Outlook Real Time Indexing (RTI) not working

Bugs - Put em' here! We'll Squash them.

Moderator: Mods

Outlook Real Time Indexing (RTI) not working

Postby rotorb » Fri Mar 20, 2020 8:54 am

I have Email indexing set to "Daily at 04:00:00", and have "Enable real-time indexing for Outlook email" checked.

That used to work well, with X1 doing the exhaustive index of over 10 PST files overnight, but still indexing messages received and sent to and from the Exchange account during the day.

Recently, the RTI stopped working and the most recent email in the index is always from 4am that morning.

I checked Outlook COM Add-ins, and "X1 Outlook RTI Addin" is checked.

I tried quitting Outlook and X1 and downloading the installer at http://download.x1.com/downloads/search ... hSetup.exe to force a reinstallation of the addin, but the installer reports that no update is available. Is there a permalink to the latest version of the full install binary?

Is there anything else I can try? Or should watch to prevent this happening again?
rotorb
 
Posts: 6
Joined: Thu Jun 13, 2013 8:55 am

Re: Outlook Real Time Indexing (RTI) not working

Postby Jogy » Thu Mar 26, 2020 4:10 pm

Hi,

You can look in the Outlook and Mapi log files in the logs folder (C:\Users\USERNAME\AppData\Local\X1 Search\logs) for any errors that may show why the RTI is not working.

Also, you can uninstall X1, but telling it to preserve the data folder and license, then install it again and see if this helps with the RTI problem.

Jogy
Jogy
X1 Super User
X1 Super User
 
Posts: 398
Joined: Mon Oct 31, 2011 9:19 am

Re: Outlook Real Time Indexing (RTI) not working

Postby rotorb » Mon Apr 06, 2020 12:59 pm

@Jogy - thank you!

I uninstalled and re-installed. Does not appear to have solved the issue. Local time is 15:57, last indexed message is from 11:49.

OutlookRTIAddin.log is full of entries like this. This is the most recent one (at local time 15:57):

Code: Select all
[log] 06.04.2020 15:48:22,662 [group-Scanner] INFO   [(32b8) X1MAPIAdviseSink.cpp (215)] [log] - X1MAPIAdviseSink::OnNotify - Message was modified
[log] 06.04.2020 15:48:22,663 [group-Scanner] INFO   [(32b8) X1OutlookStoreWatcher.cpp (783)] [log] - X1OutlookStoreWatcher::SendRTIEventMessage - Sending: Outlookupdate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nbox00000000152F4F6581AE984FABFA9D85209A0B0A01008818A981C95A4448805E3C7FA14C9F9C00000000010C000000000000152F4F6581AE984FABFA9D85209A0B0A07008818A981C95A4448805E3C7FA14C9F9C00000000010C00008818A981C95A4448805E3C7FA14C9F9C000006E62FE10000152F4F6581AE984FABFA9D85209A0B0AIPM.Configuration.Autocomplete


MAPI-Service.log ends with these errors:

Code: Select all
[log] 06.04.2020 13:24:18,727 [group-Scanner] INFO   [(2c08) X1OutlookStore.cpp (526)] [log] - CX1OutlookStore::AddFolderAndParents - current: Folder without parent tag: eid 00000000152F4F6581AE984FABFA9D85209A0B0A0100C3B68E10F77511CEB4CD00AA00BBB6E60000000000120000 path  store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
[log] 06.04.2020 15:47:15,242 [group-Scanner] ERROR   [(2c08) X1OutlookFolder.cpp (231)] [log] - CX1OutlookFolder::GetContentTable - Error in GetItems restriction! (8004010f)
[log] 06.04.2020 15:47:15,246 [group-Scanner] WARN   [(2c08) X1OutlookFolder.cpp (907)] [log] - CX1OutlookFolder::FindItemByID - itemId 00000000152F4F6581AE984FABFA9D85209A0B0A07008818A981C95A4448805E3C7FA14C9F9C00000000010C00008818A981C95A4448805E3C7FA14C9F9C000233D31EE70000 not found in folder [email redacted]//Inbox
[log] 06.04.2020 15:47:15,246 [group-Scanner] WARN   [(2c08) OutlookInstance.cpp (932)] [log] - COutlookInstance::GetItemData - item NOT found!
[log] 06.04.2020 15:47:30,695 [group-Scanner] ERROR   [(2c08) X1OutlookFolder.cpp (231)] [log] - CX1OutlookFolder::GetContentTable - Error in GetItems restriction! (8004010f)
[log] 06.04.2020 15:47:30,700 [group-Scanner] WARN   [(2c08) X1OutlookFolder.cpp (907)] [log] - CX1OutlookFolder::FindItemByID - itemId 00000000152F4F6581AE984FABFA9D85209A0B0A07008818A981C95A4448805E3C7FA14C9F9C00000000010C00008818A981C95A4448805E3C7FA14C9F9C000233D31EE50000 not found in folder [email redacted]//Inbox
[log] 06.04.2020 15:47:30,700 [group-Scanner] WARN   [(2c08) OutlookInstance.cpp (932)] [log] - COutlookInstance::GetItemData - item NOT found!
[log] 06.04.2020 15:47:55,226 [group-Scanner] ERROR   [(2c08) X1OutlookFolder.cpp (231)] [log] - CX1OutlookFolder::GetContentTable - Error in GetItems restriction! (8004010f)
[log] 06.04.2020 15:47:55,231 [group-Scanner] WARN   [(2c08) X1OutlookFolder.cpp (907)] [log] - CX1OutlookFolder::FindItemByID - itemId 00000000152F4F6581AE984FABFA9D85209A0B0A07008818A981C95A4448805E3C7FA14C9F9C00000000010C00008818A981C95A4448805E3C7FA14C9F9C000233D31EE30000 not found in folder [email redacted]//Inbox
[log] 06.04.2020 15:47:55,231 [group-Scanner] WARN   [(2c08) OutlookInstance.cpp (932)] [log] - COutlookInstance::GetItemData - item NOT found!
rotorb
 
Posts: 6
Joined: Thu Jun 13, 2013 8:55 am


Return to Bugs V8

Who is online

Users browsing this forum: No registered users and 26 guests

cron