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X1 / Outlook 2010 (Exchange) / Office 365 Home Premium

PostPosted: Tue May 14, 2013 7:00 am
by mdlynam
This information was also submitted as a support case, but just in case any one here can also shed light on what's happening...

Conditions:
X1 reports the latest client is being used.
Outlook 2010 .ost & .pst files stored in a custom directory (not default).
Profile created by Outlook 2013 (as part of the Office 365 Home Premium) deleted using Control Panel>Mail>.

Behavior:
Yesterday, all seemed well. Outlook 2010 was being indexed. No sign of Outlook 2013 in X1.

This morning. I saw my index counting downward. The Outlook Data Source was no longer present.

X1 does not list the .ost file, nor will it allow me to connect to the .pst files I have that store archive emails.

Result:
Stuck.

Re: X1 / Outlook 2010 (Exchange) / Office 365 Home Premium

PostPosted: Tue May 14, 2013 4:23 pm
by dalbert
Im using Outlook 2010. Was using previous version of X1 flawlessly for months. Ever since I have installed X1 has regularly been using 100% CPU, actually seems to bring my system to a halt, yet its still missing huge amounts of data (both email and file) from my index even after it says its finished indexing. I can run even the most basic search for criteria I should return hundreds of results for and get zero to a handful of hits. Something is definately wrong.

Re: X1 / Outlook 2010 (Exchange) / Office 365 Home Premium

PostPosted: Tue May 14, 2013 7:56 pm
by Rhonda
Do you have a case number I can look into?

OSTs should not be a prob -- but I want to dig more into your problem.

Let me know, thanks!

Rhonda


mdlynam wrote:This information was also submitted as a support case, but just in case any one here can also shed light on what's happening...

Conditions:
X1 reports the latest client is being used.
Outlook 2010 .ost & .pst files stored in a custom directory (not default).
Profile created by Outlook 2013 (as part of the Office 365 Home Premium) deleted using Control Panel>Mail>.

Behavior:
Yesterday, all seemed well. Outlook 2010 was being indexed. No sign of Outlook 2013 in X1.

This morning. I saw my index counting downward. The Outlook Data Source was no longer present.

X1 does not list the .ost file, nor will it allow me to connect to the .pst files I have that store archive emails.

Result:
Stuck.