Activation Failed After System Restored From Backup

Bugs - Put em' here! We'll Squash them.

Moderator: Mods

Activation Failed After System Restored From Backup

Postby ben1977 » Tue Feb 12, 2019 8:19 am

I have just had to restore my system from an Acronis system backup & when I open X1 I get the message:

Activation Failed
XI Search needs to validate with the activation server in order to run
Please check your Internet connection and try again.

Any help on this will be much appreciated.
ben1977
 
Posts: 11
Joined: Thu Apr 25, 2013 7:45 am

Re: Activation Failed After System Restored From Backup

Postby ben1977 » Wed Feb 13, 2019 6:14 am

I have now fixed this issue by uninstalling X1 & deactivating the licence followed by using the X1 installation cleaner & then reinstalling.
ben1977
 
Posts: 11
Joined: Thu Apr 25, 2013 7:45 am

Re: Activation Failed After System Restored From Backup

Postby ldbug » Tue Mar 12, 2019 5:25 pm

I have a similar problem. I upgraded my OS from Win7 to Win10 and did not know that I had to deactivate x1 before the upgrade. The upgrade removed all disk contents. I now can't activate a new installation on the same machine using the previously valid ID and password. Can I get the prior installation deactivated remotely so that I activate the installation on the restored machine?
ldbug
 
Posts: 3
Joined: Sun May 21, 2017 12:08 pm


Return to Bugs V8

Who is online

Users browsing this forum: No registered users and 18 guests