X1Search needs to validate the activation server...problem

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X1Search needs to validate the activation server...problem

Postby TopQuark » Thu May 23, 2013 9:56 am

I am using a proxy server from the company. The company doesn't want to make changes to their proxy server. I received this error:

"X1 Search needs to validate with the activation server in order to run. Please check your Internet connection and try again."

I restarted the X1 service, rebooted the PC, re-validate, etc. and nothing works. I cannot go home 30 miles just to avoid the proxy just to run it again. This happened to be at least 3 times already and I lost X1 Search on critical days.

1. What is company doing about this?
2. When will the patch be completed?
3. What is the workaround meantime?

If a complete patch is not yet available, please provide a workaround because this hits our productivity greatly to those who rely so much with the software.
Last edited by TopQuark on Thu May 23, 2013 11:03 am, edited 1 time in total.
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Re: X1Search needs to validate the activation server...probl

Postby Rhonda » Thu May 23, 2013 10:23 am

The company is working on this. We expect a patch June 4th. It could be sooner than that. We are already testing the release candidate with a fix for this particular issue.

Hope that helps :)
Rhonda Rondeau
Product Manager
X1 Social Discovery
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Re: X1Search needs to validate the activation server...probl

Postby Kenward » Mon Jun 03, 2013 1:56 am

Rhonda wrote:We expect a patch June 4th.


Nearly there!
MK
X1 Search 8.5.2 - Build 6001si (64-bit)
Windows 10 Pro 64-bit | Windows 10 Home 32-bit
No, I have nothing to do with X1, just a user since 2004.
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