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X1 does not index Outlook

PostPosted: Thu Mar 28, 2019 10:15 am
by tardis13
How does I select Outlook for version 8.6.1 to ndex my pst files?
I have selected the folders where the PST files reside on the C drive, but X1 does not seem to be indexing the pst files there.
Under Data Sources should there be a separate option for Outlook files, as there is for files and my OneDrive account?
Thank you.

Re: X1 does not index Outlook

PostPosted: Fri Mar 29, 2019 7:10 am
by Kenward
If these PST files are linked to a Profile in Outlook, X1 should see them without any intervention on your part.

Under Data Sources should there be a separate option for Outlook files, as there is for files and my OneDrive account?


  • Data sources
  • Outlook email
  • Outlook email
  • ADD PST FILE

Re: X1 does not index Outlook

PostPosted: Fri Mar 29, 2019 11:19 am
by tardis13
These did not show up under Data Files.
Outlook email
Outlook email
ADD PST FILE

Not sure if it's related but the X1 Add-In did not launch in the Outlook application either. I tried to manually add it, but got an error: X1 Search\Plugins\X1.Outlook.Pluin.dll is not a Valid Office Add-in.
.
FWIW, I am using Outlook 365 on a Windows 10 notebook PC.

Re: X1 does not index Outlook

PostPosted: Sat Mar 30, 2019 8:30 am
by Kenward
Does this mean that X1 does not see your Outlook profile?

No Outlook Email entry in Configured Data Sources?

Is it in Available Data Sources?

Re: X1 does not index Outlook

PostPosted: Sat Mar 30, 2019 9:55 am
by tardis13
No "Outlook Email" or "Outlook Notes" or "Outlook Tasks" under Available Sources.

Re: X1 does not index Outlook

PostPosted: Sun Mar 31, 2019 8:40 am
by Kenward
Sounds like your X1 installation is bust.

Have you added an Outlook.com account?

Re: X1 does not index Outlook

PostPosted: Mon Apr 01, 2019 3:30 pm
by Jogy
Hi,

Is your Outlook 32- or 64-bit? You need to install the corresponding bit-ness of X1 for the Outlook plugin to work.

Jogy

Re: X1 does not index Outlook

PostPosted: Tue Apr 02, 2019 7:50 am
by Kenward
Jogy wrote:Hi,

You need to install the corresponding bit-ness of X1 for the Outlook plugin to work.

Jogy

I have 64-bit X1 and 32-bit Office.

They work together just fine.

Re: X1 does not index Outlook

PostPosted: Wed May 01, 2019 4:00 pm
by tardis13
Still no luck with Outlook... but just saw realized this:

1. My outlook files are *PST. I added this extension to "the global whitelist settings" but no luck
2. For some reason my Outlook Files folder is grayed out and reads as "Folder and subfolders are blacklisted" under X1 Files Options.

Re: X1 does not index Outlook

PostPosted: Mon May 20, 2019 9:40 am
by Jogy
Hi,

can you locate your X1 data folder (by default C:\Users\<USERNAME>\AppData\Local\X1 Search) and in the logs subfolder, check for a X1OutlookService32.log or X1OutlookService64.log file. Do they contain any errors?

The PST files should be indexed by the Outlook plugin, not by Files - that is why the "Outlook Files" folder is grayed.

Jogy

Re: X1 does not index Outlook

PostPosted: Wed May 22, 2019 12:37 pm
by tardis13
I see "Outlook.com" as an option at the bottom but no Outlook Plugin. Nothing in Outlook that says Outlook Plugin.

Where can I download the file to install the Outlook Plugin?

Re: X1 does not index Outlook

PostPosted: Wed May 22, 2019 2:23 pm
by Jogy
Hi,

there is no separate install, the Outlook plugin is included in X1 Search 8. The reason it does not show is if X1 cannot detect a valid install of Outlook.

Can you check the X1ServiceHost.log file for entries like "Outlook is not installed or has never been launched"?

Which version of Outlook do you have installed?

Jogy

Re: X1 does not index Outlook

PostPosted: Thu May 23, 2019 7:33 am
by tardis13
Hi again Jogy,

Installed is Outlook for Office 365 MSO (16.0.11601.20174) 32 bit

I did not find a X1OutlookService64.log file.

Here's what I found in X1OutlookService32.log:

23 May 2019 09:22:14,858 [StartServiceHost] WARN OutlookUtils - Outlook 16 is installed but has never been run!

23 May 2019 09:29:34,336 [24] ERROR Files - GetLongPathName failed for C:\Users\(xxxusenamexxx)\Outlook Files folder\~Outlook.pst.tmp

23 May 2019 10:09:44,870 [Files] DEBUG Files - Item modified since last index. Re-indexing.
23 May 2019 10:09:44,870 [Files] DEBUG Files - Deleting file://C:\Users\(xxxusenamexxx)\Outlook Files folder\Outlook.pst
23 May 2019 10:09:44,870 [Files] DEBUG Files - Processing file://C:\Users\(xxxusenamexxx)\Outlook Files folder\Outlook.pst
23 May 2019 10:09:44,870 [Files] DEBUG Files - Document size limit: 31457280
23 May 2019 10:09:44,871 [Files] DEBUG Files - Stopping Files...
23 May 2019 10:09:44,871 [Files] DEBUG Files - Scan type: Full, started: 5/23/2019 10:09:44 AM, ended: 5/23/2019 10:09:44 AM, result: Finished, processed items: 0, new items: 0, modified items: 0, deleted items: 0



Thanks for your help!