Connection with the X1 service has been lost

[snorkelman]

Using 8.4.1, upgraded my system to Windows 10. This was a complete reimage, so I reinstalled both X1 and Windows 10 on a new bare metal system.

It continually crashes when indexing Outlook PST files.

X1 has been a pretty good friend of mine for many, many years, and suddenly it is not working at all. I can provide DMP files or whatever is needed, please help!

Update: I've removed all data sources - still crashing!

Here's a copy of an X1servicecrash.xml:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<CrashLog>
  <User LogID="0" InstallID="d7a0215c-1386-4e81-9546-9435a490680e" Email="" CountryCode="1" Company="" ChannelName="X1">
    <UserDescription />
  </User>
  <CrashDetails CrashDate="2016-08-31 17:57:50" CrashDateInfo="Utc (Utc offset -04:00)" BuildNumber="5003pj" AppName="X1Pro" AppComponent="X1ServiceHost.exe" MiniDumpFileName="deae2f3a-b645-4070-a8ab-11a3b37b9913">
    <Data />
    <ErrorMessage>UnmanagedCodeException: Crash in X1IndexCore.dll (address 0x84953)</ErrorMessage>
    <HelpLink />
    <StackTrace />
    <TypedValues>(Int32)HResult=-2146233088
</TypedValues>
    <InnerException />
    <CurrentManagedStack>LogCrash at offset 1054 in file:line:column &lt;filename unknown&gt;:0:0
LogCrash at offset 90 in file:line:column &lt;filename unknown&gt;:0:0
a at offset 374 in file:line:column &lt;filename unknown&gt;:0:0
</CurrentManagedStack>
  </CrashDetails>
  <ComputerDetails>
    <OS CodeSet="1252" OSLanguage="1033" PAEEnabled="" IsPrimaryOS="True" OperatingSystemSKU="48" OSProductSuite="256" ProductType="1" OtherTypeDescription="" MaxProcessMemorySize="137438953344">
      <DetailedOSDescription>6.2.9200.0, , Win32NT</DetailedOSDescription>
      <BootDevice>\Device\HarddiskVolume2</BootDevice>
      <SystemDevice>\Device\HarddiskVolume4</SystemDevice>
      <SystemDirectory>C:\Windows\system32</SystemDirectory>
      <WindowsDirectory>C:\Windows</WindowsDirectory>
    </OS>
    <LastBootUpTime>3.46</LastBootUpTime>
    <CPU>Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz - Intel64 Family 6 Model 94 Stepping 3</CPU>
    <VirtualMem>Free: 10954624kb of 19654748kb</VirtualMem>
    <PhysicalMem>Free: 9289124kb of 16640092kb</PhysicalMem>
    <PageFileMem>Free: 2975044kb of 3014656kb</PageFileMem>
    <HDDs>
      <LogicalHardDrive Name="C:" Free="433414209536" Size="511136043008" />
    </HDDs>
    <OutlookVersion />
    <MapiVersion />
    <FirefoxVersion />
    <DotNetVersions>
      <DotNetVerion>2.0.50727.4927</DotNetVerion>
      <DotNetVerion>3.0.30729.4926</DotNetVerion>
      <DotNetVerion>3.5.30729.4926</DotNetVerion>
      <DotNetVerion>4.6.01586</DotNetVerion>
      <DotNetVerion>4.0.0.0</DotNetVerion>
    </DotNetVersions>
  </ComputerDetails>
</CrashLog>