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Won't preview or open documents: "No Files In Selection"

PostPosted: Thu Sep 07, 2017 1:13 pm
by JamieRI
X1 now fails to preview anything, and if I double click on any result, the error "No files in selection!" So, I basically cannot open files or preview them anymore!

I uninstalled and reinstalled the client, but kept the database. Is there a fix that does not require re-indexing everything on my network?

Re: Won't preview or open documents: "No Files In Selection"

PostPosted: Sat Sep 23, 2017 7:40 pm
by mike12486
This is so annoying. Software that is sold for $50 US should be free from bugs, not still in Beta.

Re: Won't preview or open documents: "No Files In Selection"

PostPosted: Sun Sep 24, 2017 3:13 am
by Kenward
Do you experience that bug? Or is that just a general moan?

Re: Won't preview or open documents: "No Files In Selection"

PostPosted: Mon Sep 25, 2017 7:39 am
by JamieRI
I don't know about Mike, but my install is crippled now. I cannot preview or open anything, yet the search turns up results.

Should I delete my index and start that over? Any other actions?

As an example, I searched on a unique item, right click and no menu options are available. Double click and get the error "No Files in Selection"

Image and Image
https://photos.app.goo.gl/apoQ8QWbdAGIDKE23 and https://photos.app.goo.gl/2mMR2qh4In3bOcsT2

Re: Won't preview or open documents: "No Files In Selection"

PostPosted: Mon Sep 25, 2017 5:20 pm
by JamieRI
I resolved my problem by completely uninstalling and deleting the index and all files. Then I installed again, and re-indexed again, and now it is working.

Re: Won't preview or open documents: "No Files In Selection"

PostPosted: Thu Jan 25, 2018 9:57 am
by john_s
Had the same problem. No preview, and when right-click on file, all fields grayed out. I had success resolving the issue by just deleting the index. I'm using 8.5.2 6001si.