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X1 v8.5 6001 qm - causing Outlook to crash....?

PostPosted: Thu May 11, 2017 4:11 am
by mrwul
reference to forum thread: "Why is it that X1 keeps on listing non-exiting mails? cont'd"
at viewtopic.php?f=67&t=18200

So.. everything was running fine.
X1 running, Outlook etc.
In X1 I changed settings at filetypes (added my own filetypes) and changed some folders.
Click on OK.

Noticed that the open Outlook 2016 did not respond anymore. Not after 5 or 10 minutes, nothing, just this spinning circle within Outlook.
After some 20 minutes I closed Outlook and wanted to relaunch it. It hanged at 'loading profile'. I tried half a dozen times and also tried
to run Outlook.exe /safe.
Outlook would not start, period.
Tried over and over.
X1 File->Exit.
Vainly tried to launch Outlook, repeatedly, still no luck.

I then found out that X1OutlookService32.exe was running (all other X1 elements were gone, but this service was still running)
killed it and Outlook would start normally.