X1 Search & Outlook slowness

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X1 Search & Outlook slowness

Postby sanjeevh » Tue Dec 26, 2017 8:52 am

hi,
I am a paid customer. Have bought the license and paid extra for the support.

Over the last 6 months I have been using X1 Search. It slows down my outlook significantly when I have it installed. Slowness is observed when I delete emails. I uninstalled X1 Search this morning and the outlook performance is now normal.

Is there a way to set up X1 Search so that it doesnt impact outlook performance?

It is certainly doing something with the index whenever I delete an email or move it around.

Thanks,
Sanjeev
sanjeevh
 
Posts: 6
Joined: Fri Aug 26, 2016 9:05 am

Re: X1 Search & Outlook slowness

Postby Kenward » Wed Dec 27, 2017 6:04 am

sanjeevh wrote:hi,
I am a paid customer. Have bought the license and paid extra for the support.


Have you filed a support request through the usual channels?

I have no problems with Outlook and X1's speed. Deleting is an instant move.
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4099
Joined: Tue Apr 20, 2004 2:35 am
Location: UK

Re: X1 Search & Outlook slowness

Postby sanjeevh » Wed Dec 27, 2017 6:41 am

Where do I file a complaint? thanks
sanjeevh
 
Posts: 6
Joined: Fri Aug 26, 2016 9:05 am

Re: X1 Search & Outlook slowness

Postby Kenward » Thu Dec 28, 2017 8:42 am

sanjeevh wrote:Where do I file a complaint? thanks


I don't know about complaints. But if you want support help start here:

Product Support for Desktop Search
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
Kenward
X1 Guru
X1 Guru
 
Posts: 4099
Joined: Tue Apr 20, 2004 2:35 am
Location: UK


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