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Unable to connect to AOL account after password change

PostPosted: Mon May 14, 2018 3:05 pm
by ajtrubin
Hi, I changed my password to AOL email today, and when I enter the new password in the x1 "Manage Credentials" window, I receive a message "X1 Add account error - Please validate your email address and password, and try again" (i.e., x1 will not accept the new password). I'm running x1 Search 8.6 6003ch (64 bit) on a Lenovo ThinkPad. I have re-tried entering the new AOL password numerous times, after closing and reopening x1. I also tried deleting the AOL email account from x1 as a Data Source and reinstalling it as a new AOL account, but I get the same message when I enter the password in the "New AOL Account - Account Information" window. As a result, AOL is no longer a Data Source for x1 searches. AOL has a setting that permits apps to connect to AOL using a less secure security method, but I do not want to lower my AOL security level in order to be able to connect my AOL account. Before this password change, I have had AOL as one of two email account Data Sources in x1 for years, without any problems. Any ideas? Thanks.

Re: Unable to connect to AOL account after password change

PostPosted: Tue May 15, 2018 1:54 am
by Kenward
ajtrubin wrote:AOL has a setting that permits apps to connect to AOL using a less secure security method, but I do not want to lower my AOL security level in order to be able to connect my AOL account.


You may be depriving yourself of the ability to access AOL.

Have you tried turning changing the security settings, setting up X1 to get in there, and then reverting to the previous security settings?

Has AOL changed things to add "two-part" security?

X1 needs to be more nimble on its feet to keep up with these security tweaks.