Bug when previewing JPG files

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Bug when previewing JPG files

Postby dskeeles » Sun May 12, 2013 7:01 am

dskeeles wrote:However - since starting indexing, about 2hrs later, it's trying to repeatedly download and open - in the UI - the first hit in my (empty) search window - this is a JPG in My Documents, that turns up as the first hit on an empty search. Hence I wondered why my CPU fan was whirring, and noticed I had 50+ 'download file' and 'Cannot open file' system message boxes. They were popping up as fast as I could close them.

I've since killed every process with an X1 at the front.
D


Hi Guys,

This is still present in the current released version... but I found the cause.

The JPEG previewer, rather than just previewing the file inline, tries to download the JPG from X1 as a file. Since the first file (earliest file, in date sort order) is a JPG, then X1 sends the preview to whatever it is... default image viewer? - and I get the download box. And because X1 repeatedly tries to preview the first file by default, I basically get continuous, unrelenting pop-up boxes, and 100% CPU utilisation to the point that my mouse pointer freezes. This is Win7 64 Pro.

Solution - I removed those two JPEGs at the top of the X1 desktop window, so the first hit/preview is a text file, and it happily previews this and works as normal.

This happens for ANY JPEG in my index that I hightlight (I get the download box, but usually only one, as it's not constantly re-loading that hit.. unlike if the FIRST file is a JPEG).

My default OS JPEG Viewer is Picasa... could this be the cause?...
SOLUTION... It seems this is the problem. I changed my OS default JPEG viewer to Windows Photo Viewer, and now it works fine.

So - please fix X1's behaviour when the default image viewer is Picasa.

Thanks,


Damian
dskeeles
 
Posts: 17
Joined: Sun Jan 28, 2007 6:53 pm

Re: Bug when previewing JPG files

Postby Rhonda » Mon May 13, 2013 12:28 pm

Hi Damian,

Thanks for the feedback. We will for sure get our developers to check into this.

Regards,

Rhonda

dskeeles wrote:
dskeeles wrote:However - since starting indexing, about 2hrs later, it's trying to repeatedly download and open - in the UI - the first hit in my (empty) search window - this is a JPG in My Documents, that turns up as the first hit on an empty search. Hence I wondered why my CPU fan was whirring, and noticed I had 50+ 'download file' and 'Cannot open file' system message boxes. They were popping up as fast as I could close them.

I've since killed every process with an X1 at the front.
D


Hi Guys,

This is still present in the current released version... but I found the cause.

The JPEG previewer, rather than just previewing the file inline, tries to download the JPG from X1 as a file. Since the first file (earliest file, in date sort order) is a JPG, then X1 sends the preview to whatever it is... default image viewer? - and I get the download box. And because X1 repeatedly tries to preview the first file by default, I basically get continuous, unrelenting pop-up boxes, and 100% CPU utilisation to the point that my mouse pointer freezes. This is Win7 64 Pro.

Solution - I removed those two JPEGs at the top of the X1 desktop window, so the first hit/preview is a text file, and it happily previews this and works as normal.

This happens for ANY JPEG in my index that I hightlight (I get the download box, but usually only one, as it's not constantly re-loading that hit.. unlike if the FIRST file is a JPEG).

My default OS JPEG Viewer is Picasa... could this be the cause?...
SOLUTION... It seems this is the problem. I changed my OS default JPEG viewer to Windows Photo Viewer, and now it works fine.

So - please fix X1's behaviour when the default image viewer is Picasa.

Thanks,


Damian
Rhonda Rondeau
Product Manager
X1 Social Discovery
Rhonda
X1 Super User
X1 Super User
 
Posts: 223
Joined: Sat Feb 09, 2013 7:38 pm
Location: Pasadena, CA


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