Outlook won't open from X1

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Outlook won't open from X1

Postby work1546m » Fri Oct 17, 2014 6:19 am

I don't get it

Suddenly I can't open any mails from X1

I'm able to open file

Can it be related to the fact I update my office to be:

Microsoft Office ProPlus 2010 SP2 VL x86 x64 en-US Oct2013
work1546m
 
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Re: Outlook won't open from X1

Postby Kenward » Fri Oct 17, 2014 10:05 am

Have you just gone over to 64-bit Office?
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: Outlook won't open from X1

Postby Jerald Metz » Fri Oct 17, 2014 10:11 am

Hi there!

Earlier this year we determined that the cause of Outlook actions failing was due to registry remnants left behind of old Outlook versions (and in some cases, trial versions that users rolled back from.) Here's a relevant article that may help:

http://www.fieldstonsoftware.com/support/support_gsyncit_2013.shtml

Identifying the registry keys involved can be a bit of a challenge, so if you still have issues after trying the above, I'd recommend creating a support case and working with one of our support team to investigate. You can log a ticket here:

http://www.x1.com/support/x1_search_submit_case.html

Thanks!
Jerald Metz
Product Manager, X1 Search 8

Please feel free to reach me directly at jmetz (at) x1 (dot) com
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Re: Outlook won't open from X1

Postby arnyeinstein » Wed Oct 22, 2014 3:04 am

Hi
I have Office 365 (32bit), Windows 8.1, X1 8.3, and have the same problem with using Outlook from X1. I followed the instructions, repaired Office, but still no way of opening, replying to an E-mail etc. from X1.
Cheers
Renger
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Re: Outlook won't open from X1

Postby Jerald Metz » Wed Oct 22, 2014 9:34 am

Hi there!

If the above steps didn't help you resolve this issue then please reach out to customer care for some direct support.

You can reach them here:

http://www.x1.com/support/x1_search_submit_case.html

Thanks!
Jerald Metz
Product Manager, X1 Search 8

Please feel free to reach me directly at jmetz (at) x1 (dot) com
Jerald Metz
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Posts: 299
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Location: Pasadena, CA


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