Suddenly can't preview attachments

Bugs - Put em' here! We'll Squash them.

Moderator: Mods

Suddenly can't preview attachments

Postby Forumqnis » Sun Feb 02, 2020 11:50 pm

Suddenly, for most attachments, I can't preview the files (PDF, DOCX, XLSX). I say for "most" because I can see attachments in the most recent files (last day or two) but none earlier. There is no "Loading.." or anything; the pane just remains blank.

I looked in the error log and saw:

02 Feb 2020 22:44:11,966 [1] INFO OCRUtils - C:\Program Files\X1 Search\Plugins\tessdata\ does not exist

Any thoughts on how to resolve this? Thank you!
Forumqnis
X1 Power User
X1 Power User
 
Posts: 72
Joined: Thu Mar 11, 2004 10:50 pm

Re: Suddenly can't preview attachments

Postby Jogy » Mon Feb 17, 2020 10:56 am

The "INFO OCRUtils - C:\Program Files\X1 Search\Plugins\tessdata\ does not exist" is not related.

Can you preview PDF and other files from disk?

If you only cannot preview older attachments from Outlook, that may mean that Outlook is not returning them to X1 - can you check your Outlook caching settings?

Jogy
Jogy
X1 Super User
X1 Super User
 
Posts: 392
Joined: Mon Oct 31, 2011 9:19 am


Return to Bugs V8

Who is online

Users browsing this forum: No registered users and 20 guests

cron