep - No .NET update required.
16 May 2017 16:27:00,677 [1] INFO BootstrapperController - Setting installation folder to 'C:\Program Files\X1 Search'
16 May 2017 16:28:17,454 [8] INFO Utils - Internet connection detected.
16 May 2017 16:28:17,560 [1] INFO X1License - License is valid for this product.
16 May 2017 16:28:17,561 [1] ERROR LicensingStep - Unknown response: TrialLicenseExpired
16 May 2017 16:28:17,562 [1] INFO X1License - License is valid for this product.
16 May 2017 16:28:25,623 [8] INFO X1License - Attempting license activation...
16 May 2017 16:28:27,207 [8] INFO X1License - License is valid for this product.
16 May 2017 16:28:27,207 [8] INFO LicensingStep - License successfully activated.
16 May 2017 16:28:27,207 [8] INFO SearchBootstrapperController - InitializeProductMode: Production mode detected
16 May 2017 16:28:27,513 [5] INFO MsiStep - Setting Destination Path: 'C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm\search64.zip'
16 May 2017 16:28:27,622 [5] INFO DownloadManager - Downloading:
16 May 2017 16:28:27,622 [5] INFO DownloadManager - Source: 'http://download.x1.com/downloads/search/6001qm/search64.zip'.
16 May 2017 16:28:27,622 [5] INFO DownloadManager - Destination: 'C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm\search64.zip'.
16 May 2017 16:30:40,121 [5] INFO ProcessUtils - 0 apps still running.
16 May 2017 16:30:40,121 [5] INFO MsiStep - Unzip Destination Path: C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm
16 May 2017 16:30:40,136 [5] INFO Utils - Created directory 'C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm'
16 May 2017 16:30:40,903 [5] INFO Utils - Unzipped: C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm\X1Search.msi
16 May 2017 16:30:40,904 [5] INFO MsiStep - Attempting installation from 'C:\Users\USHEDES\AppData\Local\Temp\utp3dsbx.olm\X1Search.msi'
16 May 2017 16:30:40,908 [5] INFO MsiInstaller - Passing the following arguments to the MSI: LOG_FILE_PATH="C:\Users\USHEDES\AppData\Local\Temp" APPDIR="C:\Program Files\X1 Search" ALLUSERS="2" MSIINSTALLPERUSER=""
16 May 2017 16:30:53,931 [25] ERROR BootstrapperController - Installation unsuccessful.
Frankythefly
 
Posts: 4
Joined: Mon Feb 20, 2017 1:17 pm

Re: Installation failure... ERROR BootstrapperController

Postby Frankythefly » Wed May 31, 2017 1:59 pm

So, I did had to buy the support...

But they did provide a solution.
Hope this helps someone else:

While you may not be able to use the standard installer, we'd like to see if you're able to download and install via the direct link to the MSI installer.

Please choose one of the MSI files below depending on your Operating System:

64-bit: http://download.x1.com/downloads/search/6001se/X1Search.msi
32-bit: http://download.x1.com/downloads/search/6001se/X1Search32.msi

Not sure how long these will be active.
Frankythefly
 
Posts: 4
Joined: Mon Feb 20, 2017 1:17 pm


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