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Opening office file from SharePoint

PostPosted: Fri Apr 21, 2017 6:41 am
by frontignanof
I just bought X1 on a recommendation and I really enjoy the product but there is a bad bug that has me wondering if I should have.

Basically, if X1 is running in the background it takes over 2 minutes to open an MS office 2013 file directly by clicking on the file or more importantly, attempting to check out and open the file via SharePoint.

I need to keep X1 off and only turn in on when I need it, which kind of defeats the purpose.

A colleague reported this and he tells me that X1 said that they didn't know why and offered a refund. That is just as unacceptable.

I did a search here and couldn't find a matching post, so my apologizes if this has been talked about already. Has anyone seen this and have been able to correct it?

Re: Opening office file from SharePoint

PostPosted: Sat Apr 22, 2017 3:57 am
by Kenward
If you have just bought X1, you could try filing a support request. The X1 folks do hang out here, but a direct approach might be quicker.