Unable to connect to X1 service error

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Unable to connect to X1 service error

Postby carlsbl » Wed May 08, 2013 8:13 am

Help please, X1 fails to start, this is the corresponding event log:

Log Name: Application
Source: Application Error
Date: 5/8/2013 9:02:21 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: (removed)
Description:
Faulting application name: X1ServiceHost.exe, version: 1.0.0.0, time stamp: 0x518847c7
Faulting module name: MSVCR100.dll, version: 10.0.30319.1, time stamp: 0x4ba1dbbe
Exception code: 0xc0000417
Fault offset: 0x0008ae6e
Faulting process id: 0x538
Faulting application start time: 0x01ce4bf49e0dd623
Faulting application path: C:\Program Files (x86)\X1 Search\X1ServiceHost.exe
Faulting module path: C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll
Report Id: e675d8cb-b7e7-11e2-852d-3cd92b7405dc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-05-08T14:02:21.000000000Z" />
<EventRecordID>27442</EventRecordID>
<Channel>Application</Channel>
<Computer>removed</Computer>
<Security />
</System>
<EventData>
<Data>X1ServiceHost.exe</Data>
<Data>1.0.0.0</Data>
<Data>518847c7</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.30319.1</Data>
<Data>4ba1dbbe</Data>
<Data>c0000417</Data>
<Data>0008ae6e</Data>
<Data>538</Data>
<Data>01ce4bf49e0dd623</Data>
<Data>C:\Program Files (x86)\X1 Search\X1ServiceHost.exe</Data>
<Data>C:\Program Files (x86)\X1 Search\Plugins\MSVCR100.dll</Data>
<Data>e675d8cb-b7e7-11e2-852d-3cd92b7405dc</Data>
</EventData>
</Event>
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Re: Unable to connect to X1 service error

Postby carlsbl » Wed May 08, 2013 9:42 am

I just had the same issue in a Win8 VM. I won't be guying this upgrade for a while. :(
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Re: Unable to connect to X1 service error

Postby mrwul » Wed May 08, 2013 11:59 pm

I have this error at regular intervals.

Frankly, I just restart and donot wonder why . . . :wink:

It is a long shot only, but maybe, just maybe, it might have something to do with re-organizing, renaming and/or moving bigger volumes of data (to other folders) whilst X1 is running using Explorer.

I think this is what is happening here me and I guess X1 can't keep track of it anymore.

Again, I donot know for sure.
=
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Re: Unable to connect to X1 service error

Postby carlsbl » Thu May 09, 2013 5:10 am

Well I guess I have no support so I'll stay with version 6.7.4. I have been a customer since 2005 so this makes me feel a little unhappy. And my trial time for the new version is getting burned up.
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Re: Unable to connect to X1 service error

Postby Smoker65 » Thu May 09, 2013 5:35 am

I have also been a customer of X1 for a VERY long time and this version is just... bad!

I can't even get the damn thing to start -up! It dies at Start-Up stating 'it cannot connect to the index service!'

WHAT.

Oh, and back level we will go... a back level we will go... HI HO a merry'o and back level we will go!

Sad really... it looks very cool.

//Dave
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Re: Unable to connect to X1 service error

Postby esmith » Thu May 09, 2013 8:53 pm

I am having the exact same problem. I can't even start the program! Very disappointing.
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Re: Unable to connect to X1 service error

Postby VMR1956 » Fri May 10, 2013 3:48 am

I too am also experiencing this problem.

I've raised a Support Case (00069191) yesterday, but when I try to email X1 Support with additional information i.e. screengrab( to: customercare@x1.com), the email bounces back from Googlemail as undeliverable.

This is a complete shambles.

p.s. I put the wrong email. I've tried customercare@x1.com, but will also try customercare1@x1.com - thanks :wink:
Last edited by VMR1956 on Fri May 10, 2013 5:21 am, edited 1 time in total.
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Re: Unable to connect to X1 service error

Postby mrwul » Fri May 10, 2013 4:51 am

maybe try:
customercare1@x1.com

(note the '1')
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Re: Unable to connect to X1 service error

Postby VMR1956 » Fri May 10, 2013 5:23 am

mrwul wrote:maybe try:
customercare1@x1.com

(note the '1')


Thanks mrwul - I'll try that
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Re: Unable to connect to X1 service error

Postby carlsbl » Fri May 10, 2013 6:03 am

I sent them an email the day before yesterday. It was apparently ignored. I don't pay for support so I guess I get what I pay for. On the other hand X1 loses a sale. When I bought this stuff in 2005 it was like 75 bucks, I and I have bought a couple upgrades since. A lost sale and bad will, X1 is the loser here. I still have my old version.
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Re: Unable to connect to X1 service error

Postby VMR1956 » Fri May 10, 2013 6:51 am

I'm so disappointed with this new version that I've completely uninstalled it now. I think we must be being used as Beta testers or something - how did this get through? :x

And having recently taken out Software Upgrade Assurance, I will be cancelling that as well. X1 Support is very poor indeed.
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Re: Unable to connect to X1 service error

Postby mrwul » Fri May 10, 2013 7:46 am

Maybe Chris is not around..?
Maybe he is on vacation or so.

Am not sure but I don't there are many responses on enquiries in this forum.

=
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Re: Unable to connect to X1 service error

Postby Kenward » Fri May 10, 2013 8:35 am

mrwul wrote:Am not sure but I don't there are many responses on enquiries in this forum.

It has all gone horribly quiet.

It seems strange to push out a new version, the first significant release in quite some years, and then to go to earth.

As well as this issue, other hot topics include the complete failure for some people of X1 Search 8 and Outlook 2013 and challenges with the new licensing regime.

The latter didn't even seem to get much attention in the beta phase.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: Unable to connect to X1 service error

Postby Rhonda » Fri May 10, 2013 12:02 pm

Greetings All,

I assure you we are not trying to be dark and quiet. We are working diligently to get to all the support requests. This particular error has been a bit difficult to pinpoint, depending on the operating system, what is being indexed etc.

We are working one on one with folks using our diagnostic tool. We will pinpoint and fix this as soon as possible.

Thank you for your patience, and we sincerely apologize for the delay.

Regards,

Rhonda Rondeau
X1 Support Team
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Re: Unable to connect to X1 service error

Postby mrwul » Sat May 11, 2013 2:53 am

carlsbl wrote:I just had the same issue in a Win8 VM. I won't be guying this upgrade for a while. :(


oh btw there a similar thread on this issue here
viewtopic.php?f=58&t=5887&p=19739&hilit=X1ServiceHost#p19739

Mostly seeing this error when re-organizing many files.
I don't know.., maybe, one way or the other X1 is loosing track / getting confused or the changes
to the indexes are too big: X1 starts to re-index but I am still in the process of re-arranging files.

Maybe I should first exit X1, do the re-organizing, then re-start X1?
However, I donot know beforehand whether I am moving just a few files or entire folders,
i.e. at what point / how many files should I exit X1
Then again, it may nót having anything to do with it.

Anyway, I re-start and the problem is solved.
Using Windows 7 x64.

=
=
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Re: Unable to connect to X1 service error

Postby Rhonda » Mon May 13, 2013 2:00 pm

As I mentioned, this error is a bit hard to track down and appears to happen to a very small percentage of folks. Also I think some folks are not getting that error for the same reasons.

Having said that, we're still working to track it down and I will post more info as it becomes avail.

I am interested in what in particular you are indexing, feel free to respond back with operating system, bit, and version of outlook if you like.. I'll be checking in here regularly.
Regards,

Rhonda
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Re: Unable to connect to X1 service error

Postby mrwul » Tue May 14, 2013 1:34 am

As for me, these are the settings for files.
For Outlook : Outlook 2013

Image

Windows 7 x64
CPU: Intel Core 2 Quad Q9550 / 2.8MHZ
RAM: 8GB

Thank you
=
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Re: Unable to connect to X1 service error

Postby esmith » Tue May 14, 2013 12:24 pm

Rhonda wrote:As I mentioned, this error is a bit hard to track down and appears to happen to a very small percentage of folks. Also I think some folks are not getting that error for the same reasons.

Having said that, we're still working to track it down and I will post more info as it becomes avail.

I am interested in what in particular you are indexing, feel free to respond back with operating system, bit, and version of outlook if you like.. I'll be checking in here regularly.
Regards,

Rhonda


Can't index anything! Get the error message before the program even starts. As soon as I start the program I get the "Unable to connect to X1 service error" and the program immediately shuts down.
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Re: Unable to connect to X1 service error

Postby davidsk » Tue May 14, 2013 3:05 pm

Very frustrated by this same error and X1 not starting.

Service log below, if it helps.

15 May 2013 05:42:59,009 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 05:42:59,025 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 05:42:59,384 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 05:42:59,384 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 05:42:59,399 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 05:42:59,462 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 05:42:59,524 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Client license initialized.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 05:42:59,524 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 05:42:59,649 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 05:42:59,649 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 05:43:04,781 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 05:43:04,812 [StartServiceHost] INFO PluginProvider - PluginProvider Created
15 May 2013 07:59:47,708 [StartServiceHost] INFO X1Service - Ver:5000fg 64bit
15 May 2013 07:59:47,708 [WatchForShutdown] INFO X1UILauncher - Launch hotkey set to default Ctrl-Ctrl
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Running from W:\X1 Index Apr 2013\X1 Search
15 May 2013 07:59:47,724 [StartServiceHost] INFO X1Service - Product name: X1 Search
15 May 2013 07:59:47,724 [WatchForShutdown] INFO X1UILauncher - Registered keyboard hook for Ctrl-Ctrl
15 May 2013 07:59:47,724 [WatchForShutdown] INFO ShutdownWatcher - Watcher is running
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Initializing the license manager
15 May 2013 07:59:47,942 [StartServiceHost] INFO LicenseManager - Subscribing to shared cache events for license reloading...
15 May 2013 07:59:47,958 [StartServiceHost] WARN LicenseManager - Blocking license initialization until license manager initialized: XS
15 May 2013 07:59:47,958 [10] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Trial license file not found.
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Releasing mutex: TrialMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
15 May 2013 07:59:47,989 [10] INFO LicenseManager - Waiting for mutex: ClientMutex
15 May 2013 07:59:53,929 [10] INFO ClientLicense - Server Process detected. Paid License loaded successfully.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Client license initialized.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - LoadClientLicense: Service process detected - Skipping refresh.
15 May 2013 07:59:53,929 [10] INFO LicenseManager - Releasing mutex: ClientMutex
15 May 2013 07:59:54,054 [StartServiceHost] INFO LicenseManager - Initialization of license manager complete, proceeding with plugin license initialization: XS
15 May 2013 07:59:54,054 [StartServiceHost] INFO ScannerManager - dataCollectionEnabled: True
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded ZipTextExtractor from ZipTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Plugin RarTextExtractor not found
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded StellentTextExtractor from StellentTextExtractor.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.FilesScanner from X1.FilesScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.OutlookScanner from X1.OutlookScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.ImapScanner from X1.ImapScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.SharepointScanner from X1.SharepointScanner.dll
15 May 2013 07:59:54,069 [StartServiceHost] INFO PluginProvider - Loaded X1.X1ServerScanner from X1.X1ServerScanner.dll
15 May 2013 07:59:54,116 [StartServiceHost] INFO PluginProvider - PluginProvider Created
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Re: Unable to connect to X1 service error

Postby pdfct » Tue May 14, 2013 3:27 pm

Hi Everybody,

I wanted to chime in here to let those of you experiencing the X1 Service connection error know that we are actively investigating this issue. As Rhonda mentioned this bug is proving a bit elusive--the dev team has enhanced program logging in an effort to gain some insight into the root of the behavior.

We are very interested to collect details regarding the errors each of you are seeing. We don't believe every user witnessing Service connection issues is experiencing the same (single) bug, so we need to try to unravel the problem.

Before proceeding, I'd like to ask each of you to try the following to see if doing so will enable the successful launch and functioning of X1 Search 8:

-a- Prior to installing, upgrading or launching of X1 (depending upon the point at which you encounter an issue), please open the Task Manager to the Processes tab, and sort the Image Name column in descending order, so that any X1 processes will appear at the top of the list.
-b- Immediately prior to launch of the Search 8 client, please confirm no X1Service.exe or X1ServiceHost.exe process remains active. If such a process IS running, please End the process manually from the Task Manager, and then try to launch X1.

Regardless of whether or not the above steps enable you to clear the Service errors you have been encountering, we would very much like to review the details of each specific case.

If you have the opportunity, please submit a support case at the following url:

http://www.x1.com/support/x1_search_submit_case.html

Materials to include that will be of great help:

1. Describe the behavior you observe - A description of the behavior you are experiencing will help us to categorize these issues. For example, please let us know if you encounter the problem upon a fresh installation of the Search 8 client or during an upgrade. Clarify, if you would, whether the error message you receive appears within the UI of the installer (i.e. before the Search 8 client launches) or after the Search 8 application has opened. During the installation of Search 8, did you opt to uninstall a previous version of X1 (e.g. 6.7.4)?

2. A picture is often worth more than a thousand words - If possible, please include a screenshot of the error message &/or the state of your application at the time of the failure. Screenshots can be immensely helpful to QA and Dev staff, when trying to reproduce the problem in house.

3. What's going on 'behind the curtain?' - X1 Search 8 makes logs of various program operations, in order to provide a means to forensically investigate application malfunctions. Toward the bottom of the "Submit A Case" form, there is a link to download the X1 Diagnostic Tool, along with instruction on its usage. PLEASE download and run the diagnostic tool, and upload the zip archive output it produces. Having access to user logs is often the critical factor in identifying and fixing program issues.

I sincerely apologize for the inconvenience this issue has caused each of you, and we all greatly appreciate your assistance in eradicating this bug once and for all!

I look forward to reviewing the cases submitted.

Best Regards,
Alan

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Re: Unable to connect to X1 service error

Postby pdfct » Tue May 14, 2013 3:41 pm

mrwul wrote:Mostly seeing this error when re-organizing many files.
I don't know.., maybe, one way or the other X1 is loosing track / getting confused or the changes
to the indexes are too big: X1 starts to re-index but I am still in the process of re-arranging files.
=


Hi mrwul,

Your observation suggesting the issue might occur when moving several files is an interesting one which I will explore. Can you clarify for me the following?

-1- Have you observed this behavior exclusive to Files, or have you seen the behavior when reorganizing email items as well?
-2- How are you moving the content around? For example, are you dragging and dropping bulk-selected items to a new folder? Are you performing these operations through the X1 GUI or through Windows Explorer? Or, have you simply renamed a folder containing a number of files?

Please update with any additional observations you may make!

Thank you,
Alan

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Re: Unable to connect to X1 service error

Postby bldrdash » Tue May 14, 2013 5:33 pm

Not sure if this will help anyone, but during the Version 8 Beta, I had the same problem. It turned out to be a conflict with Garmin Express. I never did see in the changelogs that this was fixed (might have missed it too), so it may still be an issue.

If you have Garmin Express, you could try uninstalling. I myself, have not re installed Garmin, so can't say if the conflict is still there.
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Re: Unable to connect to X1 service error

Postby mrwul » Wed May 15, 2013 3:54 am

pdfct wrote:
Hi mrwul,

Your observation suggesting the issue might occur when moving several files is an interesting one which I will explore. Can you clarify for me the following?

-1- Have you observed this behavior exclusive to Files, or have you seen the behavior when reorganizing email items as well?
-2- How are you moving the content around? For example, are you dragging and dropping bulk-selected items to a new folder? Are you performing these operations through the X1 GUI or through Windows Explorer? Or, have you simply renamed a folder containing a number of files?

Please update with any additional observations you may make!

Thank you,
Alan

Alan Anderson
Director, QA
X1 Discovery



Good day to you Alan,

As said, it strikes me that this error may happen (with me!) when I am reorganizing large numbers of files.
(Mostly, say 70-80%, jpgs and the rest PDFs/Docx). I got this pop-up error and one of the last thing I did, was this
reorganzing, reason why I 'suspect' that this may be the problem.

Am using Windows Explorer to do this.

In short:
- Creating folders to store files in
- Moving existing subfolders to other folder-locations
- Renaming existing subfolders (containing files)
This, with real time indexing tagged.

However...
I have to admit - it is difficult to reproduce!

As a try I just did following:

I _moved_ roughly 18.000 files (in 1750 folders), 6.40GB to another location - a location that is nót subject to X1 indexing
(and then back to a folder being subject to indexing and then again many folders/files to another folder in the same folder being subject to indexing)

Vainly attempting to reproduce the error.

Just now I additionally copied some 50 PDFs (within the same folder) and subsequently deleted maybe 10-20. X1 does not show any error,
it (obviously) is indexing right now.

I'll keep an eye on this and get back once it happens again.

=
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Re: Unable to connect to X1 service error

Postby pdfct » Wed May 15, 2013 10:52 am

bldrdash wrote:Not sure if this will help anyone, but during the Version 8 Beta, I had the same problem. It turned out to be a conflict with Garmin Express. I never did see in the changelogs that this was fixed (might have missed it too), so it may still be an issue.

If you have Garmin Express, you could try uninstalling. I myself, have not re installed Garmin, so can't say if the conflict is still there.


Great point, bldrdash! Thanks for bringing the Garmin Express issue into the mix. Here's the current update on what we know about this conflict:

Garmin Express and X1 Search both make use of Microsoft's Windows Communication Foundation. Somehow, the Garmin and X1 apps utilizing the WCF framework are in conflict such that if Garmin Express is installed/active, it breaks X1's ability to use its WCF named pipes. Currently, it is unclear whether the issue is ultimately the fault of Garmin or Microsoft (our developers are pretty confident they have configured things correctly). However, Chris Dickson points out on the stackoverflow thread (linked below), that this is arguably a serious design flaw in WCF itself of which our two apps have fallen afoul.

http://stackoverflow.com/questions/1598 ... pplication

X1 currently has no means to fix the bug; however, we advise users who may encounter the issue to take the following steps:

1) Either uninstall Garmin Express OR simply disable the "Garmin Core Update Service" from the services control panel.

2) Suggest the user contact Garmin to register a complaint that installing Garmin Express has broken their search app, X1 Search 8. This could help to raise the visibility of this issue, both to Garmin, and in turn to MS.

Thanks again, bldrdash!

Alan

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Re: Unable to connect to X1 service error

Postby pdfct » Wed May 15, 2013 10:54 am

mrwul wrote:
I'll keep an eye on this and get back once it happens again.

=


Excellent account, mrwul. Thanks very much! Please keep me posted on your progress.

Best Regards,
Alan
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Re: Unable to connect to X1 service error

Postby davidsk » Wed May 15, 2013 10:14 pm

Garmin Express as the possible source of the problem:

I don't have this but I do have the following.

Is there any suggestion by anyone that these are causing a conflict?

Garmin Communicator; G.. Communicator Plug in; G.. Training Centre; G.. USB drivers; G.. WebUpdater
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Re: Unable to connect to X1 service error

Postby Rhonda » Thu May 16, 2013 6:15 am

davidsk wrote:Garmin Express as the possible source of the problem:

I don't have this but I do have the following.

Is there any suggestion by anyone that these are causing a conflict?

Garmin Communicator; G.. Communicator Plug in; G.. Training Centre; G.. USB drivers; G.. WebUpdater


Hi David,

Actually, it appears to be anything Garmin that uses Garmin Core Update Service. This is actually a problem on Garmin's end --

If you stop that process -- x1 works fine. As of yet we have not found a work around but are looking into it.
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Re: Unable to connect to X1 service error

Postby davidsk » Fri May 17, 2013 6:54 pm

Rhonda wrote:
Hi David,

Actually, it appears to be anything Garmin that uses Garmin Core Update Service. This is actually a problem on Garmin's end --

If you stop that process -- x1 works fine. As of yet we have not found a work around but are looking into it.


Thanks Rhonda

Whilst I do have those Garmin programs on my computer, I don't usually run any of them.

I've looked as deeply as I know how to [Windows 7 Task Manager/Services (Local)], and can't find Garmin Core Update Service running as a service on my computer (or indeed any other Garmin service/program). I do find Google updater etc but appreciate they aren't being identified as a problem.

Nor is it running as a process.

So sadly that doesn't seem to be the easy answer hoped for :(

Or am I looking in the wrong place? Strangely, when I run the Garmin WebUpdater program I don't see any Garmin service start up then either.
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Re: Unable to connect to X1 service error

Postby Rhonda » Mon May 20, 2013 8:58 am

When you look at the running processes on Task Manager -- do you click "Show processes for all users" see if it is running when that is selected?

Also, I am not sure how Garmin works... so I have no idea what uninstalling might do :/ but as a test if you don't see the process running try to uninstall?

If not maybe there is another culprit program?

Regarding Garmin, they have said that they will fix the method they use which is hurting other apps -- I just have no ETA.
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Re: Unable to connect to X1 service error

Postby Rhonda » Mon May 20, 2013 9:07 am

Also it might still be running as a service. Please check services.msc or msconfig.exe and look through services and see if it is running. From there you can disable it.
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Re: Unable to connect to X1 service error

Postby davidsk » Mon May 20, 2013 9:48 pm

Rhonda

Tried both approaches. No Garmin service running that I can see: and X1 still wouldn't start after I removed Garmin WebUpdater from my computer.

But thanks.

Think I'm waiting on the "bigger cure" from X1. V frustrating all round.
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Re: Unable to connect to X1 service error

Postby mrwul » Mon May 20, 2013 11:33 pm

Hi David (@Rhonda, pls allow me to add my 2 cents here)

I am reading this thread - I also *had* Garmin installed quite a while back,
but entirely uninstalled it at the time, because I am not using it.
It may be different in your situation though!
As said, am talking about quite a while back, maybe early last year or so.

Anyway, maybe you cud msconfig.exe -> Startup tab? (if not already done, that is)

With me there is an entry titled "Garmin Lifetime Updater" in
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
(I untagged it)

There may also be a thing like:
C:\Program Files (x86)\Garmin\WebUpdater\WebUpdater.exe in
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Garmin

Anyway, my 2 cents, fwiw... :wink:

Good luck!
=
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Re: Unable to connect to X1 service error

Postby mrwul » Tue May 21, 2013 2:36 am

pdfct wrote:
mrwul wrote:
I'll keep an eye on this and get back once it happens again.

=


Excellent account, mrwul. Thanks very much! Please keep me posted on your progress.

Best Regards,
Alan


Hi Alan

=
Image

=

21 May 2013 08:06:45,877 [1] INFO X1UI - Ver:5000fg 32bit
21 May 2013 08:06:45,897 [1] INFO X1UI - Running from N:\X1 Indexes\X1 Search
21 May 2013 08:06:45,897 [1] INFO X1UI - Product name: X1 Search
21 May 2013 08:06:47,446 [1] INFO PluginProvider - Loaded X1UI2.Base from X1UI2.Base.dll
21 May 2013 08:06:47,446 [1] INFO PluginProvider - Loaded X1UI2.WebBrowser2 from X1UI2.WebBrowser2.dll
21 May 2013 08:06:47,446 [1] INFO PluginProvider - Loaded StellentViewerControl from StellentViewerControl.dll
21 May 2013 08:06:47,446 [1] INFO PluginProvider - Loaded X1.FilesPlugin from X1.FilesPlugin.dll
21 May 2013 08:06:47,446 [1] INFO PluginProvider - Loaded X1.OutlookPlugin from X1.OutlookPlugin.dll
21 May 2013 08:06:47,454 [1] INFO PluginProvider - Loaded X1.ImapPlugin from X1.ImapPlugin.dll
21 May 2013 08:06:47,454 [1] INFO PluginProvider - Loaded X1.SharepointPlugin from X1.SharepointPlugin.dll
21 May 2013 08:06:47,454 [1] INFO PluginProvider - Loaded X1.X1ServerPlugin from X1.X1ServerPlugin.dll
21 May 2013 08:06:47,573 [1] INFO PluginProvider - PluginProvider Created
21 May 2013 08:06:50,453 [1] INFO LicenseManager - Initializing the license manager
21 May 2013 08:06:50,495 [6] INFO LicenseManager - Attempting to acquire mutex: TrialMutex
21 May 2013 08:06:51,256 [1] INFO X1UI - Loading plugins ...
21 May 2013 08:06:51,312 [1] INFO X1UI - Connecting to service ...
21 May 2013 08:06:51,316 [1] INFO ServiceManager - Attempting to connect to X1Service...
21 May 2013 08:06:51,382 [1] INFO ServiceManager - Attempting to connect to per-user service...
21 May 2013 08:06:51,489 [6] INFO LicenseManager - Trial license file not found.
21 May 2013 08:06:51,490 [6] INFO LicenseManager - Releasing mutex: TrialMutex
21 May 2013 08:06:51,495 [6] INFO LicenseManager - Attempting to acquire mutex: ClientMutex
21 May 2013 08:06:51,614 [1] INFO ServiceManager - Attempting to start X1ServiceHost.exe...
21 May 2013 08:06:51,797 [1] INFO ServiceManager - Attempting to connect to per-user service...
21 May 2013 08:06:51,823 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:52,026 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:52,217 [6] INFO LicenseManager - Client license initialized.
21 May 2013 08:06:52,229 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:52,432 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:52,636 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:52,840 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:53,081 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:53,338 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:53,541 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:53,744 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:53,948 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:54,151 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:54,354 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:54,557 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:54,760 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:54,993 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:55,198 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:55,401 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:55,604 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:55,807 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:56,010 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:56,213 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:56,416 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:56,619 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:56,830 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:57,034 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:57,237 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:57,441 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:57,644 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:57,848 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:58,071 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:58,275 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:58,478 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:58,592 [6] INFO ClientLicense - License file refreshed.
21 May 2013 08:06:58,592 [6] INFO LicenseManager - Successfully refreshed paid license, reloading updated values.
21 May 2013 08:06:58,593 [6] INFO LicenseManager - ResetOfflineRunCount
21 May 2013 08:06:58,614 [6] INFO LicenseManager - Notifying service to reload client license...
21 May 2013 08:06:58,617 [6] INFO LicenseManager - Releasing mutex: ClientMutex
21 May 2013 08:06:58,682 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:58,885 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:59,092 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:59,296 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:59,499 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:59,702 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:06:59,905 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:00,129 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:00,333 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:00,536 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:00,739 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:00,942 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:01,145 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:01,348 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:01,551 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:01,755 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:01,964 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:02,168 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:02,371 [1] INFO ServiceManager - Could not connect to per-user service, retrying...
21 May 2013 08:07:02,823 [1] INFO ServiceManager - Connected to service.
21 May 2013 08:07:03,893 [1] INFO UIPlugin - Initializing plugin Files
21 May 2013 08:07:03,898 [1] INFO UIPlugin - Initializing plugin Outlook
21 May 2013 08:07:03,907 [1] INFO MAPIService - Outlook version 15 is installed.
21 May 2013 08:07:06,142 [1] INFO UIPlugin - Initializing plugin IMAP
21 May 2013 08:07:06,160 [1] INFO MailboxesToIndex - Configuration file does not exist:N:\X1 Indexes\X1 Search\EmailConfigurationSettings.xml
21 May 2013 08:07:06,160 [1] INFO UIPlugin - Initializing plugin SharePoint
21 May 2013 08:07:06,163 [1] INFO UIPlugin - Initializing plugin X1 Server
21 May 2013 08:07:06,166 [1] INFO UIPlugin - Initializing plugin Everything
21 May 2013 08:07:06,266 [1] INFO MailboxesToIndex - Configuration file does not exist:N:\X1 Indexes\X1 Search\EmailConfigurationSettings.xml
21 May 2013 08:07:06,666 [1] INFO MailboxesToIndex - Configuration file does not exist:N:\X1 Indexes\X1 Search\EmailConfigurationSettings.xml
21 May 2013 08:07:07,043 [1] INFO SearchSessionManager - Search manager endpoint: net.pipe://localhost/X1SearchManager_MYCOMP\Marcel
21 May 2013 08:07:07,063 [1] INFO SearchSessionManager - Created new searchManager
21 May 2013 08:07:08,912 [1] INFO StellentClient - Attempting to connect to viewer process...
21 May 2013 08:07:09,039 [1] INFO StellentClient - Could not connect to viewer service, retrying...
21 May 2013 08:07:09,244 [1] INFO StellentClient - Could not connect to viewer service, retrying...
21 May 2013 08:07:09,449 [1] INFO StellentClient - Could not connect to viewer service, retrying...
21 May 2013 08:07:11,966 [1] INFO MailboxesToIndex - Configuration file does not exist:N:\X1 Indexes\X1 Search\EmailConfigurationSettings.xml
21 May 2013 08:07:13,370 [1] INFO WebBrowserControl - found IE Version=9.10.9200.16576
21 May 2013 08:07:14,564 [1] INFO WebBrowserFormsHost - browser_DocumentComplete of TopLevel:True
21 May 2013 08:07:16,642 [1] INFO WebBrowserFormsHost - browser_DocumentComplete of N:\X1 Indexes\X1 Search\init.html TopLevel:True
21 May 2013 08:07:16,731 [1] INFO SearchViewModel - Item selected, last sequence number = 1
21 May 2013 08:07:20,205 [1] INFO WebBrowserFormsHost - browser_DocumentComplete of x1:OutlookPreview0.html TopLevel:True
21 May 2013 08:07:27,803 [13] ERROR UserMessaging - System.Xml.XmlException: Gegevens op hoofdniveau zijn ongeldig. Regel 1, positie 1.
bij System.Xml.XmlTextReaderImpl.Throw(Exception e)
bij System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
bij System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
bij System.Xml.XmlTextReaderImpl.ParseDocumentContent()
bij System.Xml.XmlTextReaderImpl.Read()
bij System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
bij System.Xml.XmlDocument.Load(XmlReader reader)
bij System.Xml.XmlDocument.LoadXml(String xml)
bij X1UI.Logging.UserMessaging.b(String xmlMsg)
21 May 2013 08:07:28,133 [13] INFO UpdateManager - Found latest version: 5000fg
21 May 2013 08:07:28,193 [13] INFO UpdateManager - Current x1 version is the latest
21 May 2013 08:07:28,193 [13] INFO UsageLogManager - Uploading statistics log
21 May 2013 08:07:47,583 [1] INFO SearchViewModel - Item selected, last sequence number = 3
21 May 2013 08:07:47,913 [1] INFO WebBrowserFormsHost - browser_DocumentComplete of x1:OutlookPreview1.html TopLevel:True
21 May 2013 11:11:21,829 [1] ERROR ServiceManager - HandleServiceError: Het communicatieobject, System.ServiceModel.Channels.ServiceChannel, kan niet voor communicatie gebruikt worden, omdat het de status Faulted heeft.
Server stack trace:
bij System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
bij System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
bij System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
bij System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
bij System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
bij System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
bij X1UI.Social.X1ServiceMain.IX1Service.UpdateCacheValues(String[] keys, String[] values)
bij X1UI.Social.ServiceManager.b(String name, String val)

=

Hopefully this serves some purpose?
Thank you.
=
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Re: Unable to connect to X1 service error

Postby Kenward » Tue May 21, 2013 7:24 am

Nothing to do with the subject, just a tip on screen grabs.

Use alt+print screen, then you won't have to manipulate the image.

That just grabs the topmost Window.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: Unable to connect to X1 service error

Postby Rhonda » Tue May 21, 2013 12:14 pm

Thanks for the additional info. :)

mrwul wrote:Hi David (@Rhonda, pls allow me to add my 2 cents here)

I am reading this thread - I also *had* Garmin installed quite a while back,
but entirely uninstalled it at the time, because I am not using it.
It may be different in your situation though!
As said, am talking about quite a while back, maybe early last year or so.

Anyway, maybe you cud msconfig.exe -> Startup tab? (if not already done, that is)

With me there is an entry titled "Garmin Lifetime Updater" in
HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
(I untagged it)

There may also be a thing like:
C:\Program Files (x86)\Garmin\WebUpdater\WebUpdater.exe in
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Garmin

Anyway, my 2 cents, fwiw... :wink:

Good luck!
=
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Re: Unable to connect to X1 service error

Postby Rhonda » Tue May 21, 2013 12:23 pm

Greetings all,

We are planning a patch release soon to fix a handful of issues including the RTI freezing, proxy problems etc. I'd like to be absolutely sure we can do everything for this X1 service error as humanly possible before this release comes out.

The one thing we do know is that people are not getting this error for the same reason. We want to get as many logs into developers as possible so if you have not done so please submit diagnostics and an issue so that we can work to track this down. The link below has instructions for both these things.

http://www.x1.com/support/x1_search_submit_case.html

Having said that -- if you have submitted logs and not received a response please contact me directly, my email is in the signature.

Thanks again!

Rhonda
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Re: Unable to connect to X1 service error

Postby pdfct » Tue May 21, 2013 1:55 pm

mrwul wrote:
pdfct wrote:
mrwul wrote:
I'll keep an eye on this and get back once it happens again.

=


Excellent account, mrwul. Thanks very much! Please keep me posted on your progress.

Best Regards,
Alan



Hopefully this serves some purpose?
Thank you.
=


Hi mrwul,

Thanks very much for following up with this report of the Service host connection error! The log snippet you sent is of limited help, but our developers would love to take a look at a full set of diagnostics from your system. Would you be able to download the X1 Diagnostic Tool, run it, and upload the zip archive output through our support portal? You will find a link to the tool, as well as instructions on usage on the Submit a Case page here:

http://www.x1.com/support/x1_search_submit_case.html

You can download the diagnostic tool directly from here:

http://support.x1.com/cs/x1s_diagnostic_tool.exe

Thanks again for your follow up. I am anxious to review your logs!

Best Regards,

Alan
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Re: Unable to connect to X1 service error

Postby pdfct » Tue May 21, 2013 3:05 pm

davidsk wrote:Rhonda

Tried both approaches. No Garmin service running that I can see: and X1 still wouldn't start after I removed Garmin WebUpdater from my computer.

But thanks.

Think I'm waiting on the "bigger cure" from X1. V frustrating all round.


Hi David,

I'm very sorry to learn that you are encountering such difficulty getting X1 Search 8 to run. I would very much like to review a set of diagnostics (logs and system configuration details) for your system.

Could you please download the X1 Diagnostic Tool from the following url, run it, and submit the zip output through our Support Portal?

http://support.x1.com/cs/x1s_diagnostic_tool.exe

You will find a link to the tool, as well as instructions on usage on the Submit a Case page here:

http://www.x1.com/support/x1_search_submit_case.html

I noticed from the snippet you pasted from your log above that X1 is running from "W:\X1 Index Apr 2013\X1 Search". Can you tell me if W: is a local drive?

Thanks for your reports. We'd like to understand the root of the problem you are observing.

Best Regards,
Alan

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Re: Unable to connect to X1 service error

Postby davidsk » Tue May 21, 2013 3:54 pm

Alan, Rhonda and also to you particularly mrwul

Thank you each for your responses.

Alan, I ran the diagnostics and sent the results through several days ago. In light of what follows there probably isn't much point in me doing that again anyway.

mrwul, I retried those other avenues in relation to possible Garmin service interference but still found no such services running.

I did find some similar services and stopped those as well and rebooted – no change.

Found there was an X1 service loading at start-up. Killed that as well and rebooted. Still no change.

I removed X1 whilst saving the configurations (which I had already tried previously); reloaded the program from the trial licence link – no change, still "Unable to connect…"

Removed X1 again and didn't save the configurations; rebooted; reloaded the program again from the trial licence link – wonderful miracle, X1 then ran and is well advanced on building a new index as I send this.

I do have a fear I am going to strike the same problem again at some stage but right now I'm smiling (well, at least not frowning).

What has me completely baffled (given that I completely removed the program and configuration before reloading), is that the licence statement for the reloaded program shows "Paid mode expires… 2023". That is appearing before I did anything to re-enter my paid licence details in the reloaded program.

The way that X1 had suddenly stopped working for me after it had been working properly and with no change that I can identify in my environment and no change in configuration, did leave me wondering whether it is all to do with the licensing mechanism. This latest finding does make me wonder if the license mechanism is working exactly as intended.
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Re: Unable to connect to X1 service error

Postby davidsk » Tue May 21, 2013 4:03 pm

Alan

Postscript - yes my index resides on my W: drive which is my second local hard drive. I keep X1 on my main local (SSD) drive and because of space considerations keep data on my local platter drive.
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Re: Unable to connect to X1 service error

Postby mrwul » Wed May 22, 2013 2:44 am

pdfct wrote:
Hi mrwul,

Thanks very much for following up with this report of the Service host connection error! The log snippet you sent is of limited help, but our developers would love to take a look at a full set of diagnostics from your system. Would you be able to download the X1 Diagnostic Tool, run it, and upload the zip archive output through our support portal? You will find a link to the tool, as well as instructions on usage on the Submit a Case page here:

http://www.x1.com/support/x1_search_submit_case.html

You can download the diagnostic tool directly from here:

http://support.x1.com/cs/x1s_diagnostic_tool.exe

Thanks again for your follow up. I am anxious to review your logs!

Best Regards,

Alan


Hi Alan,

Frankly, as already written in the thread: "X1 Search 8 - Regularly 'not responding' - same with you",
I am not so much in favor of sending a lot of private data, like filenames/filefolders and so on.
Technical details - no problem.
With all due respect, my feeling is that the diagnostic tool is retrieving too many 'private' matters.
Sorry.

Reason why I only copied the part of just one day, from start to crashing.

If required I can send the technical details of the hardware.

=
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Re: Unable to connect to X1 service error

Postby jon@paulfarris.org » Wed May 22, 2013 4:46 pm

I just started having this same service error and X1 would not start. Had worked fine, then just stopped. Found out the the new version of Garmin software (installed 2 days ago) was the problem. I stopped that service and Search 8 started and runs fine.
My only complaint is that X1 Search 8 is a huge memory hog - even with a new Core i7 it affects the performance of all other applications.
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Re: Unable to connect to X1 service error

Postby Kenward » Thu May 23, 2013 4:41 am

jon@paulfarris.org wrote:My only complaint is that X1 Search 8 is a huge memory hog - even with a new Core i7 it affects the performance of all other applications.


This is often an "initial run" issue that settles down after X1 has done its thing.

That is why some people like to leave X1 indexing overnight after they have installed it.
MK
X1 Search 8.6.1 - Build 6003fa (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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Re: Unable to connect to X1 service error

Postby jon@paulfarris.org » Thu May 23, 2013 6:29 am

Thanks. This post should probably be parked somewhere else since we've gone from a service error to a memory usage discussion.
I generally only run X1 at night, but due to the sheer volume of files I have indexed it never finishes that quickly. However, even when X1 is not actively indexing, the X1ServiceHost.exe app uses a bunch of memory and degrades the PC's performance somewhat.
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Re: Unable to connect to X1 service error

Postby carlsbl » Fri May 24, 2013 6:00 am

Since the reorganization of the forums I realize that this is no longer the appropriate location for this thread but since I am the OP and I Inadvertently resolved the issue I was having this morning I want to share what I did. I know many others have experienced the issue I was experiencing. I'm running Win7 and Office 2010. This is the issue I was having:

Image

This morning my Exchange Admin moved my mailbox to another mail server and there were a couple issues so we went into my Outlook mail profile in the Control Panel:

Image

And there were two X1 profiles, artifacts left over from the previous version of X1, I deleted them and when I tried to run X1 Search 8 (for the what seems like the 20th time) it WORKED! I wish I had screen capped it before I removed them but I was so excited because I had this gut feeling it was going to fix the issue I was having that I forgot. In the Image above along with the profile called "Outlook" there were two profiles that started with "X1".

You mileage may vary, but for me it worked. I hope this helps someone else. Have a great weekend.
Last edited by carlsbl on Fri May 24, 2013 6:30 am, edited 1 time in total.
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Re: Unable to connect to X1 service error

Postby Rhonda » Fri May 24, 2013 6:23 am

That is great. Thank you so much for posting your solution. We know that this error comes for different people and also for different reasons so we're going to continue to troubleshoot individual cases -- and I will pass this info along to the team in hopes that we can code in some kind of logic which will alert users to these types of issues. Thanks again!
Rhonda Rondeau
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Re: Unable to connect to X1 service error

Postby DRSMITHPMP » Mon May 27, 2013 9:30 am

Similar issues - when jumping between Contacts ( where I have been purging/merging contact folders into a few Deduped/merged/purged/cleansed folders ( we are talking initial count of 200k) - when these bulk moves, removals (including contact folders) occurred the system (X1) has become unstable - disconnects from it's server when moving down "all files" list or to/from contacts or other folders. Note I have the "View Table" view with no preview pane to speed up the results, and to possibly eliminate any glitches if the viewing pane is enabled)

Please be aware that this is after days of initial indexing of files (1.5MM+); No Garmin Express on system, no other running search processes with the exception of Windows 7 search indexer (kept only for indexing Outlook/and it's Contacts folder to enable LIVE Social Network media plugins to function).

Once fully indexed all files/Outlook etal - the search works blindingly fast, but crashes every time I scroll down within the search filtered window (all files) "lost connection to server". This is on a fully defragged system, with Firewall/Anti-Virus COMODO 2013 product with all X1 files rated "safe", and 50% of HDD drive empty (750GB total).

My default setup was originally not to start the X1 service with windows start-up, I have since (today) started the service with windows start-up - still not stable.

I have changed program properties of X1.exe (32bit as I am using Outlook 2007) , X1ContentExtraction.exe, X1ServiceHost.exe, X1Viewer.exe , all to Administrator Rights across all users.

I have deleted my indexed "contacts" data completely and re-indexing this from scratch - still not stable.

I suspect that the "Viewer" programme is at fault perhaps related to the options I've selected "Highlight search terms", Auto-scroll to first match" "Carry search terms between searches"

Note I have opted for "Never delay indexing if PC is in use (most aggressive) to try to ensure indexing effort is not impacted in it's job.

I do not allow indexing on batttery power, and have not selected "ignore accents in characters" - I do have multiple languages enabled on my system and various indexed files are in other languages.

I do use ProLasso v6.x and have all 4 default X1 programs mentioned earlier running at normal priority, with X1contententExtraction running at above normal priority on system.

I notice X1Viewer is running as a sub process the following : splwow64.exe 12288 (print driver host for 32 bit applications v6.1.7601.1777) does this have any bearing?

In "Services" I notice "X1MasterService is of the type "Own Process" ; Status is "Stopped"; Start Type is : "Auto Start" - is this the correct configuration for this service whilst X1 is indexing/running?

Latest windows 7 x64 bit patches (8 GB RAM)

I am at a loss to understand what has become so fragile with your V8 product compared to the 6.x versions and even the Beta 7 product...

I have attempted other products over the past few years and most recently your competitors - your product is still fastest (once indexed!) - missing a few previously available functions - more later but not relevant to this discussion.

You must attend to fixing this otherwise excellent program - you are likely to lose a lot of good will and interested buyers /future buyers with the unstable product.

I am not sure why this has been released to the public - it does not seem to be production ready! I really would like to know as I am sure others do - when there will be a stable version available and would greatly appreciate what the underlying root causes are/were that lead to the final fix...

Frustrated as you can guess.

David Smith

mrwul wrote:
pdfct wrote:
Hi mrwul,

Your observation suggesting the issue might occur when moving several files is an interesting one which I will explore. Can you clarify for me the following?

-1- Have you observed this behavior exclusive to Files, or have you seen the behavior when reorganizing email items as well?
-2- How are you moving the content around? For example, are you dragging and dropping bulk-selected items to a new folder? Are you performing these operations through the X1 GUI or through Windows Explorer? Or, have you simply renamed a folder containing a number of files?

Please update with any additional observations you may make!

Thank you,
Alan

Alan Anderson
Director, QA
X1 Discovery



Good day to you Alan,

As said, it strikes me that this error may happen (with me!) when I am reorganizing large numbers of files.
(Mostly, say 70-80%, jpgs and the rest PDFs/Docx). I got this pop-up error and one of the last thing I did, was this
reorganzing, reason why I 'suspect' that this may be the problem.

Am using Windows Explorer to do this.

In short:
- Creating folders to store files in
- Moving existing subfolders to other folder-locations
- Renaming existing subfolders (containing files)
This, with real time indexing tagged.

However...
I have to admit - it is difficult to reproduce!

As a try I just did following:

I _moved_ roughly 18.000 files (in 1750 folders), 6.40GB to another location - a location that is nót subject to X1 indexing
(and then back to a folder being subject to indexing and then again many folders/files to another folder in the same folder being subject to indexing)

Vainly attempting to reproduce the error.

Just now I additionally copied some 50 PDFs (within the same folder) and subsequently deleted maybe 10-20. X1 does not show any error,
it (obviously) is indexing right now.

I'll keep an eye on this and get back once it happens again.

=
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Posts: 36
Joined: Mon Mar 26, 2012 6:36 pm

Re: Unable to connect to X1 service error

Postby DRSMITHPMP » Mon May 27, 2013 4:30 pm

Further to this posting - I looked to the Outlook 2007 X1 "Add-ins" under the "Active Application Add-ins" within "Trust Center"...

I then looked to the properties of the dll (X1OutlookRTIAddin.dll) and noticed the following "Security" rights assigned to the users on my machine: SYSTEM = Full control; Administrator = Full control; Users (in this case myself with admin Windows 7 rights FYI) = NOT Full control.

If I change this !!!! to Full control - X1 Search is rock stable :D :) :o :mrgreen: (I have not rebooted yet to ensure this is the case - but I have been able to flip forward/backword between content type, view type and searches with no issues (never before happened) -- One minor issue to be resolved is not being able to email/or open to view a contact email natively in Outlook - however I think we are pointed in the right direction).... will provide more feedback post reboot.

DRSMITHPMP wrote:Similar issues - when jumping between Contacts ( where I have been purging/merging contact folders into a few Deduped/merged/purged/cleansed folders ( we are talking initial count of 200k) - when these bulk moves, removals (including contact folders) occurred the system (X1) has become unstable - disconnects from it's server when moving down "all files" list or to/from contacts or other folders. Note I have the "View Table" view with no preview pane to speed up the results, and to possibly eliminate any glitches if the viewing pane is enabled)

Please be aware that this is after days of initial indexing of files (1.5MM+); No Garmin Express on system, no other running search processes with the exception of Windows 7 search indexer (kept only for indexing Outlook/and it's Contacts folder to enable LIVE Social Network media plugins to function).

Once fully indexed all files/Outlook etal - the search works blindingly fast, but crashes every time I scroll down within the search filtered window (all files) "lost connection to server". This is on a fully defragged system, with Firewall/Anti-Virus COMODO 2013 product with all X1 files rated "safe", and 50% of HDD drive empty (750GB total).

My default setup was originally not to start the X1 service with windows start-up, I have since (today) started the service with windows start-up - still not stable.

I have changed program properties of X1.exe (32bit as I am using Outlook 2007) , X1ContentExtraction.exe, X1ServiceHost.exe, X1Viewer.exe , all to Administrator Rights across all users.

I have deleted my indexed "contacts" data completely and re-indexing this from scratch - still not stable.

I suspect that the "Viewer" programme is at fault perhaps related to the options I've selected "Highlight search terms", Auto-scroll to first match" "Carry search terms between searches"

Note I have opted for "Never delay indexing if PC is in use (most aggressive) to try to ensure indexing effort is not impacted in it's job.

I do not allow indexing on batttery power, and have not selected "ignore accents in characters" - I do have multiple languages enabled on my system and various indexed files are in other languages.

I do use ProLasso v6.x and have all 4 default X1 programs mentioned earlier running at normal priority, with X1contententExtraction running at above normal priority on system.

I notice X1Viewer is running as a sub process the following : splwow64.exe 12288 (print driver host for 32 bit applications v6.1.7601.1777) does this have any bearing?

In "Services" I notice "X1MasterService is of the type "Own Process" ; Status is "Stopped"; Start Type is : "Auto Start" - is this the correct configuration for this service whilst X1 is indexing/running?

Latest windows 7 x64 bit patches (8 GB RAM)

I am at a loss to understand what has become so fragile with your V8 product compared to the 6.x versions and even the Beta 7 product...

I have attempted other products over the past few years and most recently your competitors - your product is still fastest (once indexed!) - missing a few previously available functions - more later but not relevant to this discussion.

You must attend to fixing this otherwise excellent program - you are likely to lose a lot of good will and interested buyers /future buyers with the unstable product.

I am not sure why this has been released to the public - it does not seem to be production ready! I really would like to know as I am sure others do - when there will be a stable version available and would greatly appreciate what the underlying root causes are/were that lead to the final fix...

Frustrated as you can guess.

David Smith

mrwul wrote:
pdfct wrote:
Hi mrwul,

Your observation suggesting the issue might occur when moving several files is an interesting one which I will explore. Can you clarify for me the following?

-1- Have you observed this behavior exclusive to Files, or have you seen the behavior when reorganizing email items as well?
-2- How are you moving the content around? For example, are you dragging and dropping bulk-selected items to a new folder? Are you performing these operations through the X1 GUI or through Windows Explorer? Or, have you simply renamed a folder containing a number of files?

Please update with any additional observations you may make!

Thank you,
Alan

Alan Anderson
Director, QA
X1 Discovery



Good day to you Alan,

As said, it strikes me that this error may happen (with me!) when I am reorganizing large numbers of files.
(Mostly, say 70-80%, jpgs and the rest PDFs/Docx). I got this pop-up error and one of the last thing I did, was this
reorganzing, reason why I 'suspect' that this may be the problem.

Am using Windows Explorer to do this.

In short:
- Creating folders to store files in
- Moving existing subfolders to other folder-locations
- Renaming existing subfolders (containing files)
This, with real time indexing tagged.

However...
I have to admit - it is difficult to reproduce!

As a try I just did following:

I _moved_ roughly 18.000 files (in 1750 folders), 6.40GB to another location - a location that is nót subject to X1 indexing
(and then back to a folder being subject to indexing and then again many folders/files to another folder in the same folder being subject to indexing)

Vainly attempting to reproduce the error.

Just now I additionally copied some 50 PDFs (within the same folder) and subsequently deleted maybe 10-20. X1 does not show any error,
it (obviously) is indexing right now.

I'll keep an eye on this and get back once it happens again.

=
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Posts: 36
Joined: Mon Mar 26, 2012 6:36 pm

Re: Unable to connect to X1 service error

Postby pdfct » Tue May 28, 2013 9:25 pm

Thanks very much for your very detailed account, DRSMITHPMP! Your description of the operations you had been performing against OL content suggests several use cases for our team to try in its quest to identify the root of this problem. Our team has been stymied by the cause(s) of the "Service Host connection lost" errors for some time now. We share our users' frustration with this error and the attendant product instability.

We have been sifting through user logs and pursuing leads for test cases for a few weeks with little success. Your report is exciting for two primary reasons: first, your have provided a detailed description of the usage context which seems to have precipitated the errors; second, you have included your contemporaneous logs. Currently, our investigative curiosity is piqued particularly in regard to Outlook real-time indexing (OL RTI). While reviewing your X1ServiceHost.log, we've noted that the application appears to quit immediately after OL RTI has started, and the logs indicate that Outlook has not undergone a scan in over 24 hours.

I am currently configuring a couple of test systems to mimic your own, so that I might perform the same kinds of operations. If I am lucky enough to reproduce the behavior, our developers will be in a better position to resolve the issue.

Thanks again for taking the time to document this issue in such fine detail! Please let me know if you make any other observations you think may be germane. Additionally, you may be able to help us validate whether or not OL RTI is the culprit here. If your X1 continues to misbehave in this manner, you might try disabling OL RTI to see if that affects the behavior. OL RTI may be disabled from within X1 by accessing the Outlook Email Options panel and unchecking "Enable real-time indexing for Outlook Email". Outlook RTI may also be switched off by disabling the Outlook RTI add-in within the Outlook client.

I will update this thread with any insights our team may have with regard to this issue.

Best Regards,
Alan

Alan Anderson
Director, QA
X1 Discovery

DRSMITHPMP wrote:Further to this posting - I looked to the Outlook 2007 X1 "Add-ins" under the "Active Application Add-ins" within "Trust Center"...

I then looked to the properties of the dll (X1OutlookRTIAddin.dll) and noticed the following "Security" rights assigned to the users on my machine: SYSTEM = Full control; Administrator = Full control; Users (in this case myself with admin Windows 7 rights FYI) = NOT Full control.

If I change this !!!! to Full control - X1 Search is rock stable :D :) :o :mrgreen: (I have not rebooted yet to ensure this is the case - but I have been able to flip forward/backword between content type, view type and searches with no issues (never before happened) -- One minor issue to be resolved is not being able to email/or open to view a contact email natively in Outlook - however I think we are pointed in the right direction).... will provide more feedback post reboot.

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Posts: 42
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Re: Unable to connect to X1 service error

Postby tq » Thu Jul 11, 2013 10:37 pm

I got this error too. I was irritated with the CPU utilization and so i went to my old habit of killing the process in Task Manager.
Usually when i do this I quit X1 first. This time, I killed x1servicehost first.

Got the 'unable to connect' message. Reboot didn't fix it. Uninstall with settings retained / reinstall didn't fix it.
The complete uninstall (remove settings)+reinstall finally did work.
Phew. Lesson learned. :-)
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