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Case No: 00069191 - Unable to reply to Support by email

PostPosted: Fri May 10, 2013 3:50 am
by VMR1956
My Support case has been logged, and I've received an email reply from customercare@x1.com. However, I cannot update my case on the support website, and emails sent to this email address bounce back as undeliverable.

Re: Case No: 00069191 - Unable to reply to Support by email

PostPosted: Mon May 13, 2013 12:34 pm
by Rhonda
Hi Vaughn,

It appears you have worked out your issue with responding to customer care, but if not please check in and let us know.

Regards,
Rhonda


VMR1956 wrote:My Support case has been logged, and I've received an email reply from customercare@x1.com. However, I cannot update my case on the support website, and emails sent to this email address bounce back as undeliverable.