8.4.1 does not index email

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8.4.1 does not index email

Postby dross333 » Fri Apr 08, 2016 6:40 am

Hello,

I have been using X1 for the last 2 years with no issues. I believe there was a recent upgrade to 8.4.1 (build 5003pj) and my email no longer gets indexed. Last night I uninstalled and reinstalled and it looked like the indexing was working. When I signed off last night it was still indexing and had over 64,0000 items. I log in this morning and it only shows 11,000 indexed items and when I filter for email, there are only 13.

When I look at the data sources, It shows Outlook email as Queued and when I click Start, the status turns blank.

Not sure what I need to do to get this corrected, but please let me know as I use X1 daily.

Thanks
David
dross333
 
Posts: 6
Joined: Fri Sep 20, 2013 11:46 am

Re: 8.4.1 does not index email

Postby mberndtgen » Mon Jun 06, 2016 3:07 am

Do you have this kind of error in your MAPI-Service.log?

Code: Select all
[log] 02.06.2016 12:01:42,957 [group-Scanner] ERROR   [(3598) X1OutlookProfile.cpp (387)] [log] - CX1OutlookProfile::SetStoreDetails - HrGetOneProp failed on PR_PROFILE_SERVER_DN_A (8004010f)
[log] 02.06.2016 12:01:42,957 [group-Scanner] ERROR   [(3598) X1OutlookProfile.cpp (399)] [log] - CX1OutlookProfile::SetStoreDetails - HrGetOneProp failed on PR_PROFILE_SERVER_A (8004010f)


That's what happened to me after rebuilding my index. Not a single e-mail gets indexed.
mberndtgen
 
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